1. Expectations, values, preferences and experiences of Hungarian primary care population when accessing services: Evaluation of the patient’s questionnaires of the international QUALICOPC study
- Author
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Judit Szidor, Anna Nánási, Tímea Ungvári, Mária Végh, Imre Rurik, Csaba Móczár, Szilvia Harsányi, Levente Lanczi, Lajos Mester, László Róbert Kolozsvári, Csilla Semanova, Peter Schmidt, Zoltán Jancsó, and Péter Torzsa
- Subjects
Male ,Waiting time ,medicine.medical_specialty ,Higher education ,Population ,Primary health care ,Primary care ,primary care ,03 medical and health sciences ,0302 clinical medicine ,Surveys and Questionnaires ,medicine ,Humans ,adherence ,030212 general & internal medicine ,education ,Care Planning ,preferences ,Hungary ,Motivation ,education.field_of_study ,Primary Health Care ,Scope (project management) ,business.industry ,Communication ,030503 health policy & services ,Medical record ,Public Health, Environmental and Occupational Health ,Home visits ,Family medicine ,QUALICOPC ,Female ,0305 other medical science ,business ,Psychology ,Research Article ,expectations - Abstract
Background: Preferences and wishes of patients is an important indicator of primary health care provision, although there are differences between national primary care systems. Aim: The aim of this paper is to describe and evaluate the preferences and values of Hungarian primary care (PC) patients before accessing and to analyse their experiences after attending PC services. Methods: In the Hungarian arm of the European QUALICOPC Study, in 2013–2014, information was collected with questionnaires; the Patient Values contained 19 and the Patient Experiences had 41 multiple-choice questions. Findings: The questionnaires were filled by 2149 (840 men, 1309 women) using PC services, aged 49.1 (SD ± 16.7) years, 73% of them having chronic morbidities. Women preferred to be accompanied and rated their own health better. Patients in the lowest educational category and women visited their GPs more often, and they are consulted more frequently by other doctors as well. Men, older and secondary educated people reported more frequently chronic morbidities. Longer opening hours were preferred by patients with higher education. The most preferred expectations were availability and polite communication of doctors, not pressures on consultation time, clear instructions provided during consultations, shared decisions about treatments and options for consultations, the knowledge of the doctors concerning the living conditions, social and cultural backgrounds of patients, updated medical records, short waiting times, options for home visits, wide scope of professional competences and trust in the doctor. Conclusion: Wishes, preferences of patients and fulfilment were similar than described in other participating countries of the study. Although there are room to improve PC services, most of the questioned population were satisfied with the provision.
- Published
- 2021