1. ЗАСТОСУВАННЯ КОНЦЕПЦІЇ BSC ДЛЯ ОЦІНКИ РЕЗУЛЬТАТИВНОСТІ ТА ЕФЕКТИВНОСТІ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ
- Author
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ХІМІЧЕВА, Г. І. and КАЛИНЮК, Н. В.
- Abstract
Purpose. Development of principles and approaches to the evaluation of the effectiveness and efficiency of the quality management system. Methods. Methodical research is the foundation of ideology TQM, BSC concept and methods of organizing and analysis that made it possible to analyze the existing principles, approaches, tools and mechanisms for evaluating the effectiveness and efficiency of the quality management system. Results. Existing methods, principles and approaches to the evaluation of the effectiveness and efficiency of the quality management system and identified the most promising. Scientific innovation. A model for evaluating the effectiveness and efficiency of the quality management system based on a process approach and conception BSC, which can simultaneously accommodate the interests and satisfaction of all stakeholders. The practice significance. The proposed procedures, which allow in practice to measure the effectiveness and efficiency of processes and QMS based on the results develop corrective and preventive action to improve business processes. [ABSTRACT FROM AUTHOR]
- Published
- 2015