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This paper analyzes the profile required by a chief risk officer (CRO) in large companies in Colombia, based on knowledge of the traits, skills, aptitudes and knowledge that are necessary to achieve adequate performance, so that it contributes the achievement of objectives. The study is carried out under a qualitative methodology of descriptive scope. Semi-structured interviews were conducted with risk managers of large Colombian companies in different sectors, and experts. In the results found it can be evidenced the importance to the chief risk officer and as well as to develop their profile both in technical aspects and in the soft skills they require. This is due to the fact that from their performance they add value to the company with their expertise and provide a prospective vision on the risk situations to which they may be exposed. This paper contributes to the knowledge about CRO that requires further academic research. [ABSTRACT FROM AUTHOR]

Consumer law has been evolving at an accelerating pace, with a certain hermeneutic task, not entirely consistent, due to the need to comply with the basic principle of consumer protection. Although the consolidated legal solution leads us to declare the relative nullity of the multi-currency clauses, this research paper aims to reflect on whether the teleological and hermeneutic interpretation to reach the current solution is consistent with our legal order. Therefore, we will expose how the legal grounds of classic contractual law are being undermined, specifically: the doctrine of nullity and the principles of conservation of legal business and contractual integration. [ABSTRACT FROM AUTHOR]

This paper aims to bring light on the question of what are the components of the operations strategy that can support service control and customer orientation, to gradually achieve high standards in service delivery, in line with changes in the market, and within the corporate value chain. For this, an exploratory investigation was carried out, using the inductive method through Exploratory Factor Analysis with the Promax oblique rotation model. The exploratory type inquiries were made to 43 companies through convenience sampling in the Valle del Cauca region. Mainly, companies of the services sector, of some consolidation in the market, and that would facilitate the application of a face-to-face and quality survey to the management personnel, were selected. As a result, the foundations are left for a conceptual model that contributes to the control of the Operations Strategy, so that it is possible to conceive the value for the client, from an operations strategy based on the service quality attributes and is based on the underlying factors found in the explored model, such as: service control, customer-oriented facility management, information systems and associated technologies. As a perspective, there is a need for Confirmatory Factor Analysis, with a larger sample size for service organizations with experience in the market. [ABSTRACT FROM AUTHOR]

The central issue addressed by this paper is the determination of the attributes that companies in Antioquia demand from their managerial level officers. It derives from an empirical study whose objective was to recognize the opinion of top executives concerning the expectations companies have about the qualities of a good administrative officer. The research method used was qualitative, descriptive and exploratory in nature. The information was generated through a review of literature and in-depth interviews with top organization executives. The value-generating attributes that employers seek in their managers were determined; among them, humanistic formation was considered the most important one; technical knowledge is considered a rather hygienic factor. The results of the study lend themselves to be used as criteria for the analysis of business programs management, both at the undergraduate and MBA levels, when it comes to curricula reviews, teaching and learning methods and faculty development, all of which may contribute to achieve and/or further the competitive advantages of the institutions offering the programs and their graduates. [ABSTRACT FROM AUTHOR]

This paper answers the question how to evaluate the maturity of Knowledge Management (KM) in thirty-one organizations of the Departments of Antioquia and Caldas, articulating the functionalist and interpretive positions. This multivariate cluster analysis technique and a methodology that provides an algorithm that makes semi-quantitative qualitative variables from a Likert scale questionnaire applied to a fourteen variables used. The results allow us to obtain the final ranking of firms in both regions by interpretable clusters according to certain traits, - organizational and people, technological and interpretative Knowledge Management processes -that influence the concept of maturity KM. One of the main findings is the whole instrument, which is designed to position itself as an easily understandable self-assessment instrument. And later, it will be put online, to allow comparisons with world class companies. [ABSTRACT FROM AUTHOR]

The paper comparatively analyzes syndromes Not-Invented-Here (NIH) and Not-Shared-Here (NSH) and their relationship with innovation performance (DI) and innovation capacities (CI) in business services and trade. In a cluster analysis methodology identified two groups of companies with similar characteristics: Innovative and Upset; an analysis of variance (ANOVA) was also performed to establish meaningful differences in means. As for results, the groups differed in the DI, NIH, NSH variables and only in the CI, construct customer orientation; although, the most important finding indicates that differences in NSH are more significant than in NIH, probably because of the lag in the development of IC Technology Focus. [ABSTRACT FROM AUTHOR]

This paper aims to characterize the management skills that leaders count with, and how these contribute to exercise their duties and the impact on management. The type of study used was the exploratory - descriptive one. To carry out this work, it was designed an instrument of 18 questions and was applied to 786 leaders of mid-sized businesses in the Pacific, Caribbean and Andean regions, that allowed to identify the characteristics of leaders, their ways of conduct and behavior among others; it can be concluded generally that leaders have clear what this concept means, they have a relational leadership profile, they use in a greater proportion oral communication, they behave as reagents leaders, very busy and with high stress. [ABSTRACT FROM AUTHOR]