Submitted by Nadir Basilio (nadirsb@uninove.br) on 2020-07-09T22:03:21Z No. of bitstreams: 1 Marcela Freitas de Souza Masini.pdf: 1738945 bytes, checksum: 5281bf81280dcba2df6b0a387187cc35 (MD5) Made available in DSpace on 2020-07-09T22:03:21Z (GMT). No. of bitstreams: 1 Marcela Freitas de Souza Masini.pdf: 1738945 bytes, checksum: 5281bf81280dcba2df6b0a387187cc35 (MD5) Previous issue date: 2020-03-10 This research sought to study the influence of teams on the performance of five complex projects. It is a field research, exploratory and descriptive, with a qualitative approach, through the study of multiple cases in different segments (aluminum and stainless steel, automation, automotive, chemical and metro transport). As a support for the theoretical basis, a systematic literature review was carried out. The sources of data collection used were: semi structured interview, analysis of documents and records in archives. The interviews were conducted with eight respondents from complex projects that met the pre-defined profile. The questionnaire has two parts, which made it possible to highlight the aspects of the teams studied, the complexity scenario of each project and their respective performance. The data obtained were treated with the aid of the Atlas ti. software, to carry out the co-occurrence analysis, network analysis and, finally, cross analysis of the cases. The main objective was to analyze how teams influence the complex projects performance. The results obtained indicate that the complex projects performance are influenced by the teams??? characteristics, through literal replication, which revealed similar results between the cases studied. In addition, it was identified that the companies recognize the relevance of the teams and their influences on the complex projects performance, however the teams??? characteristics are scarcely managed by the companies. Most companies focus on developing technical skills, such as training and certifications. However, only a few companies mention investment in the development of behavioral aspects. Among all the characteristics addressed by the respondents, those that suggest the need for greater attention are: conflict, posture for change, proactivity, trust, teamwork, communication and resilience. The results also contribute to the discussion about the role of the teams in the projects performance, since most of the projects object of this study keep the focus mainly on the metrics of term, cost and scope (triple restriction), suggesting the need to include new aspects related to team members to improve the complex projects performance. Esta pesquisa procurou estudar a influ??ncia das equipes no desempenho de cinco projetos complexos. ?? uma pesquisa de campo, explorat??ria e descritiva, com abordagem qualitativa, por meio de um estudo de casos m??ltiplos em segmentos distintos (alum??nio e a??o inox, automa????o, automotivo, qu??mico e transporte metrovi??rio). Como suporte para o embasamento te??rico, foi realizada uma revis??o sistem??tica da literatura. As fontes de coletas de dados utilizadas, foram: entrevista semiestruturada, an??lise de documentos e registros em arquivos. As entrevistas foram realizadas com oito respondentes dos projetos complexos que atendiam ao perfil predefinido. O question??rio possui duas partes, que permitiram evidenciar os aspectos das equipes estudadas, o cen??rio de complexidade de cada projeto e seu respectivo desempenho. Os dados obtidos foram tratados com aux??lio do software Atlas ti., para a realiza????o da an??lise de coocorr??ncia, an??lise em rede e por fim, an??lise cruzada dos casos. O objetivo principal foi analisar como as equipes influenciam o desempenho de projetos complexos. Os resultados obtidos indicam que o desempenho dos projetos complexos s??o influenciados pelas caracter??sticas das equipes, por meio da replica????o literal, que revelou resultados similares entre os casos estudados. Al??m disso, foi identificado que as empresas reconhecem a relev??ncia das equipes e suas influ??ncias no desempenho dos projetos complexos, entretanto as caracter??sticas das equipes s??o escassamente gerenciadas pelas empresas. A maior parte das empresas mant??m o foco no desenvolvimento de habilidades t??cnicas, como treinamentos e certifica????es. Entretanto, somente algumas empresas mencionam o investimento em desenvolvimento de aspectos comportamentais. Dentre todas as caracter??sticas abordadas pelos respondentes, as que sugerem a necessidade de maior aten????o, s??o: conflito, postura pr?? mudan??as, proatividade, confian??a, trabalho em equipe, comunica????o e resili??ncia. Os resultados tamb??m contribuem com a discuss??o sobre o papel das equipes no desempenho dos projetos, pois a maioria dos projetos objetos deste estudo mant??m o foco principalmente nas m??tricas de prazo, custo e escopo (tr??plice restri????o), sugerindo a necessidade de inclus??o de novos aspectos relacionados aos membros das equipes para aprimorar o desempenho dos projetos complexos.