1. Integration of QFD method into value management
- Author
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Kraševec, Rok, Leber, Marjan, and Pisnik, Aleksandra
- Subjects
zahteve kupcev ,target groups ,ciljne skupine ,segmentacija trga ,market segmentation ,hiša kakovosti ,house of quality ,razvoj funkcij kakovosti ,metoda FAST ,value management ,vrednostni management ,customer demands ,quality function deployment ,FAST method ,udc:005.6:330.13(043.2) - Abstract
Z vsakim izdelkom ali s storitvijo, ki jo razvijemo, želimo doseči največjo vrednost izdelka v očeh kupca, s čimer ga prepričamo v nakup. Metoda QFD inženirjem omogoča predstavitev zahtev kupcev v obliki tehničnih karakteristik. Z metodo QFD dobimo vodilo skozi proces vrednostnega managementa in tako so zahteve kupcev prisotne od začetka procesa razvoja. V diplomskem delu sem izdelal hišo kakovosti s pomočjo diagrama FAST za lažjo predstavo o integraciji obeh procesov. Po opredeljenih funkcijah izdelka s pomočjo diagrama FAST preverimo ujemanje funkcij z zahtevami kupcev in njihovo pomembnost v hiši kakovosti. With every product or service, we develop, we are striving to achieve the highest possible value perceived by customer, with which we can convince him to buy our product. QFD method allows engineers to see customer demands in the form of technical requirements. QFD method serves us as a guide through value management process, so the customer demands are present from the beginning of development process. I have prepared house of quality with help of value management techniques such as FAST diagram to clearly outline the intersection of both processes. After we complete function analysis with FAST diagram, we check the importance of those functions with customer demands in house of quality.
- Published
- 2014