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The crisis caused by the pandemic of Covid-19 in Brazil affected private and state organizations, generating relevant impacts on employability and economic and social sustainability. Even in a pandemic situation, organizations providing services considered essential remained open, and many of them had no viable alternatives to replace presential work. The study presented here investigated the impacts that the coronavirus crisis generated in the human dimensions within these organizations, specifically in relation to emotions and emotional ambivalence. Through a basic qualitative study and with the help of the content analysis method, it was evidenced that even though ambivalence exists in the daily context of pharmaceutical workers, characterized as an essential service during the pandemic, there were times when negative feelings were more prevalent than positive ones. However, the negative emotions were balanced by the existence of positive perceptions about the management of the organization, highlighting the importance of empathy between leaders and subordinates and the effective adoption of safety measures recommended by the competent agencies. The study reveals a section of this pandemic context, its emotional effect on the population and the consequent reflexes on organizations, a small sample of the revealing potential that future research can offer to academics and managers in this field. [ABSTRACT FROM AUTHOR]

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Copyright of Revista Organizações em Contexto is the property of Revista Organizacoes em Contexto and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)