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Purpose: This research aims to find solutions to the causes of problems in terms of quality experienced and produce business process SOP for Kaconk flasher services. Design/methodology/approach: The draft SOP comes from operating standards that have been agreed upon through FGD and is revised based on the results of the known improvement plan, so that the draft SOP is more perfect before being frozen into a written SOP. Validation of the draft SOP document was carried out by giving questionnaires to customers with a sample size of 13 respondents, namely kaconk flasher customers who visited one week after the implementation of the draft SOP to be tested. Findings: The results of this research show that: Designing SOPs for the kaconk flasher business process, a number of SOPs can be formed which are grouped into several stages, including KF-SOP-01 regarding customer reception services, KF-SOP-02 regarding gadget repair, KF-SOP-03 regarding unit storage in the warehouse , and KF-SOP-04 regarding unit pick-up services. Research limitations/implications: The limitations in this research are the basis for recommendations for future researchers to further develop improvements to the SOP that has been formed from the problems experienced. The limitations of this research are only to find out the root of the problem and its repairs and form an SOP from the results of repairs that have been carried out at the kaconk flasher counter.. Practical implications: All SOPs were implemented successfully and were able to overcome the root of the problem at the Kaconk flasher service center. Originality/value: The research carried out by the researcher states that this research is the result of his work and is the first time at Konter Kaconk Flasher with the title of the research being researched, except for quotations from several summaries, all of which the researcher has explained the source. Paper type: Research paper

Purpose: Determine how financial measures affect stock prices using the Earnings Per Share mediation variable. Design/methodology/approach: Research methodologies using quantitative techniques. The study population consisted of consumer cyclical companies listed on the Indonesia Stock Exchange between 2020 and 2022. Deliberate selection methods were used in the selection of these firms. The study used Moderated Regression Analysis Test using SPSS software version 29. Findings: Earnings per share acts as a mediator between the stock price and the debt-to-equity ratio, however Earnigs Per Share cannot considerably alter the stock price or lessen the impacts of return on assets. Research limitations/implications: Small sample, short periods, companies neglect operational assets. Practical implications: The Effects of Stock Price and Earnings Per Share with a Moderate Debt to Equity Ratio. Originality/value: Empirical evidence indicates that profits per share mediate between the influence of debt policy and stock prices. Paper type: Research Paper

Purpose: This research aims to analyze the influence of Enviromental Score, Social Score and Governance Score on the Financial Performance in non Financial companies listed on the Indonesia Stock Exchange for the period 2019-2021 Design/methodology/approach: The sampling method used is purposive sampling method. Data analysis using SPSS 24.0 test tool by descriptive statistics, classic assumption test, multiple linear regression test and hypothesis test Findings: The results showed that Enviromental Score, Social Score and Governance Score not significant to financial performance which measured with stock performance there are PER (Price Earning Ratio) and DPR (Devidend Payout Ratio). These considerations are expected to have a good information about Enviromental Score, Social Score and Governance Score to investor that has no effect to stock performance for. Research limitations/implications: The limitation of this study is that there are many companies that have not fully implemented the ESG (Environmental, Social and Governance) report as a whole so that there is a lot of reduced data that has previously been selected as a research sample. Practical implications: can be used by company management policies in determining what strategy to use in increasing ESG (Environmental, Social and Governance) scores and financial performance. And indirectly, an increase in ESG (Environmental, Social and Governance) and financial performance scores can increase the attractiveness of potential investors and investors so that companies can grow more rapidly and survive with a better level of health. Originality/value: originality Paper type: Research paper

