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Background and Aim: The patient is the main customer for hospital services. Patient satisfaction can reflect if the services are performed correctly. The aim of this study was to determine the relationship between the degree of client tribute plan and inpatients and outpatients satisfaction in Shiraz hospitals. Materials and Methods: This descriptive-analytic and cross sectional study was done among 211 inpatients and 1,175 outpatients in 8 Shiraz hospitals. The instruments for data collection were two client tribute plan and patient satisfaction questionnaires. Data collected by interviews and observation. Data were entered into SPSS. Descriptive statistics and Pearson correlation test were used for data analysis. Results: Forty five point four percent of patients and 44.1 percent of outpatients assessed the hospital service satisfaction as weak. The mean score of inpatient and outpatient satisfaction was 60.53±8.9 and 54.22±12.6 respectively. There were significant relationship between type of admission and satisfaction (p=0.001). Mean score of client tribute plan was 182.44±11.8 that placed in the appropriate level. There were no significant relationships between client tribute plan and inpatients and outpatients satisfaction (p=0.143). Conclusion: Although client tribute plans perform properly, patient satisfaction is low. In this regard, it is recommended that review client tribute plan clients in healthcare systems and adopt its contents with the needs of patients.

Objective(s): To determine satisfaction level of out patients in teaching hospitals clinics in Shiraz city. This was a cross- sectional study that carried out on 1175 outpatients in teaching hospitals in Shiraz in 2009.Methods: The data were collected by using questionnaire by interviewing patients. The questionnaire had 17 questions in 4 scopes including satisfaction of therapeutic services, non therapeutic services, and quality of offered services and length of wait time, facilities and physical environment. Statistical analysis was performed by using SPSS software in 5% probability level.Results: The general amount of satisfaction of services was reported low by 45.4% of patients, medium by 16.9% of patients and good by 37.6% of outpatients. The average of patients' satisfaction in Dastgheib hospital significantly was higher than other hospitals. The olds significantly were more satisfied with services. Women significantly were more satisfied than men.Conclusion: By increasing the level of education the amount of satisfaction decreased significantly. High percent of patients who are dissatisfied with outpatient services can be caused patients' weak cooperation, quitting the process of treatment, wasting of resources and damaging hospital fame. So it is necessary to be emphasized on increasing the level of outpatients' satisfaction by hospital managers.