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Introduction-- An increasingly accelerated world brings constant changes in customer requirements and high market demands. Therefore, companies today need to worry about their current situation and be at the forefront of markets by constantly updating their processes. Currently, being competitive is more complex, as market demands behave dynamically, demanding a lower cost, decrease in responsiveness time while ensuring the quality of your products and services. Objective-- The objective of the research is to identify the critical factors that affect the logistics chain of container reception and dispatch processes at a Shipping Company. Methodology-- The methodology applied were the operational and monitoring tools of Lean Manufacturing. The techniques applied for data collection consisted of observation and surveying through field visits. Results-- Results expose that within the critical factors include absences, mechanical failures due to non-preventive maintenance, hours lost due to preventive or corrective maintenance, lack of material for repairments, non-compliance of suppliers in inputs among other factors that directly affect the company's capacity; identifying the maintenance stage of containers as the one with the bottleneck that hinders the company's goals. [ABSTRACT FROM AUTHOR]

Copyright of 3C TIC is the property of Area de Innovacion y Desarrollo, SL and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Criterio Libre is the property of Revista Criterio Libre and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Pasos: Revista de Turismo y Patrimonio Cultural is the property of Universidad de La Laguna, Instituto Universitario de Ciencias Politicas y Sociales and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista de Gestão da Tecnologia e Sistemas de Informação / Journal of Information Systems & Technology Management is the property of Revista de Gestao da Tecnologia e Sistemas de Informacao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article explains the results of an empirical study carried out in 186 of the 566 tourist lodging businesses in Spain that are certified with the seal "Q for Tourist Quality." The objective of the study is to analyze the impact of perceived benefits for businesses derived from the implantation and later certification of a quality management system, on the level of implementing critical factors and the results obtained. Once an exhaustive theoretical review had been carried out, the methodology consisted of performing a cluster analysis that made it possible to contrast and verify the proposed hypothesis. Factorial analysis was applied as a prior step to determine the benefit structure in this sector and obtain the necessary factorial scores to apply the cluster analysis. Results show that benefits in this sector fall into three groups: internal benefits, external client benefits and external financial benefits. Finally, the study corroborated that the greater the benefit levels derived from implantation and certification are, the greater the implementation levels for critical factors and results obtained by the business will be. [ABSTRACT FROM AUTHOR]

Copyright of Estudios y Perspectivas en Turismo is the property of Centro de Investigaciones y Estudios Turisticos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)