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Reliability of production systems in enterprises is increasingly dependent on the availability of ICT systems that supervise them. The research presented in this paper focuses on the improvement of the availability of ICT systems by identifying possibilities of further automation of their maintenance processes. After preliminary research, it has been concluded that the possibility of further automation by using artificial intelligence methods to support decision making regarding the improvement of ICT systems is worth considering. The main aim of the paper was to carry out research into the possibilities of using and implementing artificial intelligence to support decision making regarding the improvement of ICT systems.

Creating an IT strategy needs to adapt its content to the existing standards and the principles of the contemporary market. A good practice is the use of developed solutions and recommendations that are used for a long time in IT companies that are potential suppliers of IT solutions. Work will focus on the use of the popular assumptions of ITIL. Inclusion of these approaches will affect the transparency of the objectives of the strategy by increasing the efficiency of its implementation. [ABSTRACT FROM AUTHOR]