1. Patient satisfaction with peri-partum care at Bertha Gxowa district hospital, South Africa
- Author
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Edrone Rwakaikara and Nonhlanhla Khumalo
- Subjects
patient satisfaction ,medicine.medical_treatment ,Pain relief ,lcsh:Medicine ,maternal health ,family medicine ,South Africa ,0302 clinical medicine ,Pregnancy ,peri-partum ,Surveys and Questionnaires ,Health care ,Medicine ,030212 general & internal medicine ,Original Research ,general practice ,Vaginal delivery ,lcsh:Public aspects of medicine ,030503 health policy & services ,General Medicine ,Perinatal Care ,Patient Satisfaction ,Child, Preschool ,Health education ,Female ,0305 other medical science ,Family Practice ,Adult ,medicine.medical_specialty ,Primary care ,primary care ,03 medical and health sciences ,Young Adult ,Patient satisfaction ,District hospital ,Peripartum Period ,Humans ,Caesarean section ,care ,business.industry ,lcsh:R ,Public Health, Environmental and Occupational Health ,Infant, Newborn ,Infant ,lcsh:RA1-1270 ,Delivery, Obstetric ,Hospitals, District ,Cross-Sectional Studies ,Family medicine ,business - Abstract
Background: Patient satisfaction is one of the key outcome measures of healthcare services. Aim and Setting: To explore factors that influence women’s satisfaction with peri-partum care at Bertha Gxowa district hospital, South African primary care. Methods: A cross-sectional study involving 260 women was conducted. A structured questionnaire collected information from participants on pain relief, health education provided by healthcare providers, privacy, cleanliness of the ward and their participation in decision-making about care received in the peri-partum period. Results: Most respondents were co-habiting with their partners (100, 38%) and had completed only secondary school education (119, 46%). The average participant age was 27 years, with an average parity of two children. Most participants were satisfied with the privacy (218, 84%) and the general cleanliness of the wards (233, 90%). However, large proportions of women were dissatisfied with the information given to them by doctors (104, 55%) and nurses (89, 37%), and the rest were unsure. About 189 (73%) participants were dissatisfied with the extent of their participation in decision-making about their own care. The study had a caesarean rate of 53 (20%). Compared to normal vaginal delivery, participants who had caesarean section were significantly more likely to report being satisfied with pain relief during labour ( p < 0.001). Conclusion: The study findings showed varying levels of satisfaction with different aspects of peri-partum care and suggested the need for better pain relief during vaginal delivery, information sharing by doctors and patient emancipation for decision-making about their own care.
- Published
- 2020