Purpose: This study investigates the influence of organizational culture, Organizational Citizenship Behavior (OCB), and Work Ethics on employee performance at PDAM Tirta Giri Nata Kota Cirebon. Design/Methodology/Approach: This study uses quantitative research methods. With questionnaire and observation data collection techniques. The sample used in this study was 158 respondents. The sampling technique was carried out by purposive sampling. With data analysis techniques using validity tests, reliability tests, classical assumption tests in the form of normality tests, multicollinearity tests, heteroskedasticity tests, determination tests, and hypothesis tests. The analysis method used is the Statistical Product and Service Solution (SPSS) Version 16.0 method. Findings: The findings show that organizational culture partially has no positive effect on employee performance, Organizational Citizenship Behavior (OCB) and Work Ethic partially have a positive and significant effect on employee performance. Simultaneously, the combined effect of organizational culture, OCB, and Work Ethic has a significant effect on the performance of PDAM Tirta Giri Nata Cirebon City employees with an influence of 36.3%. Research Limitations/Implications: One limitation of this study is the focus solely on employees of PDAM Tirta Giri Nata Kota Cirebon, which may limit the generalizability of the findings. Future research could explore other organizational contexts to enhance the generalizability of the results. Practical Implications: The findings suggest that fostering Organizational Citizenship Behavior (OCB) and nurturing a strong Work Ethics among employees can significantly enhance their performance in organizations such as PDAM Tirta Giri Nata Kota Cirebon. Originality/Value: This study contributes to the existing literature by examining the combined influence of organizational culture, OCB, and Work Ethics on employee performance, particularly in the context of a public utility company like PDAM Tirta Giri Nata Kota Cirebon. Paper Type: Research Paper Keyword: Organizational Culture, Organizational Citizenship Behavior (OCB), Work Ethics, Employee Performance, PDAM.

Design/methodology/approach: This type of research uses a quantitative approach and uses primary data. The population in the study was 110 employees of the Cirebon Regency Secretariat. The sampling technique in this research uses saturated samples, namely a sampling technique that uses all population members as samples—data collection through questionnaires. The analysis method used is the Statistical Product and Service Solution (SPSS) Version 25 method. Findings: The results of this study show that transformational leadership affects employee performance, intrinsic motivation affects employee performance, and work discipline affects employee performance. Research limitations and implications: This research focuses on the influence of transformational leadership, intrinsic motivation, and work discipline on employee performance. Practical implications: Based on the research results of the three variables, namely transformational leadership, intrinsic motivation, and work discipline, both directly and indirectly, it turns out that they simultaneously influence employee performance. Based on the research results, variable transformational leadership, intrinsic motivation, and work discipline have a joint (simultaneous) effect on employee performance at the Cirebon Regency Secretariat. Originality/value: This paper is original. Paper type: research paper Keywords: transformational leadership, intrinsic motivation, work discipline, employee performance.

Purpose: Throughout the last decade, academics and business people have become interested in research on environmentally friendly workplaces. As a result, new fields of study such as green human resource management (GHRM) are gaining interest. Greening the workplace means greening common corporate tasks such as human resource management, marketing, operations, and supply chain management. GHRM plays a strategic role in helping companies to implement and develop strategic initiatives, as well as achieve corporate sustainability. In particular, green human resource management (GHRM) practices are also critical for generating organizational pride and motivating employees. Employees will feel proud of their company because they believe that their company supports community development, improves public health, and protects the environment and natural resources. This paper aims to examine in sufficient detail the GHRM concept followed by its various benefits for the business world, both at the organizational and individual levels. Design/methodology/approach: This paper is an in-depth review of several literatures regarding GHRM. Findings: A large number of experts and researchers agree that GHRM has an important role in realizing sustainable organizations while contributing to environmental protection from local to global scales. Research limitations/implications: This paper is conceptual and general in nature. Further, more in-depth empirical research still needs to be carried out, using both quantitative and qualitative approaches. Practical implications: There needs to be collaboration between academics and practitioners in developing the GHRM concept into various practical environmental management and corporate social responsibility (CSR) that are more concrete and specific according to their respective business sectors and communities. Originality/value: This paper is very relevant to remind business people that they are facing increasingly serious ecological challenges and there is not much time left to overcome them. Paper type: Conceptual paper

