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Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista da Micro e Pequena Empresa is the property of Faculdade Campo Limpo Paulista and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Business & Projects / Revista de Gestão e Projetos is the property of Revista de Gestao e Projetos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Inovação, Projetos e Tecnologia is the property of Revista Inovacao, Projetos e Tecnologia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Like many professionals, the secretary has accompanied economic development of the labor market over the centuries, surviving at different ages. With the advancement of technological resources, the way of to work has changed, allowing optimization of processes, more efficient communication and adaptation to new trends. Organizations have started to look for total quality, which led them to undertake a process of continuous improvement. Thereafter, the role of secretary has been redefined, giving it more autonomy in carrying out their tasks and more effective participation. Given this context it is possible to associate the secretary's workstation with a service provider and as a service provider, she must offer services with quality excellence. This paper will demonstrate that the 5S Program is a tool facilitating the process of providing quality service on a day-to-day of the secretary. [ABSTRACT FROM AUTHOR]

Among the factors that influence the performance of mechanical components, stand the material and surface conditions. During the machining process, the surface generated can be altered, which have influence on the properties of the material. Due to the variety of machining processes, it is necessary to evaluate the different processes in order to select the most appropriate for each manufacturing operation. Thus, the goal of this work was to evaluate the influence of different processes in the integrity of the generated surface using two conventional processes: drilling and milling, and one unconventional: electrical discharge machining (EDM). In drilling and milling tests were used carbide tools, and in EDM was used a copper electrode. The machined material was ABNT 1045 steel. The results showed bigger changes in the surface generated by the EDM process than those caused by the conventional processes. [ABSTRACT FROM AUTHOR]