18 results on '"CRITICAL success factor"'
Search Results
2. Fatores Críticos de Sucesso em Gestão de Projetos Orientados a Mudanças de Processos.
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Idogawa, Juliano and Santino Bizarrias, Flávio
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CRITICAL success factor , *BUSINESS process management , *WEB databases , *ORGANIZATIONAL aims & objectives , *SCIENCE databases - Abstract
Despite the growing academic and practical interest in organizational processes (Business Process Management, BPM), the literature is still scarce on the factors that precede process management change in projects. This study aims to identify which critical success factors in projects whose, product or outcome is changes in organizational processes. A systematic literature review was conducted in the Scopus and Web of Science databases, using journal articles between 1994 and 2019. The research protocol was validated by two project management experts. The research presents a list of 13 critical success factors in BPM projects. The study also identified that organizational strategy alignment, top management support, project management approach, and process change management can play a relevant role in project success. As a complementary result, the type of project that usually causes changes in organizational processes is highlighted. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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3. IDENTIFICAÇÃO E ANÁLISE DE VARIÁVEIS DE DESEMPENHO E SUCESSO QUE MAIS INFLUENCIAM NO GERENCIAMENTO DE PROJETOS NAS FUNDAÇÕES DE APOIO.
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Souza Pereira, Geordy, Novaski, Olívio, da Silva, Dirceu, and Rabêlo Neto, Alexandre
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PROJECT management ,RESEARCH ,ADMINISTRATIVE assistants ,CRITICAL success factor ,STRUCTURAL equation modeling ,DATA analysis ,PROJECT managers - Abstract
Copyright of Journal of Business & Projects / Revista de Gestão e Projetos is the property of Revista de Gestao e Projetos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2022
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4. FATORES CRÍTICOS PARA A CAPACIDADE DE EXPANSÃO INTERNACIONAL DE MICRO E PEQUENAS EMPRESAS BRASILEIRAS: UM ESTUDO DE CASOS MÚLTIPLOS.
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Mechlin Prado, Ana Raquel, Gomes de Azevedo, Ingrid, and Bianco Ferro, Laura
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CRITICAL success factor ,INTERNATIONAL markets ,PRODUCT quality ,CROSS-cultural differences ,EXPORT marketing - Abstract
Copyright of Journal of Management Analysis / Revista Gestão em Análise is the property of Revista Gestao em Analise and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2022
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5. Sistemas de informações contábeis: proposição de um modelo de avaliação dos fatores críticos de sucesso.
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Adriano Antonelli, Ricardo, Bernardes Voese, Simone, Ditzel Santos, Gilson, and Rufatto da Silva, Marivânia
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DELPHI method ,CRITICAL success factor ,INFORMATION storage & retrieval systems - Abstract
Copyright of Cuadernos de Contabilidad is the property of Pontificia Universidad Javeriana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2021
- Full Text
- View/download PDF
6. FATORES CRÍTICOS DE SUCESSO DO ECOSSISTEMA DE INOVAÇÃO: UMA META-SÍNTESE SOBRE A PARTICIPAÇÃO DE UNIVERSIDADES.
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Pereira Librelato, Tatiane and Pacheco Lacerda, Daniel
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CRITICAL success factor ,LITERARY theory ,SCIENTIFIC community - Abstract
Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2021
- Full Text
- View/download PDF
7. SUCESSO EM PROJETOS PÚBLICOS: UMA ANÁLISE BIBLIOMÉTRICA.
- Author
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Guimarães Rios, Danlllo, de Nadae, Jeniffer, Rossi Buzzetto, Rafael, and Teixeira Uchôa Freitas, Simone de Lara
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PROJECT management ,CRITICAL success factor ,INDUSTRIAL efficiency ,ORGANIZATIONAL performance ,BIBLIOMETRICS - Abstract
Copyright of Journal of Business & Projects / Revista de Gestão e Projetos is the property of Revista de Gestao e Projetos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2020
