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Despite the growing academic and practical interest in organizational processes (Business Process Management, BPM), the literature is still scarce on the factors that precede process management change in projects. This study aims to identify which critical success factors in projects whose, product or outcome is changes in organizational processes. A systematic literature review was conducted in the Scopus and Web of Science databases, using journal articles between 1994 and 2019. The research protocol was validated by two project management experts. The research presents a list of 13 critical success factors in BPM projects. The study also identified that organizational strategy alignment, top management support, project management approach, and process change management can play a relevant role in project success. As a complementary result, the type of project that usually causes changes in organizational processes is highlighted. [ABSTRACT FROM AUTHOR]

Considering that only knowledge can create sustainable competitive advantages so that organizations can deal with contemporary challenges, and that these advantages can only be enjoyed through organizational memory, this study carried out a bibliographical survey on knowledge management, knowledge management implementation models, critical success factors of knowledge management and organizational memory. The searches, from 2008 to 2021, were carried out in the Base de Dados de Periódicos em Ciência da Informação and in the Scientific Electronic Library Online. A total of 435 records were retrieved which, after eliminating inconsistencies and duplications, resulted in 243 valid records. Through this survey, it was possible to verify the situational analysis of the studies involving the subjects studied, as well as the relationship between them, in the last 14 years, which, as a result, has made it possible to affirm that these subjects are in evidence, but that the relationship between them needs to be further explored. It is believed that conducting studies such as this can contribute to the consolidation of knowledge management, organizational memory, and Information Science, in addition to collaborating to have more successful cases of knowledge management in organizations. [ABSTRACT FROM AUTHOR]

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Copyright of Journal of Management Analysis / Revista Gestão em Análise is the property of Revista Gestao em Analise and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)