Search

The organization of service production attributed to airports activity is analyzed. The importance and the actuality of information interaction problem solution between productive processes as a problem of organization of modern production are shown.Possibilities and features of information interaction system construction in form of multilevel hierarchical structure have been shown. The airport is considered as an enterprise aimed at service production where it is necessary to analyze much information in a limited timeframe. The production schedule often changes under the influence of many factors. This leads to the increase of the role of computerization and informatization of production processes what predetermines automation of production, creation of information environment and organization of information interaction needed for realization of production processes. The integrated organization form is proposed because it is oriented to the integration of different processes into a universal production system and it allows to conduct the coordination of local goals of particular processes in the context of the global purpose aimed at the improvement of the effectiveness of the airport activity. The main conditions needed for organization of information interaction between production processes and technological operations are considered, and the list of the following problems is determined. The attention is paid to the necessity of compatibility of structure and organization of interaction system in the conditions of the airline and the necessity of being its reflection in the information space of the airline. The usefulness of the intergrated organization form of information interaction based on information exchange between processes and service customers according to the network structure is explained. Multilevel character of this structure confirms its advantage over other items, however it also has a series of features presented in this work.

The article presents the analysis results of the production processes aimed at service production. The main features of service production are described and the terms of service production are formulated. It has been demonstrated, that airports can be considered as a service production enterprise. The specific features of the production peculiar to airports are noted. The production process at the airport is associated with the need to fulfill certain processes in real time, the presenceof random factors affecting the process (weather conditions, schedule changes, etc.), special safety requirements, which lead to increase of the role of production informatization.

The article considers the airport as amultifunctional formation of infrastructure, designed to provide many types of services to both individuals and legal entities.For the successful implementation ofbusiness activities related to the provision of airport services, requires specific resources, including human resources,and the established mechanism interaction between internal infrastructure units. In order to be able to detailed analysis ofthe phenomenon of airport infrastructureare highlighted its levels depending on thesubject of airport services.