- Full Text
- View/download PDF
8. FATORES CRÍTICOS DE SUCESSO DA REDE DE INCUBAÇÃO DE EMPREENDIMENTOS DO IFES.
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Paulo do Carmo, João and da Cruz Rangel, Rodolpho
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CRITICAL success factor , *BUSINESS incubators , *TEAMS in the workplace , *GOVERNMENT aid , *BUSINESS networks - Abstract
This paper entitled "Critical Success Factors of the Incubation Network of Enterprises of the Ifes." has as main objective of this study was to identify the critical success factors of the entrepreneurship incubation network of the Federal Institute of Espírito Santo. So it was done a single case study was conducted in the Ifes incubator, using documentary analysis and the semi-structured interview. The relevance of this study is found in the application of theoretical elements and in the scientific investigation of Entrepreneurs incubators as environments specialized in supporting projects that are in the early stages of development of your product or prototype. Critical Success Factors are the skills acquired by a manager or his or her work team, who will lead the organization to success. The main results found in this study were, critical success factors are the determining variables to keep incubators competitive, improving their organizational processes and ensuring their survival. Among the identified factors are: financial support and government support of the state of Espírito Santo, institutional support of Ifes, technical and technological support, management of incubator processes and monitoring of incubated companies. The main theoretical and methodological implications of this study indicate that promoting the management of innovative environments requires conditions for application this critical factors and reconciling new management tools. This research is expected to contribute to the opening of other studies, in addition to being an instrument of theoretical and methodological basis so that business incubators can offer better returns with a positive impact on society. [ABSTRACT FROM AUTHOR]
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- 2020
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9. Fatores críticos de sucesso percebidos por estudantes na adoção de disciplinas semipresenciais em cursos presenciais: um estudo de caso.
- Author
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Piontkewicz, Regiane, Ribeiro Guimarães, André José, Duarte Freitas, Maria do Carmo, and Mendes Junior, Ricardo
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CRITICAL success factor , *BLENDED learning , *HIGHER education , *STUDENT attitudes , *ACTIVE learning , *MOBILE learning - Abstract
Blended learning has been a short term trend and its wide range of applications has aroused the interest of researchers. Therefore, this research aims to identify which are the critical success factors for adoption of blended learning subjects in traditional classroom courses, from the students' perspective at a private Brazilian university. The investigation took place in a private Higher Education Institution, in south Brazil, through the application of questionnaires to 331 students taking courses in the blendend learning modality. The analysis was performed in a qualitative way, through content analysis, and quantitative way, with the comparison of categorical variables through calculations of the statistics of the relationship between them. The results point to the following critical success factors: first, teachers' digital competence must be developed, as they need to be well prepared to help in the development of students' digital competence. From this, other factors become decisive, such as technology, which must have a friendly interface, be easy to navigate, promote interaction and collaborative construction of knowledge. In addition, the disciplines must be structured with the application of active learning methodologies and with the adoption of a variety of activities that have, mainly, visual stimulus. All the factors raised are interdependent and need continuous improvement. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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10. PROPOSTA DE MODELO BALANCED SCORECARD PARA PARQUES TECNOLÓGICOS.
- Author
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de Almeida Ribeiro, Juliane, Ferreira de Faria, Adriana, and Alves de Freitas, Kenyth
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BALANCED scorecard ,RESEARCH parks ,PERFORMANCE management ,TECHNOLOGY transfer ,CRITICAL success factor - Abstract
Copyright of Revista de Administração FACES Journal is the property of Revista de Administracao FACES Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2019
