1. MEDICIÓN DE LA SATISFACCIÓN ESTUDIANTIL UNIVERSITARIA: UN ESTUDIO DE CASO EN UNA INSTITUCIÓN MEXICANA.
- Author
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Candelas Zamorano, Carlos Orestes, Gurruchaga Rodríguez, María Eloisa, Mejías Acosta, Agustín, and Flores Ávila, Luis Carlos
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CUSTOMER satisfaction research , *HIGHER education , *MATRICES (Mathematics) , *VARIMAX rotation , *STATISTICS , *TRUTHFULNESS & falsehood - Abstract
The aim of the research is to measure student satisfaction in Mexican Higher Education Institution using an instrument customer satisfaction at the university level
. It is an exploratory study by a review of the literature about the topic. Through sampling non- probabilistic was recollected 163 data in the engineer industrial career, from which, with a preview demonstration of the adequate sample (Matrix correlation determinant=1.01E-10 and the KMO was of 0.909), was performed an analysis factor. Using a Varimax rotation, six dimensions were identifying which were called: Academic aspects, administrative aspects, complementary aspects, academic offer, environment and empathy, which explain a 67.57% of total variance. The statistical tests performed (Significant at the 5%), the fiability analysis (Cronbach Alpha>0.70), evidence the validity and fiability of the SEU instrument. [ABSTRACT FROM AUTHOR] - Published
- 2013
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