Search

Copyright of Retos, Revista de Ciencias Administrativas y Económicas is the property of Universidad Politecnica Salesiana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article is a product of the research project Best practices for configuration management of hardware and software in Colombian companies" that is sponsored by University of Medellín and ORBITEL. Information Technology Library Infraestructure, ITIL, is a set of key tools for using information technology based on organizational processes and the business philosophy that allows organizations to project in standardization and organization of models already implemented of management of an information technology area. Based on a framework of best practices, ITIL focuses in what is related to delivery and service support. This article first focuses on delivery and service support; then, it proposes some guidelines for implementing software Configuration management and a model of data base expressed through a diagram classes. [ABSTRACT FROM AUTHOR]