- Full Text
- View/download PDF
11. Gestão da Ead: Fatores Críticos de Sucesso na Visão dos Professores Tutores e Coordenadores.
- Author
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Feitosa Alves, Paulo Roberto, Moraes Zouain, Deborah, Faria Duarte, André Luís, and Valadão de Souza, Luiz Alexandre
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CRITICAL success factor , *HIGHER education , *HIGHER education administration , *BUSINESS success , *PRIVATE schools - Abstract
The research has the main objective of identifying the Critical Success Factors (CSF) through the view of tutors and coordinators of distance courses in the management of private Higher Education Institutions (HEI), in order to reflect on the factors which influence the success of the business. The growth in the offer of distance courses has stimulated competition. Because of this, one should not only think about educating students, but also about good business management. The research sought to answer the following question: "What are the critical success factors in the management of distance education (DE) in private HEI under the vision of tutors and coordinators?" To search for answers to this question we opted for a quantitative approach, using as a subject of research the teachers and coordinators in the DE of two private HEIs located in Rio de Janeiro, in order to identify the CSF in the management of DE under their eyes and experiences in the teaching-learning process and management. The relevance of this article is to outline the main CSF in the management of the DE, not so that it is a business standard, but a possible marker for the other institutions that operate in the DE business. As a result, the following CSF were identified: The size of HEIs; teacher tutors; pedagogical model; face-to-face tutors; and supporting infrastructure - physical facilities (rooms, computer lab, auditorium, library, others). [ABSTRACT FROM AUTHOR]
- Published
- 2019
- Full Text
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12. FATORES CRÍTICOS DE SUCESSO NA IMPLEMENTAÇÃO DE SISTEMAS DE INFORMAÇÃO A PARTIR DA PERCEPÇÃO DE USUÁRIOS: UMA EXPERIÊNCIA NO SETOR PÚBLICO.
- Author
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FONSECA, P. G., SOUZA, D. M. O. R., SANTOS, E. M., and MIRANDA, M. A. S.
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CRITICAL success factor , *INFORMATION storage & retrieval systems , *DECISION support systems , *SENSORY perception , *FEDERAL government - Abstract
The objective of the article is to identify the perception of users of the Decision Support System (DSS), used by the Federal University of Brazil (UNIVASF), about the management of the Critical Success Factors (CSF) in the implementation of the Information System. The research, descriptive and quantitative, had data collected through a structured questionnaire, applied to Decision Support System users of the Federal University. The results reveal that organizational factors were perceived as those that received more adequate management, when compared to technological CSFs, while compliance with legislation was the factor that obtained the highest positive perception index. It should also be noted that preventive corrective initiatives adopted by managers were not sufficient, leading to this factor being the one with the least positive perception of adequate management. In addition, the career can affect to a certain extent the level of perception Management of the process of implementation of the information system. [ABSTRACT FROM AUTHOR]
- Published
- 2019
- Full Text
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13. ANÁLISE DE FATORES CRÍTICOS DE SUCESSO NA IMPLANTAÇÃO DE UM SISTEMA APS.
- Author
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Tonieto Biavatti, Lucas, Cortimiglia, Marcelo, and Henrique Leso, Bernardo
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CRITICAL success factor , *ENTERPRISE resource planning , *EMPLOYMENT interviewing , *LITERATURE reviews , *INFORMATION technology , *CHANGE management - Abstract
