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Digital platforms are tools of great importance for the evaluation of tourist destinations, as they allow tourists to access photos, evaluations and tips from users who have enjoyed destinations and attractions visited, thus being a source of consultation for other people who plan their trips. In this research, the analysis of comments on the TripAdvisor website was developed, aiming at mapping important attributes, in the visitors’ point of view, from a qualitative approach, guided by principles of netnography in the city of Paranaguá/PR, Brazil. The period considered as the basis for the analysis extended between January 2018 and January 2020 in order to reflect the realistic perceptions of the normality experienced by visitors in relation to the attractions without the bias of the Covid 19 pandemic time. In order to determine the corpus analyzed in the present study, the attractions available in the “Essential in Paranaguá” option were considered, classified by TripAdvisor as “places to see; ways to explore and; typical experiences”. Data collection was performed manually, with a copy of each comment left on the platform being made to a text document. 112 comments were compiled into a single text document with 16 pages and 6258 words, which form the textual corpus. This corpus was analyzed using the free software Iramuteq, suitable for qualitative and quantitative analysis of texts, such as correspondence analysis, hierarchical classifications, similarity analysis and word clouds. This set of possibilities enabled a better understanding of the meanings, motivations and perceptions emanating from the texts that make up the interactions of users of the TripAdvisor website in relation to the attractions of the city. Preliminary analyzes reveal that ‘Ilha do Mel’ and ‘Ilha dos Valadares’ are the most prominent attractions. The Descending Hierarchical Classification of the text indicates the existence of 7 categories of perception with related and statistically significant terms in the Chi-Square test. It was noted that ‘Ilhai do Mel’ is perceived as a place that is "worth" to be visited and that it has positive reviews and full of tips on how visitors can enjoy the best options during their visit.

A densidade de plantas é uma prática de manejo relevante para obtenção de altas produtividades na cultura da soja (Glycine max (L) Merrill). A tendência de diminuir a população de plantas é crescente devido ao alto custo das sementes. Desta forma, o objetivo do presente estudo foi avaliar o desempenho agronômico de diferentes cultivares de soja à redução na densidade de plantas no Planalto Norte Catarinense. O delineamento experimental foi de blocos ao acaso dispostos em parcelas subdivididas. Nas parcelas principais foram avaliadas cinco cultivares: AS3590 IPRO, BMX Ativa RR, BMX Zeus IPRO, M5838 IPRO e NS5445 IPRO. Nas subparcelas foram avaliadas quatro densidades populacionais: 120.000 plantas ha-1, 160.000 plantas ha-1, 200.000 plantas ha-1 e a testemunha (densidade indicada pela detentora da cultivar). Foram realizadas avaliações de rendimento de grãos e seus componentes e os dados submetidos a análise de variância utilizando teste de F. Quando significativas, as médias dos efeitos principais foram comparadas pelo teste de Tukey, e em caso de interação, as médias foram comparadas por análise de regressão. Ambas as comparações foram ao nível de significância de 5%. A redução na população de plantas não afetou o número de vagens por área, o número de grãos por vagem, o índice de colheita e o rendimento de grãos. Por outro lado, a redução na densidade de plantas aumentou o número de vagens nos ramos e por planta. As cultivares de soja testadas suportaram reduções na população de plantas, sem afetar o rendimento de grãos e a produtividade. Desta maneira, a redução na densidade de plantas pode ser recomendada para a soja cultivada no Planalto Norte Catarinense.

O objetivo do estudo é o de analisar a trajetória de evolução da produção de cachaça de Morretes, como se organizam os produtores e quais têm sido os obstáculos à incorporação da dimensão socioambiental em tais práticas produtivas. Este estudo tem como pano de fundo o conceito orientador do Desenvolvimento Territorial Sustentável (DTS), apoiado nas dimensões socioeconômica e sociocultural, mobilizando as abordagens teóricas do Sistema Agroalimentar Localizado (SIAL). Para compreender as atividades dos produtores de cachaça de Morretes, foi necessário incorporar a dimensão da sustentabilidade, baseada no enfoque do ecodesenvolvimento. A pesquisa tem caráter empírico, pautada em uma abordagem predominantemente qualitativa. É um estudo exploratório-descritivo, utilizando-se a pesquisa bibliográfica, documental, e entrevistas semiestruturadas. Os resultados do estudo demonstraram que os elementos que caracterizam o SIAL para a produção de cachaça de Morretes são frágeis, sendo insuficientes para sua consolidação. O segmento estudado é uma aglomeração produtiva em que os recursos específicos foram parcialmente ativados. Para promover o DTS, é preciso que os atores locais fortaleçam seus vínculos e trabalhem em busca de uma estratégia coletiva, que beneficie todos os engenhos de cachaça da região. A participação do poder público e das instituições de fomento é fundamental, principalmente, na formulação de políticas públicas efetivas, que favoreçam essa importante atividade regional.

