In order to grasp the current status, problems and service weaknesses of automobile inspection and testing services, and to propose service improvement and optimization measures. Five criteria-level indicators and corresponding 14 subdivision indexes of automobile inspection and testing service evaluation index system were established. Through the AHP-fuzzy comprehensive evaluation method of automobile inspection and testing service evaluation model, the index weights are determined and the current status of the automotive inspection and testing service is comprehensively evaluated. The weight ranking of the service indicators is professionalism(B3)>economy(B2)>convenience(B1)>transparency(B5)>comfort(B4), the top three items in the order of the weight of all items are technical interpretation, cost of delay and dress & language. According to the comprehensive evaluation, the total score of the automotive inspection and testing service is 90.65, and the index evaluation score of the criterion layer is ranked as B1>B4>B3>B2>B5, according to 5 levels of service satisfaction reviews and evaluations The total score shows that the service evaluation is generally at a satisfactory level, and the scores of convenience, comfort, economy and other indicators are also above the satisfaction line (>85), this shows that in recent years, the reform of inspection and testing services aimed at reducing costs and increasing efficiency and improving testing services has achieved certain results. For specific indicators, it is proposed that the professional capacity building of inspection and testing services should be continuously strengthened, and the technical interpretation to customers and the level of standardization and standardization of external services should be emphasized, and the information management of inspection and testing services should be strengthened as well.