For close to three decades, the entrepreneurial university has been growing at a slow pace in the developed countries but recently the developing countries have raised interest in adopting the concept. However, most universities in developing nations including in South Africa have largely relied on Eurocentric frameworks to guide them in adopting the entrepreneurial thrust into their strategic plans. This generic approach can be detrimental given the economic disparities, digital divide, and local needs between developed and developing universities. Therefore, drawing lessons from literature and case studies, the current paper seeks to contextualise the adoption of entrepreneurial universities in rural-based universities of South Africa. The paper seeks to demonstrate how a rural-based university can transform and embrace entrepreneurial drivers and components. A systematic review approach was followed to search and synthesise literature from Web of Science and Scopus databases. The bibliometrics program was utilised to statistically quantify scholarly material and the distribution of science on entrepreneurial knowledge while the Atlas ti 9 software platform was used to synthesise literature. Results showed that drivers of entrepreneurial universities are influenced by local socio-economic conditions and thus, rural-based universities need to conduct baseline studies that inform their implementation strategies. Suggested conceptual pathways to entrepreneurial transformation include curriculum rethink, inculcation of the entrepreneurial culture, enhancement of partnerships with local businesses and improvement of internationalisation

Purpose: Competition between companies in the insurance sector is very sharp. The consequences of this increasingly sharp competition will give rise to three possibilities facing a company, namely closing its business activities, continuing with the business activities it has carried out, or remaining superior and even growing. The aim of this research is to examine and explain the role of the influence of product quality and service quality on repurchase intentions through customer satisfaction as a mediator at PT Great Eastern General Insurance Household Insurance in Bali. Design/methodology/approach: The analysis technique used is Structural Equation Model (SEM) using an analysis tool in the form of SmartPLS 3.2.9 software Findings: The results of the analysis show that product quality and service quality on repurchase intentions through customer satisfaction have a positive and significant effect on repurchase intentions towards repurchasing householder insurance. Research limitations/implications: This research provides implications for companies as material for consideration and evaluation in increasing repurchase intentions. Because this can significantly influence customers' repurchase intentions with Great Eastern Insurance. Originality/value: This research is original Paper type: Research paper

Purpose: This research aims to explore the innovation and product development process of the Kewania board game, analyze its business model, and assess its product maturity. Method: The study employs the Design Thinking framework to identify the manufacturing process, conducts a Business Model Canvas (BMC) analysis for business model examination, and utilizes the KTH Innovation Readiness Level (IRL) method for evaluating product maturity. Result: The findings indicate that "Kewania" successfully integrates design thinking, creating board games that are not only entertaining but also possess educational value. The BMC analysis identifies crucial elements in the business model, while the KTH-IRL analysis provides a comprehensive overview of the company's innovation readiness. limitation: The limitations of this research include challenges in business management, specifically positioning "Kewania" in the valley of death. Practical implications: Conclusions and recommendations encompass strategies for enhanced education, pricing, and marketing; advanced development; community collaboration; periodic evaluation; optimized distribution; innovation management; cost efficiency; customer-centric focus; strengthened branding; improved IPRL; team training; and diversified funding sources. Originality: This study contributes to the field by examining the innovation and product development of a board game in the context of design thinking, BMC analysis, and KTH IRL evaluation. Paper type: research paper.

Purpose: This study aims to examine the direct effect and indirect effect between Dividend Policy, Profitability, and CSR on Firm Value. The sample in this study is a consumer non-cyclicals company listed on the Indonesia Stock Exchange from 2019 to 2021 which uses purposive sampling, namely companies that pay dividends. The sample obtained was 152 companies Design/methodology/approach : The analysis technique used is the regression analysis and path analysis Findings: The results of this study indicate that: (1) Dividend Policy not affect Firm Value , CSR and Profitability affect Firm Value, (2) CSR is able to mediate the effect of Dividend Policy on Firm Value, (3) CSR is unable to mediate the effect of Profitability on Firm Value. Future researchers are expected to use all companies listed on the Indonesian stock exchange so that it is easier to get the complete data information needed because it is more widespread not only focusing on one sector. Research limitations/implications: The implication of the results of this study is as a basis for company policy in assessing the performance of the company. Where when the company is consistent in distributing dividends, the company's value will be high, this is also supported by the profitability of the company. In addition, the CSR factor carried out by the company can certainly also increase the value of the company Where when the company is consistent in distributing dividends, the company's value will be high, this is also supported by the profitability of the company. In addition, the CSR factor carried out by the company can certainly also increase the value of the company. The more CSR that is done, the better the company's performance. Originality/value: This research is original Paper type: Research paper

