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This chapter examines panic-buying (PB) as byproduct of pandemics. Panic buying is associated with disasters including pandemics. If and when disasters become more prominent and prevalent, understanding phenomena like PB becomes an important part of disaster communication and disaster management. Panic buying of toilet paper was examined during the international Covid-19 crisis of 2019–2020 in an effort to study and explain the behavior of PB, who panic buyers are, which drivers motivate PB as well as the socio-psychological explanations of panic-buying found in the existing literature. The chapter concludes with some recommendations to reduce PB in the future. This is a snapshot of a behavior intrinsic to disasters of all sorts and should serve as both explicative and proscriptive warnings.

This paper analyzes the significance of international conferences for higher education institutions’ (HEIs) promotion of sustainability by examining their published papers. This study not only allows the understanding of the state of the art but also, based on the identified gaps, sheds light and gives a north for future studies of Sustainable Development. The citations of works published from 2015 to 2019 were analyzed in a sample of 489 articles published in international periodicals included in the Web of Science database related to the subject of sustainable development in higher education. Classic text statistics, similarity analysis and word cloud are used to analyze the articles published on the World Sustainability Symposium, Bridge International Conference 2019 exploring its results and contributions to promote sustainability. The findings suggest that in addition to cooperation, participation and collaboration between institutions, international conferences sponsored or organized by HEIs have the potential to promulgate interdisciplinary and multidisciplinary approaches to addressing global sustainability challenges. In the international conferences analyzed the diverse array of disciplines and research teams illustrate this point. International conferences may be used for communicating the scientific results to stakeholders and send strong messages on sustainability-related issues.

Creativity and invention? Many experiments by psychologists show that a disorderly work environment can be favorable.

Networking and team working are becoming the foundations of human performance in educational, organizational and recreational settings. Here, new communities of practice are being established to promote an engagement economy that will be able to foster innovation and success by sustaining collective well-being and group flourishing. Considered as “positive technologies”, Serious Games (SGs) can support these processes. By fostering continuous learning experiences blended with entertaining affordances, SGs have in fact been able to shape new opportunities for human psychological training and assessment. However, despite the impressive growth of SGs applications, only a few of them have been tested and scientifically considered from an empirical point of view. Our study tries to address this gap, evaluating the potential of digital game technology compared to paper-based applications not only among individuals, but also among groups. The study, conducted with Mind the Game, a multiplayer SG, involved 75 students. Preliminary results showed only minor but fundamental differences between the two experimental conditions. On the one hand, groups who experienced the paper-based condition felt more competent than groups exposed to the digital experience, reporting higher levels of negative feelings too. On the other hand, groups exposed to the digital condition described themselves as more challenged and efficient in a collective way.

Organizational uncertainty affects all administration processes and functions whereas perception of uncertainty affects not only organizational administration and functions, but may also adversely affect individual performance. Consequently, a review of the existing papers related to organizational uncertainty and developing suggestions on the issue will direct the course of solutions to be found for this situation. A secondary purpose of this review is researching the titles, types, contents, methods, findings and comments, conclusions, and suggestions of the scientific papers related to organizational uncertainty in education and school administration in the period from 1990 onward. The research was designed with a qualitative research model, and a document examination technique was used. The data were obtained using document analysis. Content analysis was used for interpreting the documents. The year 1990 is a critical milestone in the study since it was a period when social and political events were being experienced rapidly and intensely in both a national and an international context. Since it is of significance to discuss the studies conducted in this period and their outcomes, the year of 1990 was selected as the date of commencement.

The chapter focuses on a cross-national comparison of mediatized schools in Germany and England. Based on the assumption that both school systems follow the same goal of providing good school education, the question arises as to why the mediatized equipment is so different. Our empirical results show that English schools are far more mediatized, exhibiting a higher number of computers, notebooks and tablets in schools as well as digital systems and services. Non-mediatized communication forms dominate in German schools with a high usage of pen and paper or pigeon holes. The different mediatized practices also affect communication with pupils and parents, following the same characteristics as inter-teacher communication. On the other hand, teachers in both countries emphasize the importance of face-to-face contact and direct personal communication. One reason for the differences may be founded in the different educational governance of both countries.