Information technology (IT) took on an increasingly important role for organizations. In manufacturing companies, APS (Advanced Planning and Schedulling) systems are an example of this process. In this context, the study of critical success factors (CSF) appears as an alternative to ensure that these implementations will occur as expected. However, the systematic study of CSF in APS implementations is not widespread in literature. This article seeks to identify the CSF in an APS implementation project at a large manufacturing company. It was done through a literature review based in ERP (Enterprise Resource Planning) and APS implementations and a set of interviews with firm employees that participated in the project. As a result, CSF applicable to this case were identified, analyzed and prioritized. Factors derived from the ERP literature stood out in this analysis, which indicates the existence of a set of common CSF to systems implementations in general. The highlighted CSF are Change management process, Communication and user involvement, Data accuracy, Training, Project team, Objectives and constraints analysis. [ABSTRACT FROM AUTHOR]
- Published
- 2019
14. Proposed model of analysis of the perception of the relative importance of Critical Success Factors (CSF) in the civil construction industry (CCI) using Artificial Neural Networks (ANNs): application in the academic universe
- Author
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Mauro Luiz Erpen, Clóvis Neumann, Maria Cristina Bueno Coelho, and André Luiz Aquere de Cerqueira e Souza
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Construction management ,Gerenciamento de projetos ,Index (economics) ,Artificial neural network ,Operations research ,Computer science ,business.industry ,Industrial engineering. Management engineering ,T55.4-60.8 ,Industrial and Manufacturing Engineering ,Civil construction ,Test (assessment) ,Project management ,Critical Success Factors ,Critical success factor ,Key (cryptography) ,Relevance (information retrieval) ,Fatores Críticos de Sucesso ,Business and International Management ,business ,Construção civil ,Artificial Neural Networks ,Redes Neurais Artificiais - Abstract
Critical Success Factors (CSF) identify key areas for a company to succeed. This study creates a model to analyze CSF in civil construction project management, using Artificial Neural Networks (ANNs). For that, a literature review was performed to identify CSF emphasizing project management. Once the CSF were identified, a questionnaire was sent to educational institutions to evaluate the effect of each factor. Response analysis was made by the Relative Importance Index, using ANN coupled with the resilient propagation algorithm to evaluate the CSF. A total of 37,822 articles were found in 2,328 journals. Of 874 e-mails sent, 191 were answered. The respondents were distributed in 26 Brazilian states, with 70% of them being professors/researchers, 26% coordinators, 2% Rector, and 1% Director/Manager. Weights were determined using the Garson algorithm. The most critical factor in project management was ‘Unrealistic inspection and test methods in the contract’. Artificial Neural Networks produce subsidies to know the relevance of the input variables adopted and constitute an effective means for modeling nonlinear variables. Resumo: Os Fatores Críticos de Sucesso (FCS) identificam o conjunto de áreas chave que se mostram essenciais para a empresa alcance êxito em sua missão. O objetivo do presente artigo é criar um modelo para analisar os FCS que afetam o gerenciamento de projetos na indústria da construção civil (ICC), utilizando Redes Neurais Artificiais (RNAs). Para tal, parte-se de uma revisão de literatura sobre identificaçao de FCS com enfase no gerenciamento de projetos, abrangendo 37.822 artigos em 2.328 revistas. Após a identificação dos FCS, busca-se a avaliação de professores e pesquisadores voltados à ICC, sobre efeito de cada fator, utilizando-se um questionário encaminhado às instituições de ensino superior com cursos de Engenharia Civil e Arquitetura. De 874 e-mails enviados, onde 191 respondidos distribuídos em 26 estados, onde 70% ocupa o cargo de professor/pesquisador, 26% coordenadores, 2% Reitor e 1% de Direção/Gerência. A análise das resposta é feita pelo Índice de Importância Relativa, utilizando-se a RNA para avaliar os FCS com o uso do algoritmo Resilient propagation. Os pesos são determinados com uso do algoritmo de Garson. Os fatores: Inspeção irrealista e os métodos de ensaio propostos no contrato mostram-se os mais crítico no gerenciamento de projetos segundo as respostas ao questionário. As RNAs produzem subsídios para se conhecer a relevância das variáveis de entrada adotadas e constituem um meio preciso para modelagem de variáveis não lineares.
