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The paper illustrates the results of a survey conducted in the period January-February 2023 involving the users of the Turin Public Libraries, an urban system currently affected by a significant strategic rethinking process. Through the analysis of the answers to questionnaire provided by 3,926 people, it was possible to bring to light the complexity and the multidimensionality of the act of reading and to gather interesting information on three central issues: the process that leads readers to choose the book; the libraries' role in fostering and enriching the reading experience; the complementarity between book and other form of access to narrative world, both outside and within libraries. These cognitive elements can help both to improve the collection development policies and to favor the meeting between readers and collections, also through their integrated and transmedial organization within an enriched physical and virtual bibliographic space, which stimulates and enhances the reading experience. [ABSTRACT FROM AUTHOR]