In the course of the last thirty years, science enjoys a remarkable quantitative boom. For example, the total number of substances, registered in the Chemical Abstracts Service Registry File (CAS RF) at the end of the year 1985, was about 8 millions while at the end of the year 2015 it reached up to 104 millions. But, still more and more behind this quantitative boom of science are some of its qualitative aspects. So, e.g., the x–y–z coordinates of atoms in molecules are presently known for no more than 1 million of substances. For the majority of substances registered in CAS RF, we do not know much on their properties, how they react with other substances and to what purpose they could serve. Gmelin Institute for Inorganic Chemistry and Beilstein Institute for Organic Chemistry, which systematically gathered and extensively published such information since the nineteenth century, were canceled in 1997 (Gmelin) and 1998 (Beilstein). The number of scientific papers annually published increases, but the value of information they bring falls. The growth of sophisticated ‘push-and-button’ apparatuses allows easier preparation of publications while facilitating ready-to-publish data. Articles can thus be compiled by mere combination of different measurements usually without idea what it all is about and to what end this may serve. Driving force for the production of ever growing number of scientific papers is the need of authors to be distinguished in order to be well considered in seeing financial support. The money and fame are distributed to scientists according to their publication and citation scores. While the number of publications is clearly a quantitative criterion, much hopes have been placed on the citation, which promised to serve well as an adequate measure of the genuine scientific value, i.e., of quality of the scientific work. That, and why these hopes were not accomplished, is discussed in detail in our contribution. Special case of Journal of Thermal Analysis and Calorimetry is discussed in more particulars.

Few studies have investigated gendered patterns in IT patenting or authorship, but understanding female participation in these areas is important if we are to increase women’s meaningful participation in recognized and rewarded aspects of IT innovation. This chapter reports findings from two studies: one on female rates of patenting and one on female authorship of computing conference papers. In short, we demonstrate that while women’s participation remains low, especially in terms of patenting, important increases have been made over time. We also examine variation in these rates of patenting and authorship across companies and across conferences, ultimately identifying some important implications for increasing women’s meaningful participation in key commercial and intellectual aspects of computing.

Intense debates have occurred among scholars and policymakers about the rise of other actors, particularly China and Russia. This chapter begins with an examination of the sources of power, analyzing hard power and economic power. The chapter shows that the US has the largest economy in the world. In addition, the US continues to outspend every country in the world on defense. This work then turns to the rise of other powers, focusing on Brazil, Russia, and China. Some scholars have argued that the rise of China will inevitably lead to struggles between the US and China. The chapter examines the rise of China, particularly in the Americas, which has traditionally been the sphere of influence of the US. This piece also highlights the rise of Russia and the debates among experts about the potential implications for US national security.

Despite the fact that improving equity in higher education is a major policy priority of many European governments, the topic of the social dimension within the Bologna process has been described as an agenda that yet to find a means of implementation. This paper briefly reviews the global evidence on improving equity outcomes, and then looks at the possibilities for moving the social dimension agenda forward both in terms of creating public reporting systems and in improving peer learning. The suggests that to the extent the social dimension can be portrayed as an exercise in peer learning it will succeed, and to the extent it is seen as an “accountability tool” for national governments it will fail.

Over the past decade or so, higher education has experience a variety of transformations that brought foreword in policy agenda and institutional governance renewed attention to academic excellence and diversification of mission of higher education institutions. Emergence and influence of university rankings, especially the global ones, has been one of the consequences of those paradigm-shifting developments. They respond to the need for evidence-based and accessible to various stakeholders information. The main purpose of this paper is to present and assess how excellence, diversification and university rankings have found its place in the context of the Bologna Process and the European Higher Education Area.

Ethics is an important part of scientific communication. Not only authors, but reviewers, editors and publishers, have to be aware of all the ethical rules and practices, discouraging any attempt of misconduct. One of the most usual misconducts in scientific publishing is plagiarism. It has negative consequences for authors, editors and scholarly journals causing loss of credibility, reputation, and, therefore loss of readers and finances. Information literacy in that context implies knowledge of information evaluation, proper ways of quotation and citation of resources. Avoiding plagiarism has its roots in higher education – students have to be educated about the proper ways of using other persons’ ideas. By using modern technologies, plagiarism is easier than ever – the “copy-paste” practice is easy to use. Students have to be thought that the practice is great threat to proper professional and scientific communication. Plagiarism detection software can diminish the threat, but it is not the only way of controlling producers of scientific information. Academic ethics can be assured by proper education, good codes of ethics and detailed instructions to authors of scientific works. Accurate author’s guidelines in scholarly journals could help all the participants of scientific communication to avoid misconducts. The paper will analyse the content of author’s guidelines in Croatian journals in the field of information science, with the accent on citation guidelines. The sample will include all the journals that cover the field, as listed in the Hrčak portal (portal of Croatian scientific journals). The analysis will try to find out whether the journals (i. e. their publishers and editors) mention and/or explain plagiarism, ethics, authorship, prior publication and reference systems in their instructions to authors. The paper will also analyse content of codes of ethics of Croatian universities, with the accent on the parts concerning plagiarism (universities of Zagreb, Osijek, Pula, Rijeka, Split, Zadar and Dubrovnik). We expect to conclude about the use of proper protection mechanisms of Croatian academic community when it comes to misconducts, especially plagiarism, in publishing results of scientific work. In conclusion, a list of the most important steps in avoiding plagiarism in scientific papers will be given.