This study examines how service orientation influences profitability in retail trade contexts. The authors develop a conceptual model based on the service-profit chain (SPC) framework suggesting that employee satisfaction and customer relationship performance (i.e., customer satisfaction, customer loyalty, and store image building) function as intermediate steps linking service orientation to retailer profitability. The model is tested with a matched sample of retail managers and employees from Brazil. Results demonstrate that service orientation directly influences employee satisfaction and customer relationship performance. Consistent with the traditional SPC framework, the analyses did not support a direct relationship between employee satisfaction and customer relationship performance when controlling for the effects of service orientation. Finally, customer relationship performance fully mediated the influence of service orientation on retailer profitability. Collectively, study findings support the notion that service orientation is reflective of both internal and external service quality. Managerial recommendations for implementing a service orientation are provided.

Early childhood education has a transforming potential, considering that from 2 to 6 years old is the psychosocial and cognitive development which will play an important role in future’s behavior and the future adult's relationship with the environment, namely, in the main goal of which the individual will live. So, the environmental education at this stage, contributes in the formation of the individuals and in building values. In the current study, an experience report is presented on the activities of the university extension projects " Projeto Agua Viva: Do recurso ao patrimonio" during the year 2015, with children in preschool age in a school in the city of Itajai-SC. The methodology covered activities related to storytelling, expository and dialogues lectures, study visits and gymkhana. The results show that the interaction of children with activity and with classmates is essential and necessary for the pedagogical and in promoting environmental education.

Re-operations within 30 days after lower gastrointestinal tract surgery are associated to high morbidity and mortality. Laparoscopic approach has been reported as feasible and safe in selected patients, but comparative data to laparotomy are scarce. The aim of this study was to review our experience in laparoscopic re-operations and compare it to laparotomy. From January 2012 to December 2016, patients undergoing a re-operation within one month after lower gastrointestinal tract surgery were included and divided into laparoscopy and laparotomy groups. The primary endpoint was successful re-operation, defined as recovery without any of the following: conversion to laparotomy, need of further invasive treatments or death. Secondary outcomes were the length of hospital stay and 30-day morbidity and mortality. Demographic, clinical and surgical characteristics were collected and analyzed. Out of 114 patients who underwent a re-operation, 71 met the inclusion criteria. Thirty (42%) patients underwent laparoscopy and 41 (58%) laparotomy. Thirty (42%) patients were male and median age was 72.0 years-old. The initial operation was elective in 24 (34%) patients, and 50% of the initial operations were colorectal resections in both groups. Multivariate analyses showed that type of approach did not affect the re-operation success rate. Laparotomy was an independent predictor of prolonged hospital stay (OR 3.582, 95%CI 1.191–10.776, p = 0.023) and mortality (OR 13.123, 95%CI 1.301–131.579, p = 0.029). Re-operations within 30 days after lower gastrointestinal tract surgery may be safe in selected patients, as effective as laparotomy, and associated with shorter hospital stay and lower mortality rates.

This article aims to evaluate the quality perceived, from the perspective of students, in post-graduate diploma courses in the Brazilian context. Post-graduate diploma courses in Brazil are called lato sensu courses as opposed to stricto sensu courses, which is a term used for Master's Degree and Doctorate courses. Based on the literature on quality in services, the main constructs regarding quality in this field were addressed, in addition to studies that investigated the quality of services in Higher Education Institutions. A questionnaire with 32 items was applied to 358 individuals at a major university in the northeast of Brazil. By means of exploratory factor analysis and confirmatory factor analysis, five dimensions relating to SERVQUAL attributes were formed: tangibles, reliability, responsiveness, assurance and empathy. As a contribution to the field, this study suggests the validity of quality perception indicators analyzed in the context of Higher Education Institutions (HEI) and their adaptation to the robust SERVQUAL methodology.

