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In the past years the relatively new field of veterinary management faced incredible challenges. In order to maintain the fluent workflow and guide the veterinary practitioners through economic and health crises the profession itself demanded a new skill-set to be implemented focused on the so-called soft skills. The present study focused on a survey among owners, managers and employees at veterinary clinics and hospitals in order to establish the level at which they have implemented some non-technical skills in their work. We investigated the amount of time during the workhours which the respondents used for non-clinical tasks as communication with animal owners, suppliers, governmental officers, colleagues, financial management and time management. The conclusions drawn could be used for improvement of the curriculum for veterinary professionals, addressing their needs for acquiring and updating their non-clinical skills and competences in managing their businesses. [ABSTRACT FROM AUTHOR]