Higher education is at the heart of the national public agenda in a growing number of countries. Decision-makers need to consider more systematically the role of universities as instruments of economic development and social mobility, making it imperative important to ground higher education policies carefully on evidence about what works. Similarly, at the institutional level, universities must learn to guide their transformative efforts with a more thorough analysis of their strengths and weaknesses and a deeper understanding of the factors behind the results of successful universities. This introductory article shows how the lessons of experience can help understand what works and what does not work in higher education policy under various conditions and circumstances, in order to increase the probability of success and avoid repeating the mistakes of others.

Focusing on an Interdisciplinary Project (IP) involving Higher Education Institutions from Portugal (School of Hospitality and Tourism – Polytechnic Institute of Porto) and Romania (Faculty of Business – Babes-Bolyai University), this short paper describes a joint project developed by tourism students attending tourism courses at both institutions. This project, which concentrated on the cities of Porto (Portugal) and Cluj-Napoca (Romania), involved different courses and set out to identify motivations, attitudes and perceptions of generation Z tourists, by collaboratively designing, applying and analyzing a joint questionnaire for each destination.

Nursing home culture change movement advocates for care that is less hospital-like, and more patient-centered. Despite being a step towards the good direction in providing a proper service for elderly people, considering their well-being is not easy due to a number of factors as: specific treatments with a high price; the number of involved stakeholders (e.g. patient, doctors, relatives, nursing home clerks, funding organisations, etc); or the difficulties to gather an accurate measure for the patients well-being. In current position paper we devise some potential challenges that arise in this context and we provide our insights on potential techniques to solve them by means of a framework to automate the management of well-being goals in nursing homes. Ministerio de Economía y Competitividad BELI (TIN2015-70560-R) Ministerio de Ciencia, Innovación y Universidades Horatio RTI2018-101204-B-C21

Digital transformation will impact the European Higher Education Area (EHEA) and could contribute to developing a new vision for the Bologna Process and for higher education in Europe and beyond. In recent years, research on European and national levels has shown increasing attention being paid to digitalisation and digital transformation by higher education leadership. The 2015 and 2018 Ministerial Communiqués also clearly emphasised the importance of the topic for the EHEA. Yet, a strategic integration of digitalisation into higher education policy and practice remains hard to find. This is for two main reasons: (1) because although digitalisation is often seen as a technical innovation, it must, in fact, be a social innovation for it to have any impact and (2) because higher education as a field of practice, especially in Europe, is a multi-layered system where strategic impact is only possible if all layers are broadly following the same objectives. With reference to policy theory, the authors conjectured that reducing goal conflict and practice ambiguity would help to facilitate a more integrative digital policy and practice. With this aim, the authors launched a White Paper in 2019 to facilitate broad agreement on the potential of digitalisation within the Bologna framework. This contribution provides an interim evaluation of the initiative and its next steps. In this, it provides a reflexive review of how practitioners and researchers in the field might hope to influence policymaking and practice in the area of digitalisation.

The past few years have seen an increasing dependence on the use of Information and Communication Technologies and never had the design of age-friendly technologies been so important as nowadays, given the ageing population. Indeed, most of the software development projects designed for senior citizens rely on the designers’ assumptions of the users’ cognitive models, presenting the risk of falling into stereotypes and leading to products that end up not being used, which reinforces the need to involve older adults in the co-design process. This review of studies published in the last six years in the Scopus, Web of Science, and Google Scholar databases aims to understand the effectiveness of the application of co-design techniques in senior citizens. One hundred and forty-six eligible articles from a sample of 534 met inclusion criteria. Focus groups, Questionnaires, Low-fidelity/Paper Prototyping; Scenario-building, and Cultural Probes have been the most used techniques applied in this age segment. A set of recommendations was formulated such as the need to explain the technological terms prior to creative activities, involving the creation of technological artifacts and devoting time to create a sense of trust with the participants.

This paper reviews the literature on electronic health records and summarizes a few persistent challenges that e lectronic medic al record (EMR) systems must address relating to security and safety of patients. A discussion on patient engagement and its connection with confidentiality in Health IT is followed by examples with an emphasis on the personal health record portal implementation at Kaiser Permanente. Next, through review of practitioner and architectural guideline documentation, a summary of concepts for electronic health records architectural considerations for privacy with the implementation of technologies such as access controls, encryption and data handling best practices. In this position paper, two major initiatives are revealed: (1) The premise of patient engagement and (2) the guidelines for a “Robust Health Data Infrastructure Architecture” platform for Health IT.

Ponencia de la conferencia "1st IFIP WG 3.4 International Conference on Sustainable ICT, Education, and Learning, SUZA 2019; Zanzibar; Tanzania; 25 April 2019 through 27 April 2019" Usually, the cycle of innovation is sold as a great progress in Education. However, in Education, the cycle of innovation does not exist as we might expect. Innovation is cyclical by itself. Each step of the structure can be modified, improved and complemented without waiting for a whole process that shows logic in other areas (engineering, logistics, and psychology, for instance) but that, in education, seems to be a luxury. This position paper shows why and how to perform a dynamic innovation cycle that enhances learning and teaching experiences, Worldwide, including North-North, North-South and South-South approaches, supported by initiatives by UNESCO, the International Council of Distance Education, Open Education Consortium, the European Commission and others.