- Published
- 2021
15. Caso WebBusiness: Vender ou não Vender, eis a Questão.
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Avrichir, Ilan, De Almeida, Victor Manoel Cunha, and Andreassi, Tales
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ELECTRONIC commerce , *ENTREPRENEURSHIP , *DECISION making , *BUSINESS students , *PERFORMANCE , *INDUSTRIAL management , *CRITICAL success factor - Abstract
The WebBusiness case, based on real facts, confronts students with the need to make a critical decision in the life of a small entrepreneur who is enjoying a successful venture: to sell or not to sell his business. The main character of the case, Moris Litvak, developed and operates an online platform that allows hotels to receive reservations over the web. To argue consistently for or against selling, the student has to evaluate the business situation, the entrepreneur's competences and those of his team and the quality of the buying offer received. In doing so, he or she practices critical skills for the management of a new business. To allow for a well reasoned argument, the case offers extensive information about the entrepreneur life's trajectory, the organization's development and existing structure, its market, products, competitors and alliances, and also the present and projected financial results and details of the offer received. The data provided makes it possible for the student to calculate the value of the firm, based on the projected five years of results and to compare this value with the one being offered for it. The case also has data to support a discussion concerning the plausibility of the results projected by the entrepreneur and of other subjective aspects involved in the decision. [ABSTRACT FROM AUTHOR]
- Published
- 2011
- Full Text
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16. O que torna a gestão da demanda na cadeia de suprimentos possível? Um estudo multicaso dos fatores críticos de sucesso
- Author
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Daniela de Castro Melo and Rosane Lúcia Chicarelli Alcântara
- Subjects
Demand management ,Engineering ,Effective demand ,lcsh:T55.4-60.8 ,Industrial engineering. Management engineering ,Supply chain ,T55.4-60.8 ,Fatores críticos de sucesso ,Industrial and Manufacturing Engineering ,0502 economics and business ,Critical success factor ,lcsh:Industrial engineering. Management engineering ,Operations management ,Business and International Management ,Supply chain management ,Critical success factors ,business.industry ,Information sharing ,Business administration ,05 social sciences ,Information technology ,Gestão da cadeia de suprimentos ,Shared resource ,Gestão da demanda ,050211 marketing ,Performance indicator ,business ,050203 business & management - Abstract
Resumo O objetivo deste artigo é identificar e analisar os fatores críticos de sucesso para a melhoria do desempenho do processo de gestão da demanda na cadeia de suprimentos. A pesquisa foi realizada por meio de múltiplos casos. Utilizou-se o software NVivo10 como apoio à análise de conteúdo dos dados. Foram realizadas 40 entrevistas com executivos de 27 empresas distribuídas em atacadistas, manufaturas e varejistas do setor de mercearia básica. A pesquisa possibilitou identificar os seguintes fatores críticos: gestão colaborativa (compartilhamento de informações, planejamento e execução de ações conjuntas, compartilhamento de recursos e conhecimento, indicadores de desempenho), envolvimento da alta gerência, segmentação de clientes e fornecedores, tecnologia da informação e nível de adesão à gestão da demanda. Os resultados da pesquisa podem auxiliar no sucesso da implementação do processo de gestão da demanda na cadeia de suprimentos, pois consolidam uma lista de fatores para que os profissionais possam concentrar seus esforços e desenvolver estratégias apropriadas para a melhor gestão da demanda. Abstract The objective of this study is to identify and analyze the critical success factors for improvement of demand management performance in the supply chain. This research adopted the multiple-case design, and the NVivo10 software was used to support content analysis. Forty interviews were conducted with senior executives of 27 companies including wholesalers, manufacturers, and retailers within the grocery sector. The following critical factors were identified: collaborative management (information sharing, planning and execution of joint actions, knowledge and resource sharing, and performance indicators), top management involvement, customer and supplier segmentation, information technology, and demand management adherence level. The results obtained can contribute to successful implementation of demand management process in the supply chain by providing a list of consolidated factors that can help professionals develop powerful strategies for effective demand management.
