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The heterogeneity of sports facilities users has increased in recent years. As a result, these customers demand a very personalized services treatment. The aim of this research is to analyse the different users profiles of public sports facilities in Barcelona. Data were collected in a survey of 791 customers of public sports centres. A cluster analysis and a discriminant analysis were done, and the results indicate that exist four different users profiles. This work helps to know in depth who are the customers and what strategies managers can follow to meet their needs. [ABSTRACT FROM AUTHOR]

The aim of this research is to identify and analyse which variables have greatest influence on customer satisfaction at sports centres in Barcelona. Data were collected in a survey of current customers of municipal sports centres. Factorial analysis applied to this information revealed five dimensions that underlie the multiple components of the service offering at municipal sports facilities. These are quality of facilities, human resources, communication, social environment and value for money. The variables were incorporated in a multiple regression model in which the dependent variable was overall customer satisfaction. The results show that women and users over 60 rated service more positively, while the higher the education level is the more demanding the customer. Finally, a manager should first try to improve facilities, followed by communication, human resources, value for money and the social environment in that order. [ABSTRACT FROM AUTHOR]

Could be easy to find interesting studies about the influence of some factors (personal, social, institutional, etc.) as facilitators or inhibitors of adequate academic transition from student's perspective. This paper describes the process of academic adjustment to high education college from the perspective of first-year teachers. Underlies also the relationship between faculty motivation and satisfaction and students retention. Collect opinions of first-year teachers could result of particular interest. They can have an important influence on students, being a reference for them. Could be possible to identify some profile of first year teachers, not only in terms of the characteristics of the discipline to be taught, but also the student's profile and the characteristics of the class groups. A statistical survey has been done to all first-year teachers at grades of Administration and Management (ADE) and Education studies, at the University of Barcelona. This survey was done at the end of the 2010-11 academic year, obtaining a rate 45% response. Sample includes "online comments" from faculty members. Statistical techniques as descriptive analysis and regression analysis, based on a principal components analysis, let identify relationships between variables. The study also collected qualitative results of the opinions of higher education teachers to incorporate personal aspects. Factors relating to teaching context are those that have a higher influence in faculty satisfaction. On the other hand, student previous academic preparation has a negative effect on it. Four factors were identified through a dimensional reduction of variables: teaching coordination and operation, teaching conditions, teaching experience and teacher gender. This paper would remark this point and suggest some improving needs for a first year teachers and those who have responsibilities on it. Results show how teachers' motivation and involvement decline slightly throughout the academic year. [ABSTRACT FROM AUTHOR]

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