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Objective: To describe the development of the nursing process in the psychic and emotional dimensions of patients in a general hospital. Methods: Exploratory and qualitative research with the participation of nine nurses from a hospital in Curitiba, Paraná, Brazil, in 2018. Data were collected through semi-structured interviews and submitted to Content Analysis. The phases of the Nursing Process described in Resolution 358/2009 of the Federal Nursing Council were used as an analytical matrix. Results: The participants described the observation, perception, active search in medical records, communication as strategies for collecting nursing data; demonstrated difficulties in using nursing diagnoses, planning and implementing specific care in the psychosocial dimension. Collaborative care with the multiprofessional team was emphasized. They stated that some nursing evaluations were impaired due to the reduced time spent by patients in the services. Conclusion: The development of the nursing process with a focus on the psychological and emotional dimensions in a general hospital is a challenge for nursing. Health institutions should invest in permanent education to train the nursing staff for quality care. [ABSTRACT FROM AUTHOR]

Objective: to understand the nurse's view on the use of the Manchester protocol and on the user population in the risk assessment of an Emergency Care Unit (ECU). Method: qualitative case study based on Comprehensive Sociology of Daily Life; open interviews were carried out with 12 nurses who perform the risk assessment. Results: there was a reversal of flow of users between the basic network and urgency/emergency services resulting in overcrowding in the ECU and work overload due to lack of information and effective communication in the Health System (publicprivate) to make users aware of the real function of the urgency/emergency service. We also identified flaws in the management of the ECU. Conclusion: despite the challenges to perform risk assessment as a welcoming and equanimous strategy to meet the demand, the nurses believed that the Manchester protocol has brought safety to the practice and quality to the care provided. [ABSTRACT FROM AUTHOR]