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The present work aims to identify relevant factors influencing the adoption of business teleworking by collecting the perceptions and attitudes of company managers and supervisors within the context of the COVID-19 pandemic, caused by the Sars-CoV-2 virus. A quantitative study is performed by applying a questionnaire to a sample of 317 employees working in companies from the Maule Region, Chile. A database is built and analyzed in two phases: 1) a descriptive phase for demographic data and 2) an inferential and modeling phase to synthesize employees' perceptions and to determine possible causalities between variables. The results show eight factors. It is concluded that remote work is perceived as a contribution to the company, that the interviewees have a positive attitude towards remote work, and that technological variables enhance business continuity. [ABSTRACT FROM AUTHOR]

The objective of the work is to develop a multivariate model that allows analyzing the influence of design thinking on the satisfaction of the users of municipal family health centers (CESFAM), in the city of La Serena, Chile. A relational model was constructed by applying a survey to 361 workers. The analysis of the model used methods of structural equations, based on partial least squares. It was determined that the attitude of the managers, the organizational participation and the formal processes of innovation, explain directly and positively the design thinking in a 64.1%. The efficiency and effectiveness of the processes, and the influence of design thinking in them, manage to explain user satisfaction by 69.7%. In conclusion, the CESFAM should focus on installing the methodology of design thinking, through managers that promote organizational participation, also integrating its users and focusing on the formalization of innovative processes. [ABSTRACT FROM AUTHOR]