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E-commerce is growing over the years, to keep up with this progress it is necessary to use ERP to integrate information from organizations. However, difficulties in relation to the implementation have been drawing the attention of researches. In this sense, the aim of the research is to analyze the implementation of ERP in an e-commerce located in the region of Presidente Prudente/SP. The research is characterized as qualitative, exploratory and used a case study, for data collection, 3 interviews were carried out with employees in the financial area of all levels and, based on the results, a content analysis of the interviews with help of Atlas software. The research findings show difficulties regarding the people involved in the implementation process, mainly related to training, seen by employees as an important step. Employees highlighted the difficulty of planning the implementation time and the new layout. They emphasize that the ERP serves in a positive way, offering reliable and easy-to-use information and, above all, coherent data. Consequently, managers highlight the importance of this information for more assertive decision making. It is concluded the importance of information systems in organizations, whether strategic, tactical or operational. [ABSTRACT FROM AUTHOR]