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As destinations are striving to become more competitive and attract visitors and tourists, the performance of its enterprises, including hotels is essential. Despite the significance of research in this area, to date, there are no studies that analyze the accommodation industry of a given destination from a broad perspective, since most of the investigations focus on a specific area of the organization and its relationship with the hotel’s performance. Therefore, the research aims to provide a comprehensive view of the accommodation industry in Istanbul. Moreover, the study will also attempt to establish a standard data collection instrument that can be used in the future as a benchmarking tool. The research will be carried out on a number of complementary perspectives that include management practices, financial performance measures, operational indicators, employee profile and attitudes, customer profile and satisfaction, environmental practices and use and investment in technology. Furthermore, the study attempts to determine the most important factors that affect the performance of the hotels and to explore the relationship between the different variables included.

El rendimiento de las empresas en los destinos turísticos gana importancia con el esfuerzo que realizan estos lugares por volverse más competitivos y atraer visitantes y turistas. A pesarde la necesidad de investigaciones en esta área, hasta la fecha no se ha llevado a cabo ningún trabajo que analice la industria hotelera en un destino desde una perspectiva amplia, ya que la mayoría de los estudios se centran en un área específi ca de la organización y su relación con el rendimiento del hotel. Por lo tanto, este estudio tiene como objetivo ofrecer una visión completa de la industria hotelera en Estambul. Por otra parte, la investigación también tratará de establecer un instrumento de recogida de datos estándar que se pueda utilizar en el futuro como herramienta de evaluación comparativa. La investigación se llevará a cabo desde diferentes perspectivas que incluyen prácticas de gestión, medidas de rendimiento fi nanciero, indicadores operacionales, perfi l y actitudes de los empleados, perfi l y satisfacción de los clientes, prácticas medio-ambientales y uso e inversión en tecnología.Además el estudio trata de deter-minar los factores más importantes que afectan al rendimiento de los hoteles y explorar la relación entre las diferentes variables incluidas.

As destinations are striving to become more competitive and attract visitors and tourists, the performance of its enterprises, including hotels is essential. Despite the significance of research in this area, to date, there are no studies that analyze the accommodation industry of a given desti- nation from a broad perspective, since most of the investigations focus on a specific area of the or- ganization and its relationship with the hotel’s performance. Therefore, the research aims to provide a comprehensive view of the accommodation industry in Istanbul. Moreover, the study will also at- tempt to establish a standard data collection instrument that can be used in the future as a benchmar- king tool. The research will be carried out on a number of complementary perspectives that include management practices, financial performance measures, operational indicators, employee profile and attitudes, customer profile and satisfaction, environmental practices and use and investment in technology. Furthermore, the study attempts to determine the most important factors that affect the performance of the hotels and to explore the relationship between the different variables included.

As destinations are striving to become more competitive and attract visitors and tourists, the performance of its enterprises, including hotels is essential. Despite the significance of research in this area, to date, there are no studies that analyze the accommodation industry of a given desti- nation from a broad perspective, since most of the investigations focus on a specific area of the or- ganization and its relationship with the hotel’s performance. Therefore, the research aims to provide a comprehensive view of the accommodation industry in Istanbul. Moreover, the study will also at- tempt to establish a standard data collection instrument that can be used in the future as a benchmar- king tool. The research will be carried out on a number of complementary perspectives that include management practices, financial performance measures, operational indicators, employee profile and attitudes, customer profile and satisfaction, environmental practices and use and investment in technology. Furthermore, the study attempts to determine the most important factors that affect the performance of the hotels and to explore the relationship between the different variables included.

This book forms part of a series pro- duced on the ‘environment and society’ which particularly emphasizes interactions between the environment and tourism. This second edition includes two new chap- ters: one on climate change and natural disasters; and the other on the relationship between tourism and poverty. Also, it re- flects the changes in the relationship be- tween tourism, society and poverty. The complexity in the relationships between environment and tourism is investigated through a holistic approach and multidis- ciplinary perspective. Cultural, political, economic and social aspects are considered as environmental components, as well as pure physical environmental aspects, whe- reas sustainability is regarded as an integral component of tourism policy. The book consists of nine chapters explaining complex interactions between tourism and the environment.