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Izobraževanje na visokošolski ravni je danes ključna gonilna sila inovativne družbe. Znanje diplomantov je v prvi vrsti odvisno od kakovosti izvedbe pedagoškega procesa, ta pa je odvisna od več dejavnikov – eden od njih je gotovo mnenje oz. zadovoljstvo študentov. Problem se pojavi, ker je povratna informacija študentov upoštevana minimalno ali pa sploh ni in prepozno ali sploh ne vpliva na stanje. Izziv je mogoče rešiti na eni strani z ažurnim in transparentnim, po drugi strani pa z anonimnim, a poštenim zbiranjem povratnih informacij o kakovosti izvedbe pedagoškega procesa. Diplomsko delo se zato osredotoča na iskanje učinkovitega sistema podajanja povratnih informacij o izvedenem pedagoškem procesu ali njegovih izvajalcih s strani študentov. Z razvito rešitvijo smo fakulteti omogočili, da lahko dobi več ažurnih povratnih informacij s strani študentov, tako da študenti ocenjujejo vsako predavanje oziroma vaje posebej. To smo dosegli z razvojem mobilne aplikacije, ki smo jo razvili upoštevajoč potrebe študentov, ki smo jih ugotovili prek ankete, izvedene s pogovornim robotom. Z anketo smo ugotovili pomanjkljivosti trenutnega sistema ter možne izboljšave v aplikaciji. Ugotovili smo, da je mobilna aplikacija zaželena, pri čemer je najbolj zaželena frekvenca podajanja povratne informacije o kakovosti izvedbe pedagoške aktivnosti mesečno oziroma redkeje. Prednost izdelane aplikacije je predvsem anonimnost ocenjevanja, ki je zagotovljena, saj ni potrebna prijava v sistem. Prispevek diplomskega dela je predvsem praktičen, tj. mobilna aplikacija. Z njo Fakulteta za upravo od študentov prejme več povratnih informacij, kar ob predpostavki, da se te povratne informacije upoštevajo, vpliva na kakovostnejše izvajanje študijskega procesa. Today, higher education is a key driving force of an innovative society, and knowledge of graduates depends primarily on the quality of the pedagogical process. The quality of the pedagogical process depends on several factors, one of which is without doubt the satisfaction of students. The problem arises because students' feedback is barely, if even, taken into consideration, as well as too late or simply does not affect the situation. The challenge can be resolved with up-to-date, transparent, anonymous and fair feedback on the quality of the educational process. The diploma work therefore focuses on finding an effective feedback system about pedagogical process or its providers by students. With the developed solution, we have achieved that the faculty can receive more up-to-date feedback from students in such a way that students evaluate each lecture or exercise separately. We achieved this through the development of a mobile application, which was developed according to the needs of students, which were found through a survey that we performed with a talk bot. The survey found out the weaknesses of the current system and possible improvements for the application. We have found that the mobile application is desirable and that the most desirable frequency of providing feedback on the quality of the performance of pedagogical activity is monthly or less frequently. The advantage of the designed application is above all the anonymity of the evaluation, which is ensured because it is not necessary to register in the system. The contribution of the thesis is primarily practical - mobile application. With it, the Faculty of Administration receives more feedback from students, which, assuming that feedback is taken into account, affects the quality of the implementation of the study process.

Magistrsko delo preučuje vpliv Web 2.0 tehnologije na procese v politiki. Sprva definiramo in ovrednotimo Web 2.0 tehnologijo, nato se posvetimo uporabi družbenih omrežij v procesih politične kampanje. Izsledki temeljijo na raziskavah ameriških preliminarnih predsedniških volitev 2008, kasneje tudi ameriških predsedniških volitev ter splošnih angleških volitev 2010. Pri uporabi Web 2.0 orodij v kampanji dokazujemo pozitivni vpliv, še posebej blogosfere, na javno mnenje in posledično na rezultat volitev. V magistrskem delu raziskujemo vpliv družbenih omrežij pri menjavi političnega sistema in oblasti na primerih Arabske pomladi. Tu se izkažejo Web 2.0 orodja kot učinkovit motor družbenih sprememb, saj omogočajo neposredno komunikacijo in razpravo med zagovorniki demokratičnih sistemov in ustvarjajo okolje, ki omogoča spremembo ter mobilizira aktiviste. Zaznati je možno organizacijo strategije protestov v Egiptu in Tuniziji preko družbenih omrežij. Lotimo se tudi preučevanja elektronske participacije v Evropski uniji. Predvsem zaradi že tako naraščajočega demokratičnega deficita morajo oblasti olajšati nekatere demokratične postopke kot je možnost predlaganja nove ali dopolnjevanja stare zakonodaje. Evropska unija že leta namenja zajetna sredstva in napor v razvoj elektronske participacije. Dodana vrednost magistrskega dela je prototip moderne Web 2.0 politične stranke, ki jo imenujemo ”Stranka 2.0”. V ta sklop spadajo priporočila slovenskim političnim strankam pri vključevanju v Web 2.0 procese ter moderniziranju komunikacije s podporniki in skeptiki. V nalogi poleg preučevanja novih zunanjih komunikacijskih možnosti ugotavljamo in predlagamo mnoge izboljšave v notranji komunikaciji običajne politične stranke, ki prinašajo večjo angažiranost, hitrejši pretok idej, neredundančnost informacij in druge prednosti. This master’s thesis addresses the study of the impact that Web 2.0 technologies have on processes in politics. Firstly we define and evaluate Web 2.0 technology, and then we focus on the use of social networks in political campaigns. Political campaign study is based on the U.S. presidential preliminary elections and presidential campaign in 2008 as well as the 2010 U.K. general elections. Thesis also proves the positive impact that social media, especially blogosphere has on public opinion and consequently on the results of elections. In this thesis we also explore the influence of social networks in changing the political systems and governments in the Arab spring. Web 2.0 technologies prove to be effective engine of social change because they enable effective communication and debate between proponents of democratic systems and create an environment that allows the change and mobilizes activists. We also observe the organising of protests in Egypt and Tunisia through social networks. Finally we tackle the study of electronic participation in the European Union. Due to the already growing democratic deficit, governments have to facilitate certain democratic procedures such as proposing new or updating the old legislation. The European Union has invested hefty resources and energy in the development of e-participation. The added value of this thesis is a prototype of the modern Web 2.0 political party. This chapter also includes recommendations to the Slovenian political parties on how to best integrate Web 2.0 and modernize communication with supporters and sceptics. In addition to studying the new external communication options we identify and also suggest a number of improvements in the internal communication of the political party. Those improvements can be greater engagement, faster flow of ideas, non-redundant information and other advantages.