Search

The human brain can form cognitive maps of a spatial environment, which can support wayfinding. In this study, we investigated cognitive map formation of an environment presented in the tactile modality, in visually impaired and sighted persons. In addition, we assessed the acquisition of route and survey knowledge. Ten persons with a visual impairment (PVIs) and ten sighted control participants learned a tactile map of a city-like environment. The map included five marked locations associated with different items. Participants subsequently estimated distances between item pairs, performed a direction pointing task, reproduced routes between items and recalled item locations. In addition, we conducted questionnaires to assess general navigational abilities and the use of route or survey strategies. Overall, participants in both groups performed well on the spatial tasks. Our results did not show differences in performance between PVIs and sighted persons, indicating that both groups formed an equally accurate cognitive map. Furthermore, we found that the groups generally used similar navigational strategies, which correlated with performance on some of the tasks, and acquired similar and accurate route and survey knowledge. We therefore suggest that PVIs are able to employ a route as well as survey strategy if they have the opportunity to access route-like as well as map-like information such as on a tactile map.

Contains fulltext : 282746.pdf (Publisher’s version ) (Closed access) NordiCHI '22

In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the general public and the civil servants, involved in information sharing, delivery and use and execution of environmental permit application services. In addition, information on the case-specific process structure that is underlying the service delivery was to be gathered with the instrument. We combined a collaborative, stakeholder-oriented process modelling technique with workshops, inspired by the CoMPArE method, with detailed service experience-oriented probing questions focusing on interactions, roles and process ‘bottlenecks’. We carried out a first, baseline measurement on the information, processes and experiences around environmental permit services through 6 identical six-hour workshop sessions with 67 civil servants. Our experiences in executing the baseline measurement are reported, as well as some main results, and lessons learned in developing and applying the workshop approach.

Contains fulltext : 173253.pdf (Publisher’s version ) (Open Access) Radboud University, 01 juni 2017 Promotores : Boerman, O.C., Storm, G. Co-promotores : Laverman, P., Metselaar, J.M.