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Pilot and article datasets.

International journal of information management 71, 102642 (2023). doi:10.1016/j.ijinfomgt.2023.102642, Published by Elsevier : Pergamon, Kidlington

PurposeBuilding on recent smart hospitality systematic reviews and extensive literature analyses, this paper aims to explore recent developments, themes and issues within smart hospitality. It synthesises existing knowledge, extrapolating forward and contributes to the future development of smart hospitality by serving as a reference to enrich academic/industry discussions and stimulate future research.Design/methodology/approachThe research examined 8 recent review articles on smart hospitality and tourism and extracted 145 articles in peer-reviewed sources from Web of Science focussed on smart hospitality. These publications supported in-depth analysis to explore the body of knowledge and develop foresight for the future of smart hospitality within business ecosystems at tourism destinations. It synthesises knowledge and provides the basis for the development of a comprehensive in-depth research agenda in smart hospitality innovations as well as the formulation of agile hospitality ecosystems.FindingsThis paper illustrates that smart hospitality introduces disruptive innovations that affect the entire hospitality ecosystem. Smart hospitality takes advantage of smart cities and smart tourism towards establishing agile business ecosystems in networked destinations. Having reviewed the existing literature, the study developed a conceptual framework and introduced a comprehensive future research agenda. This includes the drivers of smart hospitality, namely, customer-centricity, personalisation, individualisation and contextualisation; marketing-driven hospitality excellence and metaverse; as well as operation agility, asset strategy, talent management and supplier interoperation. It also identified the foundations that provide the infostructure for smart hospitality, including ambient intelligence, big data, processes and sustainability, providing the capability blocks to co-create value for all stakeholders in the hospitality ecosystem.Originality/valueThis study conceptualises smart hospitality as a disruptive and innovative power that will affect the competitiveness of hospitality and tourism organisations as part of a comprehensive ecosystem. It identifies the key stakeholders and explores how they can take advantage of emerging developments. This paper proposes the drivers and foundation for future research on smart hospitality. The research provides a conceptual synthesis of the literature and the concepts that have been elaborated. The foundations are effectively the infostructure that enables the drivers to add value to different stakeholders. Key issues are identified to stimulate further research on the area to support smart hospitality development and adoption.

Purpose – The occurrence of bottlenecks, congestion, increased fuel consumption and environmental pollution are the basic problems of large urban areas, especially when it comes to tourist areas where with the local population roads are used by visitors who, during or after a stay are looking for some way of transportation. Regardless of the final destinations, the tourist activity strives to meet the needs and requirements of visitors to the maximum, so their offer must be attractive, fast and accessible at all times, as well as adaptable to changes in travel habits. With regard to the specific criteria of the local economic, social and environmental policy mobility services should be adapted to different target groups, including a unique travel option that would facilitate the stay of tourists. The aim of this paper is to: (1) explore MaaS concept (2) explore the importance and benefits of MaaS concept (3) and to explore the importance and benefits of MaaS concept in area of tourism. Methodology – In order to investigate and achieve the set goals, world and Croatian literature was used and analyzed by searching the databases such as Wos, Scopus, Google Scholar, using the search phrase ("mobility as a service” OR sustainable development) AND (“transport” OR “tourism”). For this purpose, a survey was conducted to explore the importance of MaaS in the field of tourism on the basis of which the advantages and benefits of the mentioned concept as one of the main conditions for sustainable development were analyzed. Findings – As no research has been conducted in the territory of the Republic of Croatia that investigates the application of the MaaS concept in the field of tourism and its importance and contribution to strengthening tourism, this research contributes to strengthening the awareness of individuals about this concept and its application. The intention and goal of this research was to make aware general public of the importance of the Maas concept. Although MaaS concept is a relatively new concept it takes on increasing importance; therefore, it needs to be strongly and systematically developed further. By analyzing the relevant scientific sources and based on the results of the research, it can be concluded that a strategic approach to the MaaS concept can provide a numerous of advantages and benefits. Recommendations for further research is to include data from other countries of the European Union (EU) or from neighboring countries in order to be able to compare data by specific areas. Contribution – By introducing the concept of MaaS in the segment of tourism, it opens the possibility for visitors to access a wide selection of public and private carriers through a digital platform. The trip for each user is planned separately according to the previously collected data on the demand and supply of transport services, combining them with information on the preferences of the participants themselves. Simply put, the traveler can plan, book and pay for any trip, anywhere and at any time. Simultaneous planning of tourism and transport is not an easy task because in most cases these plans diverge, but the cooperation of stakeholders of both branches is necessary for more attractive and environmentally friendly measures of sustainable mobility that ultimately affect the development of tourism. The obtained results can be used to expand the current scientific knowledge about the MaaS concept and its impact in file of tourism.