Building peace in post-conflict societies is a contemporary and urgent humanitarian challenge facing the world. ICTs can potentially play a role in this process, but how and why this can be done has not attracted adequate research attention, especially in the ICT4D domain which should naturally be at the forefront of such efforts. Drawing upon Castells’ notion of counter-networks, this paper based on an empirical analysis of peace-building efforts in North-West Kenya, examines the role of ICTs in enabling effectively information flows to strengthen the efforts in building a “peace network.” Important lessons are discerned on how such counter networks can be cultivated, and some reflections are presented on how these lessons may or not be applied to other conflict-ridden areas.

Over the last twenty years, the UN has been paying close attention to sport in the form of both competitive sport and simple physical activity, so as to be recognized as a fundamental human right. In addition, sport has been acknowledged as an effective and economic means for peace and human development in several key UN documents and declarations. The contents of these documents are therefore examined in the first part of this chapter in order to point out the social function of sport and, in particular, the contribution of sport in pursuit of the Sustainable Development Goals. To this end, some initiatives taken by the European Union in the field of sports are equally significant. The reference point for these dates back to the mid-seventies and, in particular, to the launch in 1975 of the “European Sport for All Charter”, a document whose principles inspired the subsequent initiatives promoted within the European Community. They are summarized in the following documents, discussed in the last part of the chapter: the “European Sport Charter” and the “Code of Sport Ethics”, the “Helsinki Report on sport” and the most recent “White Paper on sport”. These documents make it possible to outline not only the commitments that the European Community and national governments have undertaken in promoting the social function of sport, but also the specific features of CSR in the sports world, which is the subject analyzed in the Chap. 5.

In an effort to understand how the Erasmus programme is made accountable to policymakers and European taxpayers, and managed as a ‘product’ by civil society organisations, we look at the regulation of quality within non-formal education mobility projects. Discussion in this chapter includes looking at work undertaken by the European Platform for Learning Mobility (EPLM) in benchmarking mobility and key documents such as the Green Paper on Learning Mobility, policy recommendations and the creation of a Charter on Quality in Learning Mobility.

As a larger proportion of society participates in social media, public health organizations are increasingly using digital campaigns to engage and educate their target audiences. Computational methods such as social network analysis and machine learning can provide social media campaigns with a rare opportunity to better understand their followers at scale. In this short paper, we demonstrate how such methods can help inform program evaluation through a case study of FDA’s The Real Cost anti-smoking Twitter campaign (@knowtherealcost). By mining publicly available Twitter data, campaigns can identify and understand key communities to help maximize reach of campaign messages to their target audiences.

For a start this paper contains a short historical overview showing important steps in the ICT development in Danish healthcare with emphasis on the data network and communications. In 1988 the development of a national healthcare data network began. It was initiated with experiments with an EDI message for prescriptions, exchanged between GPs and pharmacies. Later more parties, i.e. hospitals, laboratories, municipalities etc. were connected to the network. In the year of 2000 a great part of the paper based messages exchanged between the parties were developed as EDI messages, standardized and in daily use by all parties. The paper ends by describing the development since year 2000, when the strategy was supplemented with new methods, where the exchange mechanism was changed from sending data between parties to sharing data through central national repositories. The role of legislation in the field is discussed.

The research presented in this chapter looks at the use of digital data—data generated by social media and online interactions—in digital newsrooms. It combines research in critical data studies and discussions within labour process theory about technology with empirical findings from a case study of newspaper journalism. The research findings demonstrate how digital data have reorganised priorities for journalists as well as reorganising their work. It argues that technologies of measurement fit within a broader managerialist agenda of measurement linked to performance and that, even where not expressly linked to an employee performance agenda, they encourage comparison, which can lead to competition and work intensification.

The author has had the privilege of leading a number of important and challenging spacecraft development projects in his long professional career. At the request of the organizers of the 19th International Conference on Reliable Software Technologies, this short paper summarizes some lessons learned on the exercise of leadership. This paper is more like a retrospective reflection on a vast personal experience than a scientific essay on the art of project and team management. In the hope that this contribution can benefit others, these personal reflections are offered first to the community that keeps this conference series alive and kicking, and then to those who consult the conference proceedings, who – I have learned – are not a small number.

Writing papers is an essential part of the research process. Researchers have a professional obligation of disseminating their results, making them available for others to use to enhance common scientific knowledge. Besides the fun of sharing their own ideas and views, to publish is essential in order to actually have a scientific career. Although scientific writing certainly has its own conventions and standards, I suspect there is no a unique true recipe making the trick. As a matter of fact I do not have any. However my quite long time in the academic arena has given me a pretty clear idea about how I do and do not like things done. In this paper I will be giving my personal view and rules, in the hope that sharing my own experience would do some good to others as it did for me.