Em nenhum momento, teve-se a preocupação, na Conferência de Medellín, de se refletir, em específico, sobre a teologia moral. Ao menos não diretamente. Todavia, como nesta conferência se fala de um agir cristão, acima de tudo, libertador e transformador, em consequência disso, Medellín reflete à luz da moral. O presente artigo, ao seguir a metodologia mistagógica, tão rica à Tradição, afirma que o ponto de partida da lex actionis (norma da ação) é a lex orandi (norma da oração). Da lex orandi chega-se à lex credendi (norma da fé) e, dessa, à lex actionis. Sendo assim, o que Medellín trouxe da lex orandi e da lex credendi, para iluminar a lex actionis? Essa será a pergunta que norteará a reflexão que segue.Palavras-chave: Teologia Moral. Medellín. Lex orandi. Lex credendi. Lex actionis.Abstract: At no time, during the Medellín Conference, was there the concern to reflect, in particular, about moral theology. At least, not directly. However, as in the Medellín conference it was spoken of a Christian act, above all, liberating and transforming, in consequence, this Conference reflects the moral light. This article, following the Mystagogical methodology, so rich in tradition, states that the starting point of the action norm (lex actionis) is the norm of prayer (lex orandi). From the norm of prayer (lex orandi) comes the norm of faith (lex credenti), and from that to the norm of action (lex actionis). So what did the Medellín Convention bring from the norm of prayer and the norm of faith, to illuminate the norm of action? That is the question that will guide the reflection that follows.Keywords: Moral Theology. Medellín. Lex orandi. Lex credendi. Lex actionis.

The ileal food diversion is a non-restrictive single-anastomosis gastric bypass (a modification of the mini-gasrtric bypass) that combines a large gastric pouch with a distal bypass. It diverts food in the distal small bowel, inducing reduced absorption of nutrients and effectively treating morbid obesity and metabolic syndrome.

This study analyzes factors that condition the formation of the building material of retailer cooperation networks and the results obtained with this actuation. This study was carried out of multiple descriptive and comparative cases, with transversal perspective of time. A non-disguised questionnaire was used, answered online by fifteen associated retailers and the manager of each one of the four formally incorporated networks acting on the field in the State of Parana, Brazil. On the basis of the answers provided by these two groups of managers, it was raised similarities and differences about the formation and gains obtained after entering these organizations. The study reveals that the main factors for the formation of the networks are: a) development of collective actions; b) pursuit of stability in the market; c) reduction of costs; and d) adaptation to the market conditions. The cooperated actions of big interest among the networks managers are those turned to the projection of a brand in the market. The main results obtained are: a) higher negotiation power with the suppliers; and b) exchange of experiences, importance of the business management. The study highlights the different dimensions for the constitution of the cooperation networks and that there are different perceptions regarding the obtained results for the cooperated actuation. Key-words: Retail, building material, cooperation network, formation, results.

Este estudo investigou a ocorrência de eventos estressores no desenvolvimento de 50 adolescentes autoras de ato infracional, com idade entre 13 e 20 anos, que cumpriam medida sócio-educativa em órgão governamental. Os dados foram coletados através de entrevistas semi-estruturadas e de uma versão adaptada do Inventário de Eventos Estressores na Adolescência (IEEA). Foram identificados eventos estressores em diferentes domínios, como a ocorrência de maus-tratos, abuso sexual, uso de drogas, repetência escolar, desemprego e morte dos pais, que se constituem como fatores de risco no seu desenvolvimento. Estes aspectos revelam um ciclo de violência presente na trajetória destas adolescentes, no período anterior ao ato infracional. This study investigated stressful events present during the development of 50 adolescent girls who had problems with the law, aged 13 to 20 years old and who were in a governmental shelter. Data was collected using a semi-structured interview and an adapted version of the Adolescence Stressful Events Inventory (IEEA). Stressful events in different areas such as child maltreatment, sexual abuse, drugs, school failure, death and unemployed parents were identified, which are risk factors in their development. These aspects reveal the presence of a violence cycle during the adolescent's trajectory, before institutionalization.

