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The problem of managing many end-to-end business processes is related to the distribution of common enterprise resources between them. This leads to delays in their implementation due to insufficient resources. The result of such delays can be a failure to complete the processes as a whole, which can lead to significant material financial losses. The management process consists in pausing or starting the execution of new processes based on formalized experience presented in the form of precedents. The main problem of the operational management of such processes is the timeliness of the development of their mathematical models. It is proposed to use models of analogue precedents with their subsequent adjustment to the parameters of the models of controlled end-to-end business processes. This process is implemented using Process Mining technology. To complete the stages of Process Mining, a generalized information technology has been developed for the case-based management of end-to-end business processes. Its implementation is connected with the simplification of case models of end-to-end business processes, the assessment of the lead-time of an end-to-end business process according to its current state, the adaptation of models of a set of ongoing processes, the integration of end-to-end business process models for a new order, and the management of ongoing and incoming new orders. This ensures their fulfillment within the deadlines established by the contracts.

Розроблено метод синтезу Process Mining і Enterprise Dynamics для отримання альтернативних варіантів поліпшеної моделі бізнес-процесів. Такий метод дозволяє описувати застосування технології Process Mining і засоби Enterprise Dynamics для моделювання, візуалізації, моніторингу бізнес-процесів в різних предметних областях поліграфії. A synthesis method Process Mining and Enterprise Dynamics for alternative improved business process model. This method allows to describe the use of Process Mining Technology and Enterprise Dynamics tools for modeling, visualization, monitoring business processes in various subject areas printing. Разработан метод синтеза Process Mining и Enterprise Dynamics для получения альтернативных вариантов улучшенной модели бизнес-процессов. Данный метод позволяет описывать применение технологии Process Mining и средства Enterprise Dynamics для моделирования, визуализации, мониторинга бизнес-процессов в различных предметных областях полиграфии.