So I’m going to talk about the key role intelligence agencies can play to restore our democratic institutions. So this talk has a very interesting history. I was invited to a conference, a workshop actually organized by philosophers called the Online Security & Civil Rights: a Fine Ethical Balance in 2012, October 26th to the 27th, here in the UK. It was a workshop on invitation only, and so this means the talk was pre Snowden. Unfortunately the philosophers did not like the talk, and so the talk wasn’t actually one of the invited ones for publication. And I would like to thank basically Bruce for encouraging me to submit the position paper here.

International audience; In recent years many researchers in Africa and beyond have devoted considerable resources investigating ways to harness the potential of ICT for improving users' livelihood in developing areas. Topics and domains of interest appear to be broad with recurring themes and solutions. Unfortunately there are no clear research roadmaps on what is urgent and of the state of the art solutions. In this position paper for the AFRICOMM series of conference, we propose to investigate some priorities for ICT4D in Africa. We believe that our work could motivate researchers and create a synergy around a few important challenges of ICT4D in Africa.

There are many examples of parties that are seemingly in opposition working together. In this position paper, we explore this in the context of security protocols with an emphasis on how these examples might produce long-term benefits for the “good guys” and how a formal model might be used to help prescribe approaches to collaboration with the “bad guys.”

This paper starts out by extending the scope of traditional human-computer interaction research towards human-environment interaction and in the context of smart cities to citizen-environment interaction. This is complemented by a critical evaluation of technology-driven approaches in the development and deployment of smart environments, especially for smart cities. It argues to reset the priorities by putting humans and citizens first and computer technologies with non-transparent AI-based mechanisms second in contrast to current developments resulting in increased automation in all kinds of applications. The evaluation of this ‘smart-everything paradigm’ implies to reflect and to redefine the basic assumptions. Based on the concept of ‘human-technology symbiosis’, the paper discusses several design trade-offs as, e.g., ‘human control and empowerment vs. automated and autonomous systems’ and ‘usable privacy vs. importunate smartness’. The resulting proposal for urban environments is to move beyond ‘smart-only’ cities and to establish the goal of humane, sociable, and cooperative hybrid cities, reconciling people and technology by providing a balance between human control and automation as well as privacy and smartness. This can be achieved by viewing the city and its citizens as mutual cooperation partners, where a city is ‘smart’ in the sense of being ‘self-aware’ and ‘cooperative’ towards its citizens by supporting them in their activities. The goal is to enable citizens to exploit their individual, creative, social, and economic potential and to live a self-determined life, thus meeting some of the challenges of the urban age by enabling people to experience and enjoy a satisfying life and work.

Systemic and structural inequities and disparities in social, health, economic, and educational opportunities result in pervasive, complex challenges which impede social, emotional, behavioral, and cognitive development. This exploratory paper considers practices which perpetuate inequity and offers a framework for thinking about and addressing these inequities by convening learning city “Smart Teams” comprised of representative community members working collaboratively in visioning, problem solving, decision-making, action taking, and policy development to promote, support, and extend the community school model into the fabric of the community. This paper draws on a theoretical framework consisting of self-determination theory and conceptual frameworks for communities of networked expertise and activity theory with the goals of (1) reimagining and helping students to actualize new identities as learners and contributors to society; (2) designing motivating learning environments which offer new options for collaboration with peers, educators, and community mentors; (3) implementing new approaches for students to systematically, yet imaginatively, and creatively interpret, tackle and propose, incubate, and/or prototype solutions to real-world problems; and (4) constructing environments and activity models which mitigate impediments to learning and teaching.

[EN] The Automated Negotiating Agents Competition (ANAC) is a yearly-organized international contest in which participants from all over the world develop intelligent negotiating agents for a variety of negotiation problems. To facilitate the research on agent-based negotiation, the organizers introduce new research challenges every year. ANAC 2019 posed five negotiation challenges: automated negotiation with partial preferences, repeated human-agent negotiation, negotiation in supply-chain management, negotiating in the strategic game of Diplomacy, and in the Werewolf game. This paper introduces the challenges and discusses the main findings and lessons learnt per league., This work is part of the Veni research programme with project number 639.021.751, which is financed by the The Dutch Research Council (NWO). This work was partially funded by project LOGISTAR, under the E.U. Horizon 2020 research and innovation programme, Grant Agreement No. 769142. This research was also sponsored by the U.S. Army Research Office and was accomplished under Cooperative Agreement Number W911NF-20-2-0053., The Dutch Research Council; U.S. Army Research Office; E.U. Horizon2020

This paper describes the current state, the process, and the attitudes of cooperation between Kherson National Technical University (KNTU) and game industry (GI) companies in the frame of Erasmus+ project “University-Enterprises Cooperation in Game Industry in Ukraine” (GameHub). The work on the project in KNTU is reported in the paper. It covers monitoring of the competence profiles needed on the GI market, creating necessary infrastructure and developing the relevant curricula, study programs, education resources, and organization of the feedback loop with GI enterprises. One of the priorities is to equip students with soft competencies needed for GI such as creativity and academic integrity. The paper also presents the actual cooperation results, which could be helpful for Ukrainian higher education sector to respond to current and future education needs because mutually beneficial and sustainable university-enterprises cooperation can achieve a better match between competence profile of university graduates and those required by GI.