The article looks at advertising as a tool for consumption and the influence it has on people's lives. You have the right to be informed of the characteristics of products and services in order to meet the principle of transparency. Advertising aimed at the sale of goods and services, different from the propaganda that has aimed to influence or modify other people's opinion, regarding particular ideology, Advertising, undoubtedly has the power to persuade consumers to buy a product or service, and even design requirements, however, this inducement can also be used to modify the consumer awareness, such as post-consumer. Also, when speaking specifically of foods, it is known that advertising also has strong influence because the food and drinks are not just requirements for development, but influences the psychological, economic and social people, in this aspect, the surge need and duty to inform and the principle of transparency regarding the composition, characteristics, quality, quantity, price, etc., for all foods, but especially in this study for foods containing allergenic ingredients, allowing the duty to transparency for those people who have food allergies. In this respect it is important to reflect on advertising, their influence, as well as on the labeling of such foods that will be mandatory from the new rules of Anvisa, possessing, vendors, a year to adapt to this new duty information., O artigo analisa a publicidade como uma ferramenta para o consumo e a influência que exerce sobre a vida das pessoas. O consumidor tem o direito de ser informado das características dos produtos e serviços, visando o cumprimento do princípio da transparência. A publicidade visa a venda dos produtos e serviços, diferente da propaganda que tem objetivo de influenciar ou modificar a opinião alheia, a respeito de determinada ideologia, A publicidade, sem dúvidas tem poder de persuadir o consumidor para que adquira determinado produto ou serviço, e até mesmo criar necessidades, no entanto, essa persuasão também pode ser utilizada para modificar a consciência do consumidor, como por exemplo, no pósconsumo. Além disso, quando se fala especificamente dos alimentos, sabe-se que a publicidade também tem forte influência, pois os alimentos e bebidas não são apenas necessidades para o desenvolvimento, mas influencia o psicológico, econômico e social das pessoas, neste aspecto, surge a necessidade e dever de informação e o princípio da transparência quanto a composição, características, qualidades, quantidades, preço, etc., para todos os alimentos, mas, em especial, neste estudo, para os alimentos que contém ingredientes alergênicos, viabilizando o dever de transparência para essas pessoas que possuem alergias alimentares. Neste aspecto se faz importante refletir sobre a publicidade, sua influência, assim como, sobre a rotulagem desses alimentos que passa a ser obrigatória, a partir das novas regras de Anvisa, possuindo, os fornecedores, um ano para se adaptarem a este novo dever de informação.

No ano de 2008, uma cooperativa em função de sua estratégia de diversificação de seus negócios criou a unidade de negócios de carnes de ovinos (UNCO). O intuito era de agregar valor para seus produtos e criar uma alternativa de baixa alavancagem para seus associados. Foram identificadas uma oportunidade de mercado, a de carnes especiais de cordeiro, em uma realidade produtiva já existente de ovinocultura informal. A estratégia utilizada compreendeu a coordenação dos elos da cadeia da carne ovina e profissionalização da produção. Mesmo sendo a ovinocultura ainda pouco explorada no Brasil, esta vem mostrando grande potencial para crescimento em seu consumo, já sendo apreciada nas regiões do Sul e Nordeste por questões culturais e com perspectiva de alcance de outras regiões brasileiras. A Organização de Cooperação e de Desenvolvimento Econômico - OECD e Organização das Nações Unidas para Agricultura e Alimentação - FAO (2017) estima um crescimento aproximado de 22% no consumo anual mundial desta carne no período de 2014 a 2026. Uma característica desta cadeia, é que ela tem sua produção baseada na agricultura familiar, o que facilita às cooperativas implementarem e gerirem a sua estruturação. Estima-se que mais de 90% do consumo da carne ovina de origem brasileira seja oriunda da cadeia informal e de que os grandes centros urbanos consumam grande parte da carne ovina de origem importa. O presente visa responder ao problema de pesquisa: Como foram estas estratégias sob a ótica da Ordem Hierárquica das Capacidades Dinâmicas proposta por Wang e Ahmed (2007)? Trata-se de um estudo de caso. De paradigma funcionalista, de abordagem qualitativa, básica, corte temporal transversal, com unidade de análise intralocal, quanto aos objetivos de caráter descritivo e analítico e análise dos dados por análise de conteúdo. Como resultado foram encontradas ocorrência de estratégias de novas tecnologias; redução de custos e racionalização; verticalização; redução de custos - coordenação e racionalização; alianças estratégicas; marketing orientado aos consumidores; diferenciação de produtos; multiplicidade de canais de distribuição; segmentação do mercado e mercado de produtos finais. A UNCO situa-se na segunda ordem hierárquica da capacidade dinâmicas, de acordo com a proposta por Wang e Ahmed (2007), mostrando-se efetivamente orientada aos consumidores e alinhada à capacidade que a própria organização possui em se diferenciar. Caminha de forma sustentável na manutenção de sua vantagem competitiva a longo prazo. Quando não domina, coordena os elos da cadeia produtiva da carne ovina em sua região. O crescimento em escala é esperado para que possa adquirir planta de abate própria, plantel autossuficiente para suprir as demandas do mercado e atingir as expectativas dos produtores. In 2008, a cooperative based on its business diversification strategy created the sheep meat business unit (UNCO). The aim was to add value to its products and create a low leverage alternative for its members. A market opportunity, special lamb meat, was identified in an already existing productive situation of informal sheep. The strategy used included the coordination of the links in the sheep meat chain and the professionalization of production. Even though sheep production is still little explored in Brazil, it has been showing great potential for growth in consumption, already being appreciated in the regions of the South and Northeast due to cultural issues and outlook in other Brazilian regions. The Organization for Economic Cooperation and Development (OECD) and the Food and Agriculture Organization of the United Nations (FAO) (2017) estimate an approximate growth of 22% in world annual consumption of this meat in the period from 2014 to 2026. A characteristic of this chain is that it has its production based on family agriculture, which makes it easier for cooperatives to implement and manage their structuring. It is estimated that more than 90% of the Brazilian sheep meat consumption comes from the informal chain and that the large urban centers consume a large part of the imported sheep meat. The present paper aims to answer the research question: How were these strategies proposed by Wang and Ahmed (2007) from the hierarchical order of dynamic capacities? This is a case study. From a functionalist paradigm, with a qualitative, basic approach, transversal temporal cut, with an intralocal unit of analysis, regarding descriptive and analytical objectives and data analysis by content analysis. As a result, the occurrence of new technology strategies has been found; cost reduction and rationalization; verticalization; cost reduction - coordination and rationalization; strategic alliances; consumer-oriented marketing; product differentiation; multiplicity of distribution channels; market segmentation and final product market. The UNCO is in the second hierarchical order of dynamic capability, as proposed by Wang and Ahmed (2007), showing itself to be effectively consumer oriented and in line with the organization's own capability to differentiate itself. It walks in a sustainable way in maintaining its competitive advantage in the long run. When it does not dominate, it coordinates the links of the productive chain of ovine meat in its region. Growth in scale is expected so that it can acquire its own slaughter plant, which is self-sufficient to meet the demands of the market and meet the expectations of the producers. Dissertação (Mestrado)

