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This research was conducted to outline the opportunities and challenges of resolving fintech business disputes through the Alternative Dispute Resolution Institute (LAPS) in Indonesia. The research method used in this research is a legal reasearch approach and qualitative approach that is to review primary and secondary data sources related to regulations on business dispute resolution in Indonesia. The results show that fintech plays a role in encouraging the economic development of the community, especially as an alternative to financing. LAPS serves as a solution to dispute resolution of business people in Indonesia this institution was chosen because it is more effective and efficient, the verdict is final and binding that is contrary to litigation lines that seem time-consuming and expensive costs. LAPS opportunities are very large for the rise of digital-based businesses and payments that still leave many legal problems while LAPS khsusus fintech is not yet available where LAPS provides services that are in line with digital business; the settlement is a win-win solution, which is in accordance with the character of the business world, which is obliged to manage risks, including reputational risk, operational risk and legal risk. While the challenges faced by LAPS in fintech include: Dualism alternative fintech dispute resolution can be through LAPS and can also through the Consumer Dispute Resolution Agency (BPSK); Limited Legal Infrastructure The number of fintech transactions that continue to increase in line with the potential for disputes that will occur; Availability of Mediators and Arbitrators of LAPS Financial Services Sector.

Jasa keuangan merupakan salah satu sektor yang banyak berperan dalam pembangunan ekonomi suatu negara. Otoritas Jasa Keuangan Indonesia sebagai lembaga independen pengatur dan pengawas di sektor jasa keuangan memiliki salah satu tugas penting untuk memberikan perlindungan terhadap konsumen di sektor jasa keuangan, salah satunya dengan mengatur prosedur penanganan pengaduan serta penyelesaian sengketa konsumen secara sederhana, cepat, dan biaya terjangkau. Sebagai tindak lanjutnya, OJK menerbitkan POJK Nomor 1/POJK.07/2014 tentang Lembaga Alternatif Penyelesaian Sengketa di Sektor Jasa Keuangan. Artikel ini dimaksudkan untuk menggambarkan bagaimana konsep alternatif penyelesaian sengketa sebagaimana diatur di dalam POJK No. 1/2014 dikaitkan dengan sistem penyelesaian sengketa perdata yang ada. Lebih lanjut lagi, akan diuraikan pula Lembaga Alternatif Penyelesaian Sengketa yang telah ditetapkan OJK untuk melaksanakan tugas dan peranannya dalam penyelesaian sengketa dibidangnya masing-masing serta tantangan yang dihadapi dalam mewujudkan perlindungan terhadap konsumen sektor jasa keuangan. Abstract Financial service is one of the essential sectors in economic development of a country. Indonesian Financial Services Authority (OJK) is an independent institution which regulates and supervises the financial services sector and has its important role in providing consumer protection in financial services sector, i.e. by regulating the procedure of consumer complaint and dispute settlement in simple, prompt, and affordable manners. Following up such role, OJK issued Regulation 1/POJK.07/2014 regarding Alternative Dispute Resolution Institution in Financial Services Sector. This article is intended to describe the concept of alternative dispute resolution as stipulated in Regulation of OJK No. 1/2014 in connection with the existing private dispute settlement system. Furthermore, this article also describes the institutions of alternative dispute resolution assigned by OJK to conduct their duty and role in dispute settlement for each respective sectors and its challenge to provide consumer protection in financial services sector.