Purpose: The aim of this research is to prepare digital marketing teaching materials and test the effectiveness of digital marketing learning to develop the ability to create content marketing videos. Methodology: The method used in the research is experimental and ex-post facto which is explanatory. The experimental method is used to test the effectiveness of digital marketing learning in experimental classes in management study programs. An ex-post facto method to test the effectiveness of digital marketing learning through assessing content marketing videos created by student working groups. Findings: The results of most students' video content marketing assessments are classified as very good. The content marketing video produced by the student working group is in accordance with the learning objectives. The application of digital marketing learning can grow students' ability to create content marketing videos. Implications: Applying digital marketing strategies and learning methods through project-based learning methods can improve students' abilities in creating content marketing videos. Practical implications: The ability to create marketing content videos can be applied through project-based digital marketing learning. Originality/value: The resulting product can be used as a reference for digital marketing learning to grow students' abilities in making content marketing videos, so that learning outcomes are obtained that are in line with the objectives of MBKM. Paper type: Research paper

Purpose: This research proposes to examine the role of organizational support ,wprk engagement between and MH02 technology in coal mining Design/methodology/approach: The quantitative research technique is referred to as the research method. The target of this research is PT. Pamapersada Nusantara, and the research sample, which consists of 279 respondents, refers to the structural equational modelling model Findings: The findings demonstrated that the respondents believed that each and every hypothesis had been confirmed. Research limitations/implications: This study only focused on analyzing the relationship between the role of organizational support and work engagement which is linked to the successful implementation of the MH02 driving monitoring system technology in coal mining. Other factors, such as performance expectancy, effort expectancy, social influence, facilitating conditions, are not explored in depth. It is important for future research to investigate these additional factors and their potential impact on job performance at Pamapersada Nusantara. Despite these limitations, this research contributes to the understanding of factors influencing work performance in the mining industry and provides insights for practitioners to develop effective interventions to improve work performance among employees. Practical implications: The managerial implications of this research are that companies can increase job satisfaction and work engagement, improve employee performance, achieve their goals, and gain competitive advantage. To support this, PAMA management facilitates the implementation of MH02 technology at the site BRCB (Berau coal site Binungan). This technology is really needed so that incidents and fatigue symptoms can be reduced and detected earlier, so that with reduced incidents the company's performance will increase.. Originality/value: This report originates from research conducted inside a single mining business Paper type: Research paper Keyword: Organizational support, Work engagement, Driving monitoring system, User satisfaction, Net benefit

Purpose: The implementation of regional government is based on the principle of regional autonomy. The implementation of local government is also marked by the change in the system from centralization to decentralization which is directed at accelerating the realization of the welfare of the Indonesian people. Therefore, each region is required to be more independent in managing and managing its government affairs, including in managing regional finances. One of the vital cycles in regional financial management is reporting carried out at the end of each accounting period, in the form of local government financial reports (LKPD). LKPD can be used as a means of conducting performance analysis so that it can increase the role of financial reports themselves. Therefore, the author will conduct more in-depth research to determine the performance of the Kupang City Regional Government over the last 5 years. Design/methodology/approach: This research uses a quantitative descriptive approach. The data collection method will be carried out with documentation. The data is a Budget Realization Report contained in the BPK Audit Results Report for 2018-2022. Findings: The data is then analyzed using financial ratio analysis in the form of regional financial independence ratios, regional financial dependence ratios, degree of decentralization ratios, ratios of effectiveness of regional original income, ratios of regional financial efficiency, harmony ratios and growth ratios. The results of the study stated that the role of the central government was more dominant in financing the administration of the Kupang City regional government, the financial dependence of the local government on the center in the form of transfer income during the last 5 years was very high, the percentage of local original income was less when compared to the total income, the effectiveness of regional original income during The last 5 years have been quite effective. local governments need quite large funds and even increase yearly as long as they finance government operations, but capital expenditures are decreasing yearly. On the other hand, revenue growth from 2018 to 2022 tends to decrease, while the growth in operating expenditures and capital expenditures has fluctuated over the past 5 years. Therefore, the Regional Government of Kupang City is expected to maximize the revenue potential in the region. This is to reduce the dominance of the central government in financing the implementation of the Kupang City Regional Government. Paper type: Research Paper

