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The PNAE Qali Warma program obtained ISO 9001: 2008 certification in 2016, with the purpose to paying food suppliers on time. Delayed payment mainly affects the cash flow of the Small and medium-sized enterprises SMEs. The objective of this article is analyze the attention times of payment request process. Results: the mean attention time was 22.9 days, with coefficient of variation (CV) of 38.7%; of which, 17.4 days represent periods with no value added. In each step of the process the CV exceeds 30%, which indicates little certainty to meet the planned deadlines. The files have 57.3% probabilities to stay in the process for more than 20 days and 17.6% for more than 30 days. The variation is explained according to the characteristics of the files. The time to transfer monetary resources doubles at the Administration Unit and the Purchase Committees, simplifying the activity would have saved 4.2 million soles. El PNAE Qali Warma obtiene la certificación ISO 9001:2008 en el año 2016, con el propósito de pagar oportunamente a los proveedores de alimentos; reconociendo que su retraso afecta principalmente el flujo de caja de las Mypes. El objetivo de esta investigación es analizar los tiempos de atención del proceso de solicitudes de pago presentadas a la sede principal del PNAE Qali Warma . Resultados: el tiempo de atención promedio fue 22,9 días, con coeficiente de variación (CV) de 38,7%; de los cuales 17,4 días representan periodos que no agregan valor. En cada etapa del proceso, el CV supera el 30%, indicando poca certeza para cumplir con los plazos planificados. Los expedientes tienen una probabilidad de 57,3% de continuar en trámite por más de 20 días y 17,6% por más de 30 días. La variación se explica según las características de los expedientes y el tiempo de presentación

The present paper intends to provide an overview and a critical assessment of the administrative simplification policies implemented in Portugal over the past 20+ years. Throughout these decades, the major instruments for administrative simplification have been: (i) Decree-Law n. 135/99, of 22 April; (ii) the Simplex programme; (iii) the 2015 new Code of Administrative Procedure and its 2021 amendment; and (iv) the COVID-19 legislation. Although Decree-Law n. 135/99 (i) was the first attempt to specifically address simplification, it was a very thin one. The Simplex programme (ii), created in 2006, was the first cross-sectoral robust policy of simplification; its motto is “the simpler the better” and it encompassed reforms in all government areas aiming at cutting red tape, promoting administrative efficiency, and making the citizens’ and the corporations’ lives easier when dealing with State. The new Code of Administrative Procedure (iii), approved in 2015, brought about specific normative solutions to simplify procedures, namely, prior communications, administrative assistance, procedural conferences, and the electronic one-stop shop. Finally, the COVID-19 legislation (iv) was made necessary by the COVID-19 pandemic and by the fact that public health restrictions made it impossible for citizens to establish personal contact with the administration in many cases.

Thai Journal of Public Administration, 20, 1, 85

La Directiva de Servicios y la Ley 17/2009 que la incorpora a nuestro ordenamiento jurídico marcan un punto de inflexión en la actividad clásica de policía basada en la autorización administrativa. Se ha dicho, en efecto, que el sistema de policía administrativa centrado en la autorización previa ha quedado aniquilado por la Directiva. En su lugar, van adquiriendo protagonismo las figuras «neopoliciales» de la comuniación previa y la declaración responsable. El presente capítulo aborda el estudio detallado de estas nuevas técnicas que sustituyen el control preventivo por un control posterior, en un marco de simplificación administrativa y fomento de la confianza administrativa en el ciudadano. La Ley 30/1992 introduce por primera vez en nuestro ordenamiento jurídico una regulación general de estas dos técnicas, aunque el análisis del nuevo artículo 71bis ofrece muchos puntos oscuros que en este trabajo me propongo resolver: la compleja delimitación conceptual entre la comunicación previa y la declaración responsable, la deficiente ordenación del control posterior de la actividad, la inseguridad jurídica que generan o la criticable superposición de títulos en el Estado autonómico, son algunos de ellos. The Services Directive marks a turning point in classical activity-based police authorisation. It has been said that the system of administrative police focused on the prior authorisation has been wiped out by Directive. This chapter discusses the detailed study of these new techniques that replace the preventive control for posteriori inspection in a framework of simplification and confidence building in the citizen. The Spanish Statute 30/1992 introduces for the first time in our general legal regulation of these two techniques of posteriori inspection, although analysis of the new Article 71bis provides many obscure points I intend to solve: are some, the complex conceptual demarcation, poor management control of the posteriori inspection, the legal uncertainty generated criticism or overlapping of requierements.