1. SAĞLIK TESİSLERİNDE ÖRGÜTSEL ÇATIŞMA OLGUSU: DEMATEL YÖNTEMİ İLE BİR DEĞERLENDİRME.
- Author
-
SEVİM, Büşra, USLU, Yeter, and YILMAZ, Emre
- Subjects
- *
HEALTH facilities , *EMPLOYEE benefits , *INTERPERSONAL relations , *CONFLICT management , *DECISION making , *MULTIPLE criteria decision making - Abstract
Conflict is commonly encountered in environments characterized by intense interpersonal relationships and differing opinions. It manifests not only between individuals but also among groups, institutions, sectors, and societies. Conflict can foster innovative ideas and thoughts that benefit both employees and organizations when managed effectively by providing the appropriate environment and conditions. This study aims to identify and assess the impact and significance of the criteria that cause conflict in health facilities and develop strategies and recommendations to address the most critical conflict-inducing factors. With the support of existing literature, the criteria causing conflict in health facilities were identified, and their impact and significance were evaluated using the DEMATEL method, a multi-criteria decision-making approach. According to the results, the most critical risk factors causing conflict in health facilities are "Skills, Abilities, and Differences" with a weight of 13.42%, "Teamwork" with a weight of 13.20%, and "Communication" with a weight of 12.89%. Based on these findings, strategic recommendations have been made by the priority ranking of the identified conflict-causing criteria. [ABSTRACT FROM AUTHOR]
- Published
- 2024
- Full Text
- View/download PDF