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The COVID-19 pandemic has affected more than 200 countries and there are about 10 million registered cases worldwide. This health crisis is generated sudden changes throughout society, and containing the spread of infection required that citizens be confined in their homes. Consequently, governments designed hygiene measures and implemented immediate actions to safeguard the well-being of their population. The objective of this paper is to learn about the communication strategy used by the public health authorities in Mexico and in Spain in response to the COVID-19 health crisis, and thus to learn about the options for communication resources that can be used in a health emergency situation. The websites and official Twitter profiles of each organization are reviewed to determine what story they created and how they included the use of metaphors in their communication. The main finding is the need to build a message that generates an emotional connection with the audience, giving the necessary prominence to the citizen and taking into consideration the cultural context in which it is acted upon. [ABSTRACT FROM AUTHOR]

The paper, which is part of a parallel study between Mexico and Spain, analyzes the environmental information requests that are made by users in the Spanish public sector bodies. Furthermore, a webcrawler, which was designed for this purpose, analyzes many parameters of the information displayed on the website of 30 environmental public bodies such as the number of documents, providers, types of environmental information, document formats ... Results highlight the use of metatags instead of metadata and descriptor analysis shows a lack of relationship between the requests and the descriptors which are used to identify such information on the Web. [ABSTRACT FROM AUTHOR]