COVID-19 has changed the world overnight and the question arises as to how much the course of the construction industry has changed since this industry largely depends on the dynamics of work, teamwork, but also the daily meetings of different teams. The objectives of this study are to learn about the impact of the pandemic on the construction industry in Bosnia and Herzegovina, but also to compare Bosnian-Herzegovinian trends with growing or declining trends in the construction industry and the workforce in Europe and other regions. Qualitative research methods have been employed to study this topic, meaning that after identifying the scope, problems, objectives of the study, and research goals, in-depth interviews have been conducted with leading experts from the construction industry in Bosnia and Herzegovina. Furthermore, experiences and statistics from other target countries are reviewed in this paper. The aforementioned interviews provided information on experts’ experiences in the time of the pandemic as well as their analysis of the impact of COVID-19 on the construction industry in Bosnia of Hercegovina. The findings of this research will provide an objective picture of trends in the construction industry in Bosnia and Herzegovina during the caused by COVID-19 pandemic. Moreover, the paper includes expert recommendations on how to deal with such issues as pandemics in the future and how to become more resilient.

Corporate social responsibility (CSR) in the UK construction industry has been growing in awareness and expectation over the previous decades. Whilst at first the focus of CSR was on environmental issues, more recent developments have shifted the focus onto the social value (SV) aspects of CSR. Such a change has been driven by changing stakeholder demands and the introduction of the Public Services (Social Value) Act (2012). Contractors now need to measure their CSR and SV in order to effectively communicate with stakeholders. Such SV measurement needs to be understood by a plethora of stakeholders, be accurate and withstand scrutiny. However, there exists at the heart of SV a conflict between its subjective nature and the objective way SV is often measured. This objectivity manifests itself in the use of quantitative variables such as the monetisation of SV. Monetary figures are easy to communicate and universally understood. However, reducing SV to monetary metrics arguably misses the wider positive impacts, and the accuracy and reliability of such measurement tools can also be questioned. It therefore needs to be asked that if monetary metrics are increasingly used for SV measurement, does this result in the wider SV benefits being missed. There is also a gap in literature around how exactly contractors measure SV and why and what the ramifications of this are. This paper aims to explore this gap and help understand construction contractor SV measurement behaviour, motivations and knock-on effects. Semi-structured interviews are conducted with staff from ten construction contractors. The results reveal monetary methods of SV measurement are widely adopted despite acknowledgements over their limitations, as they are easier to conduct and easier to communicate. This paper contributes to the construction management literature with an understanding of contractor SV measurement motivations and practices.

In the advent of Industry 4.0 and the continuous digitalization of manufacturing, the role of human labor changes from working alongside with technology, to working together with it. Therefore, educational institutions also need to accommodate the demands for new skills and competences. Educational institutions must strive to produce graduates who fit working in an intelligent production environment. This paper aims to examine the immediate and future industrial needs across European regions, and to compare these needs to current educational activities at European educational institutions. The findings of the paper present a gap in terms of capabilities, where current educational activities are missing in a range of areas.

The COVID pandemic challenged the importance of Work engagement (WE) or employee engagement (EE) for creativity and innovation. At a time when work is relegated to the home office, this paper seeks to answer the question: How can creativity be boosted by WE? It therefore explores the WE literature, presents a conceptual framework, clarifies key concepts, develops propositions, and discusses management and leadership challenges. It programmatically highlights responsibilities and the way in which leaders can help their organizations grow and succeed by creating an attractive work environment where employees are engaged at work, able to identify and solve complex problem with creative approaches, and able to flourish as individuals. In order to validate these propositions empirically, quantitative and qualitative surveys of business organizations have been conducted. In the meantime, the conceptual framework is presented which ties creativity to engagement. Accordingly, the novelty of this paper is in viewing creativity as an evolutionary, emerging cognitive, emotional, and behavioral process that fosters engagement.

This paper looks at challenges faced during the ongoing deployment of HEALER, a POMDP based software agent that recommends sequential intervention plans for use by homeless shelters, who organize these interventions to raise awareness about HIV among homeless youth. HEALER’s sequential plans (built using knowledge of social networks of homeless youth) choose intervention participants strategically to maximize influence spread, while reasoning about uncertainties in the network. In order to compute its plans, HEALER (i) casts this influence maximization problem as a POMDP and solves it using a novel planner which scales up to previously unsolvable real-world sizes; (ii) and constructs social networks of homeless youth at low cost, using a Facebook application. HEALER is currently being deployed in the real world in collaboration with a homeless shelter. Initial feedback from the shelter officials has been positive but they were surprised by the solutions generated by HEALER as these solutions are very counter-intuitive. Therefore, there is a need to justify HEALER’s solutions in a way that mirrors the officials’ intuition. In this paper, we report on progress made towards HEALER’s deployment and detail first steps taken to tackle the issue of explaining HEALER’s solutions.

