1. PROTOCOLO DE MANCHESTER E POPULAÇÃO USUÁRIA NA CLASSIFICAÇÃO DE RISCO: VISÃO DO ENFERMEIRO.
- Author
-
Alves Roncalli, Aline, de Oliveira, Danielle Nogueira, Melo Silva, Izabella Cristina, Figueiredo Brito, Robson, and da Fonseca Viegas, Selma Maria
- Subjects
- *
COMMUNICATION , *HOSPITAL emergency services , *INTERVIEWING , *CASE studies , *MEDICAL quality control , *MEDICAL protocols , *NURSES' attitudes , *NURSING , *RISK assessment , *SAFETY , *EMPLOYEES' workload - Abstract
Objective: to understand the nurse's view on the use of the Manchester protocol and on the user population in the risk assessment of an Emergency Care Unit (ECU). Method: qualitative case study based on Comprehensive Sociology of Daily Life; open interviews were carried out with 12 nurses who perform the risk assessment. Results: there was a reversal of flow of users between the basic network and urgency/emergency services resulting in overcrowding in the ECU and work overload due to lack of information and effective communication in the Health System (publicprivate) to make users aware of the real function of the urgency/emergency service. We also identified flaws in the management of the ECU. Conclusion: despite the challenges to perform risk assessment as a welcoming and equanimous strategy to meet the demand, the nurses believed that the Manchester protocol has brought safety to the practice and quality to the care provided. [ABSTRACT FROM AUTHOR]
- Published
- 2017
- Full Text
- View/download PDF