USIMINAS - Usinas Siderúrgicas de Minas Gerais S/A VALE S. A. Esta pesquisa descreve e analisa os desafios enfrentados na gestão dos Centros de Serviço em organizações privadas multinacionais, relacionando tais desafios com os estágios de desenvolvimento destas organizações. A pesquisa tem caráter funcionalista, abordagem qualitativa e natureza aplicada, valendo-se do estudo de casos múltiplos, e a coleta de dados se realizou através de entrevistas semiestruturadas. O público entrevistado são gestores de três organizações privadas multinacionais, sediados em Centros de Serviços no sul e sudeste do Brasil, em setores distintos da economia. Cada uma das três organizações encontra-se em uma diferente etapa daquelas três identificadas que caracterizam a evolução de um Centro de Serviços: pré-implementação, implementação e pós-implementação. Os resultados mostram que os desafios emergem conforme o grau de desenvolvimento do Centro e estão relacionados com os seguintes fatores: Estrutura Organizacional; Redução de Custos; Gestão de Relacionamento com o Cliente; e Processos. Alguns desafios são recorrentes ao longo de toda a existência do Centro, outros apresentam menor relevância inicial para depois crescerem em importância, enquanto ainda outros decrescem em complexidade ao longo do tempo, apenas para se apresentarem com criticidade renovada em um momento posterior, dadas as condições propícias. Como aplicação prática deste trabalho, foram elaborados mapas conceituais descrevendo estes desafios conforme as etapas em que ocorrem, visando assim prover aos gestores destas organizações uma ferramenta para situar-se, posicionarse estrategicamente e, portanto, planejar seus próximos passos, fazendo uso eficaz de seus recursos e tempo. This research describes and analyzes the challenges in managing Service Centers in private multinational organizations, relating such challenges with the developmental stages of such organizations. The research has a functionalist approach, of qualitative profile and of an applied nature, using multiple cases study, and the data collection was made through semi-structured interviews. The public interviewed are managers from three private multinational organizations, based in Service Centers in the South and Southeast of Brazil, from different economic sectors. Each of the three organizations is in one of the three different stages that mark the evolution of a Service Center: pre-implementation, implementation, and post-implementation. The conclusion is that the challenges can effectively be located according to the level of development of the Center, and they are related to the following factors: Organizational Structure; Costs Reduction; Customer Relationship Management; and Processes. Some challenges are recurring for the entire existence of the Center, some present less initial relevance, gaining relevance later, while still other challenges have their complexity diminished over time, only to gain criticality on later stages, given the proper conditions. As practical application of this research, conceptual maps were prepared describing the challenges according to the stages where they are present, allowing the leaders of such organizations a tool to place themselves, position strategically and, therefore, plan their next steps, making the best out of their resources and time. Dissertação (Mestrado)