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Learning from the present polycrisis exacerbated by the global pandemic and applying these lessons to the issue of climate change could bring long-term benefits. This contribution offers a novel point of view on the active role of urban services (re-defined as adaptation services) in supporting human systems’ adaptation to climate change. Furthermore, it discusses the implications of cross-level and cross-scale interactions in the management of adaptation services’ systems. The convergence of information collected from different sources (data triangulation) by means of literature review, in-deep analysis of policy documents and a continuous dialogue with key stakeholders shall ensure the consistency of the point of view proposed. [ABSTRACT FROM AUTHOR]