- Published
- 2016
17. Identification and prioritization of critical success factors in a digital factory implementation
- Author
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Maurício César Delamaro, Valério Antonio Pamplona Salomon, Paulo Cesar De Carli, and Universidade Estadual Paulista (Unesp)
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Critical success factors ,Engineering ,Knowledge management ,business.industry ,AHP ,Delphi method ,Analytic hierarchy process ,Fábrica digital ,Fatores críticos de sucesso ,Industrial and Manufacturing Engineering ,Project manager ,Digital factory ,Identification (information) ,Product lifecycle ,New product development ,Critical success factor ,Método Delphi ,business ,Enterprise resource planning - Abstract
Fábrica digital é um conceito que melhora a colaboração entre os processos de desenvolvimento do produto. Apesar dos benefícios trazidos por esse conceito, falhas podem ocorrer na sua implantação. Este artigo tem por objetivo apresentar os fatores críticos de sucesso na implantação de um projeto de fábrica digital em uma empresa brasileira. Esses fatores foram identificados por meio de uma pesquisa exploratória em implantações de sistemas como o Enterprise Resource Planning e Product Lifecycle Management, entre outros. Depois disso, os fatores foram priorizados, utilizando-se os métodos Delphi e Analytic Hierarchy Process, por profissionais de empresas que implantam projetos de fábrica digital, no Brasil e exterior. Foram identificados nove fatores, sendo os cinco de maior prioridade: apoio e comprometimento contínuo da alta gerência; abrangente reengenharia do negócio; parceiros com conhecimento e experiência; participação e comprometimento do usuário; e adequado papel do líder do projeto. A Digital Factory is a concept which improves the collaboration among product development processes. Despite the benefits brought by this concept, failures may occur in its implementation. This paper aims to present the Critical Success Factors in the implementation of a Digital Factory project in a Brazilian company. These factors were identified by an exploratory survey on the implementation of Enterprise Resource Planning and Product Lifecycle Management among other systems. Following this identification, the factors were prioritized using the Delphi Method and the Analytic Hierarchy Process; this evaluation was carried out by professionals from enterprises which implement Digital Factory projects, in Brazil and abroad. Nine factors were identified. The five main priorities were: Continuous Support and Commitment from Top Management; Comprehensive Business Reengineering; Skilled and Experienced Partners; Participation and Commitment , of Users; and Appropriate Role of the Project Manager.
- Published
- 2010
18. Six sigma: critical success factors for its implementation
- Author
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Antonio Cesar Amaru Maximiano and Samir Trad
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lcsh:Management. Industrial management ,Quality management ,fatores críticos de sucesso ,critical success factors ,lcsh:Accounting. Bookkeeping ,organizational performance ,Critical success factor ,Market place ,business.industry ,Business administration ,operational efficiency ,Six Sigma ,six sigma ,desempenho organizacional ,General Medicine ,lcsh:HF5601-5689 ,Continuous training ,eficiência operacional ,lcsh:HD28-70 ,Project completion ,The Internet ,Seis Sigma ,Psychology ,business - Abstract
Este artigo descreve uma investigação dos fatores críticos de sucesso para a implantação do programa Seis Sigma em empresas que atuam no ambiente empresarial brasileiro. Além disso, este estudo teve por objetivo secundário investigar relações entre fatores como os seguintes: a percepção de sucesso alcançado pelas empresas que implantaram o Seis Sigma; tamanho e nacionalidade das empresas; tempo de implantação do Seis Sigma e de treinamento continuado; nível de comunicação entre os profissionais; regime de dedicação de tempo dos Black Belts; taxa de conclusão de projetos, sua duração e economia gerada. Os dados foram coletados por meio de questionário postado na Internet e distribuído por correio eletrônico e em fóruns de discussão que envolveram profissionais do Seis Sigma. O desenvolvimento do questionário abrangeu pesquisa bibliográfica e entrevistas com profissionais experientes em Seis Sigma. Os resultados indicaram oito fatores considerados críticos para o sucesso na implantação do Seis Sigma: (a) Liderança, (b) Projetos, (c) Treinamento, (d) Comunicação e Revisão, (e) Processo Gerencial, (f) Perfil dos Black Belts, (g) Equipe de Projetos e (h) Iniciativas Prévias de Qualidade. This article describes an investigation of critical success factors to implement Six Sigma in organizations operating in the Brazilian market place. Besides that, a secondary objective was to investigate the relationship between aspects like success perception among those companies which implemented Six Sigma, company size, company nationality, time of Six Sigma of implementation, continuous training, communication level between professionals, full-time and part-time Black Belts, project completion, project duration and project savings. Data were collected through an Internet questionnaire, distributed by email and sent to discussion groups involving Six Sigma professionals. Questionnaire development included a literature review and interviews with experienced Six Sigma professionals. The results indicated eight critical success factors for Six Sigma implementation: (a) Leadership, (b) Projects, (c) Training, (d) Communication and Review, (e) Managerial Process, (f) Black Belts Profile, (g) Project Teams and (h) Previous Quality Initiatives.
- Published
- 2009
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