Despite its industry’s importance and its impact on its community, commercial fishing did not receive much attention from the researchers. Little is understood about accident causations and safety issues among fishermen and their vessels. The paper’ objective was to develop a conceptual framework based on accident analysis models and safety issues, adapted to commercial fishing activities. In this paper, Haddon matrix was used to conceptualize a “man overboard” accident which represents the primary cause of death among marine fisheries’ workers in Canada. This reflective paper attempts to address the complex context of safety issues in the commercial fishing industry by providing a conceptual framework. This study highlights the need of a better understanding of accidental events and safety issues, hence also encouraging fellow researchers to investigate and explore further into health and safety domains.

The value of rollers for the elderly and other groups who need walking assistance has been underestimated both in terms of practice and in knowledge production. This paper aims at scrutinising the roller as an age-based and gendered innovation. Using the theoretical notion of scripts, it demonstrates how rollers and their users are intertwined in everyday practices and how these relationships intersect with notions of age and social welfare provision. Based on contrasting images of rollers and their users, as well as semi-structured interviews, this paper examines the puzzle of how the take-up of new (technological) devices comes about. It argues that the roller can be seen as a simple, disruptive innovation emerging from the bottom up with contradictory scripts of gender and age. The paper concludes with a perspectivation of how the rollers could be made both smarter and digital!

This paper takes the conference themes of Diversity, Divergence, Dialogue and applies them to an analysis of the published topic headings and keywords from previous iConferences to determine the extent to which diversity is an important aspect within the iSchools community. It follows previous research from 2016 where Bogers and Greifeneder conducted a quantitative analysis of the metrics for submission and acceptance of papers for the 2014 iConference in Berlin. Their interest was in the potential for bias resulting from a lack of diversity in the established review process. We look at topic headings, language and country of presenters as a sub-set of diversity and how we might move away from the Anglophone dominance towards more demographic diversity and in doing so widen the channels for scholarly communication and dialogue. The move to a virtual conference removes any geolocational difficulties and competition for limited travel budgets. The 2021 Chinese track accepts submissions in Chinese, removing the difficulties of the English-language requirement for scholars of the host nation. Language, publication and travel are determining factors for encouraging and facilitating diversity; these should be reinforced within the iSchools movement to develop a sense of community with members as stakeholders so that they feel that they are part of a diverse but inclusive community. This Short Paper is the first stage in a wider study looking at the changes that the innovations for the 2021 iConference have on diversity, divergence, and dialogue for papers and published proceedings.

This paper critically investigates the contribution of effective Healthcare Middle Management as change agents based on recent studies, and argues that management change in a crisis such as the COVID-19 pandemic can be well-handled by Healthcare Middle Managers, who are critical components in the stability and success of organizational transformation in a turbulent economy. With the emergence of the COVID-19 pandemic, organizations around the world have struggled to adapt effectively to change, and healthcare organization have especially suffered through subjective responses. However, these methods have been proven ineffective by recent studies. This paper critically discusses the recent literature on the contribution of Healthcare Middle Managers as change agents in organizational change during cases of crisis and uncertainty. The results have shown that supporting Middle Managers in Healthcare is crucial for creating a sense of change to other immediate and relevant parties within the organization, while minimizing unnecessary costs and losses. Consequently, this paper contributes to clarifying the problem of not engaging the Middle Managers sufficiently with Healthcare owners and directors, and addresses the problem of disregarding Middle Managers as change agents. Thereby, the paper develops management knowledge, and it creates an opportunity for researchers to test this study on quantitative and qualitative methods in any population.

The biggest consumers of technology in recent decades are the urban and semi-urban populace, especially in the developing economies. This integration of humans and technology has unravelled novel challenges in protecting various socio-economic rights of the people, enshrined in the United Nations Sustainable Development Goals (UNSDG). This paper tends to unravel the truth behind such promises in the Indian context, in her endeavour to bridge the digital divide in the internet of things. The paper focuses upon the current position of privacy laws in India and makes a contrast with leading democracies to unearth the challenges; technology would have to address in the coming decades. The debate involved in ‘realization and recognition’ coupled with enforcement mechanisms adopted in India would be integrated with this paper to clarify the need for protecting data privacy towards a sustainable and smart city.

