1. [Evaluation of the telematic consultation in endocrine surgery during confinement due to COVID-19].
- Author
-
Febrero B, Balaguer A, López-Picazo JJ, Vidal-Abarca I, and Rodríguez JM
- Subjects
- Humans, Pandemics, Telephone, COVID-19 epidemiology, Remote Consultation
- Abstract
Background: The coronavirus disease pandemic of 2019 (COVID-19) made necessary to remodel the hospital's clinical consultations., Objective: To evaluate the telematic consultation in endocrine surgery, as well as to select the group of patients susceptible to perform a telematic consultation in the future according to this assessment., Methods: The study population were patients who had a clinical consultation by telephone. The evaluation was made with the Net Promoter Score (NPS)., Statistical Analysis: SPSS v.28, X
2 test and a multivariate analysis., Results: 55 patients were analyzed. The NPS was +16, 24 promoters (43.6%) and 15 detractors (27.2%). There were differences between those whose main reason for consultation was malignant pathology (OR 4.5; p = 0.033). The NPS between malignant vs. non-malignant pathology was -13 vs. +38 (p > 0.001). The evaluation of the telematic consultations for the future was: telephone (83% very well), video call (58%), videoconference (19%)., Conclusions: The evaluation of the telephone consultation has been good, finding a better assessment among patients with non-malignant pathology. Its future implementation could be necessary, being the telephone the preferred way., (Copyright © 2022 FECA. Publicado por Elsevier España, S.L.U. All rights reserved.)- Published
- 2022
- Full Text
- View/download PDF