1. [Greeting modalities preferred by patients in pediatric ambulatory setting].
- Author
-
Eymann A, Ortolani M, Moro G, Otero P, Catsicaris C, and Wahren C
- Subjects
- Adult, Child, Child, Preschool, Cross-Sectional Studies, Female, Humans, Male, Ambulatory Care, Communication, Patient Preference, Physician-Patient Relations
- Abstract
Introduction: The greeting is the first form of verbal and nonverbal communication and is a valuable tool to support the physician-patient relationship., Objective: Assess parents and children preferences on how they want pediatricians greet and address them., Material and Methods: Cross-sectional study. The population was persons accompanying patients (parents or guardians) between 1 month and 19 years old and patients older than 5 years old. A survey questionnaire was completed after the medical visit., Results: A total of 419 surveys from patients' companions and 249 from pediatric patients were analyzed; 68% of the companions preferred the doctor addressed them by the first name, 67% liked to be greeted with a kiss on the cheek and 90% liked to be treated informally. Preferring to be greeted with a kiss on the cheek was associated in multivariate analysis with the companion was the mother, age younger than 39 years and longer time in knowing the pediatrician; 60% of the patients preferred to be addressed by their first name., Conclusions: In the outpatient setting patients companions and patients themselves prefer to be addressed by their name informally and be greeted with a kiss on the cheek.
- Published
- 2011
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