The aim of this paper is to examine emergency employees’ perception of the possibilities and challenges of the implementation of Information and Communication Technology (ICT) in their daily processes. Therefore, interviews with eight emergency services employees from differing organizational and positional backgrounds were conducted over the course of two separate research projects. These semi-structured personal and group interviews were subsequently transcribed, and analysed using Grounded Theory. The authors come to the conclusion, that changing perspectives on technology in emergency processes could help enable better cooperation between emergency employees and technology. The raising of employee awareness, and the provision of sufficient training, is vital to both further the understanding of technology as non-human actor and to focus on their interconnectedness. This enhanced interaction between human emergency employees and non-human technological systems could lead to the improved exploitation of socio-technical opportunities to increase the overall security of our society. This research paper seeks to draw out lessons for ICT-implementation within emergency services by examining the opinions and perspectives of employees from different emergency organizations. In so far, the findings and recommendations of the article will support efforts made by emergency organizations to integrate Information and Communication Technologies into their existing processes.

Based on the cognition of stakeholders, this paper reveals the decision-making process of civil servants resisting open data based on perceived risks. Adopting grounded theory, this study interviewed 22 stakeholders to collect data and then identified four factors as the pillars of the theoretical framework: perception of risks, conservative organizational culture, insufficient external pressure and poor operability. After that, this paper constructed a model for the decision path, which explains the formation of perceived risks of civil servants, and it also explains how the perceived risks are transformed into resistance motivation and make a behavior decision. Based on the level of certainty, the decision environment can be divided into the resistance decision path under the determined environment and that under the uncertain environment. This study also summarizes that accountability and loss of interest are two types of risk that can be considered when civil servants decide not to open data.

This paper presents findings of a research project undertaken to assess four national health information systems in Ireland and their compliance with nationally agreed health information standards. The review was undertaken in the Health Research Board (HRB) which is a State-funded agency with responsibility for the collection, analysis and reporting of national health data. The aim of the review was to identify the extent to which the HRB was compliant with the national standards for health information agreed by Ireland’s health information regulatory body, the Health Information and Quality Authority (HIQA). The methods used focused on the application of a self-assessment tool (SAT) to the HRB’s health information systems. This involved documentary analysis of written materials about the systems from both primary and secondary data sources. The findings show high levels of compliance with the standards identified but that some areas need to be addressed to ensure that all aspects of the standards are met. The research shows the value of having nationally agreed standards for health information that can be applied to a diverse range of health data sources and systems.

This study investigates the issue of coronavirus effects on business intelligence systems regarding business innovation and entrepreneurship. Even though the Covid-19 pandemic has become the most significant crisis in the modern world and has negatively influenced numerous life spheres and business activities, it is possible to mention a few positive effects that might be used by different business organizations. Thus, the paper analyzes the relevant literature and shows that many positive ones follow short-term negative effects. The used the literature review approach to review many studies to answer the study questions and support its claims mentioned previously. The findings reveal that the coronavirus stimulates individuals and businesses to mobilize their efforts to overcome the existing Covid-19 pandemic challenge in the spheres of business innovation and entrepreneurship. The present paper also mentioned a set of advices related to how to cope with dealing with such a pandemic and mentioned a set of practical and theoretical implications for businesses in the near future.

In 2015, in response to long-term instability, Nepal became a federal state with a number of powers devolved to 753 new local governments. These important powers include regulating education and health care. Education is one of the key responsibilities of local governance in such a context. This paper examines education governance from the perspectives of the participatory peace education approach in Nepal. This paper focuses on challenging two aspects of current education governance. The first is the problematic nature of global and national agendas in learning assessment, which don’t match the realities and needs of local communities in Nepal, enforcing traditional ‘pen and paper’ based paper assessments. To this end, this chapter discusses an exemplary project which engaged in participatory pedagogic methods and mobilized hundreds of young undergraduate students to assess the reading and numeracy skills of all children aged between five and sixteen years in the sampled households, and in partnership generated new approaches to learning issues. Second, this addressed the problem of teachers’ use of sometimes violent disciplinary techniques. In this second approach, the paper outlines how the project engaged teachers in participatory exercises that trained teachers to use non-violent communication. The researchers and teachers designed a scheme of work for the classes together, discussed solving the classroom challenges non-violently, and reflected on their classroom experiences.

While the concept of trust continues to grow in importance among information systems (IS) researchers and practitioners, an investigation of mistrust/trust for- mation in algorithmic grading across multiple levels of analysis has so far been under researched. This paper proposes a multi-level model for analyzing the for- mation of mistrust/trust in algorithmic grading. More specifically, the model ex- amines multiple levels at play by considering how top-down forces may stimulate mistrust/trust at lower levels, but also how lower-level activity can influence mis- trust/trust formation at higher levels. We briefly illustrate how the model can be applied by drawing on the case of the Advanced Level student fiasco in the United Kingdom (UK) that came to head during August 2020, whereby an algorithm was used to determine student grades. Although the paper positions trust as a multifaceted concept, it also acknowledges the importance of researchers to be mindful of issues pertaining to emergence, duality, context, and time.