Purpose: The International Safety Management Code (ISM Code) has been coming into force for passenger ferries in Indonesia since 1998—ships that are mandatory to apply the ISM Code are subject to audit periodically by the competent authorities. Even so, there are still many non-conformities found in the implementation of the ISM Code, also the number of ship accidents is not significantly reduced to close to zero accidents. It is necessary to carry out an analysis related to the implementation of the ISM Code from another point of view, hence from the point of view of the implementing party of the ISM Code. In this research, the level of implementation analysis is measured by the requirement elements in the ISM Code and the existing obstacles. Design/methodology/approach: The method used is a mixed method, which is quantitative methods and Quality Function Deployment (QFD). Quantitative methods are carried out by means of literature studies, interviews, and surveys by distributing questionnaires. Findings: The results of the quantitative method are analyzed and followed by the QFD method with the main instrument the House of Quality (HOQ), to obtain input (technical response) from ISM Code experts. The technical response is then selected based on priority level and will become a proposal for improving the level of implementation of the ISM Code. The ship data taken in this study are passenger ferries which are serving route of Lembar - Padangbai and Lembar - Kayangan. From the results of the descriptive quantitative analysis, ten indicators of implementation and five indicators of obstacles were obtained and became priorities for improvements. Based on these results, twenty-two priority technical responses were obtained to improve the implementation of the ISM Code on passenger ferries serving routes of Lembar – Padangbai and Lembar – Ketapang. Paper type: Research paper

Purpose: This paper aims to investigate the factors influencing procurement compliance in public procurement performance within the Bahi District Council in Tanzania. Design/methodology/approach: A descriptive research design was employed to gather data from 55 respondents through a closed-ended questionnaire. Findings: The study found that internal control systems, users’ knowledge, and ethics significantly affect procurement compliance at a significance level of p < 0.05. Practical implications: To enhance compliance with public procurement acts and regulations, policymakers are urged to create an enabling environment for the implementation of internal control systems, users’ knowledge, and ethical standards in public entities. Paper type: Empirical research.

Purpose: A deep understanding of the factors influencing purchasing helps companies become more responsive, effective, and successful in marketing their products or services. This study aims to assess the impact of product quality on purchasing decisions involving the brand image factor in 3-second Fashion Surabaya. Design/methodology/approach: The research method employed a quantitative approach with the participation of 100 respondents. Structural equation model analysis was used as the analytical technique. Findings: The study results indicate that product quality influences the purchasing decisions for 3-second Fashion products. In other words, the better the product quality, the higher the consumer's decision to make a purchase. The research findings also show that brand image has an impact on purchasing decisions for 3-second Fashion products. In other words, the better the brand image, the higher the consumer's decision to make a purchase. This study also reveals that brand image serves as an intervening variable that mediates the relationship between product quality and purchasing decisions for 3-second Fashion Surabaya products. Research limitations/implications: This research focuses on the influence of product quality and brand image on purchasing decisions without considering other variables that may play a role in the purchasing process. Practical implications: Understanding the influence of product quality on purchasing decisions through the brand image in 3second Fashion Surabaya has several practical implications that can aid decision-making at the managerial and marketing levels. Practitioners and business managers can take specific steps to enhance the performance and competitiveness of the company. Originality/value: This research provides a new and original contribution, particularly regarding the relationship between product quality, brand image, and purchase decisions in the field of fashion retail. Paper type: Research paper

Purpose: This study attempted to investigate the impact of education and training on product-service design by including competitive advantage as a moderating variable to provide more insight into the nature of this relationship. Design/methodology/approach: A quantitative research approach was employed, and primary data was collected from TAZARA management employees. Model fit, reliability, and validity were tested using regression analysis, factor analysis, and principal component analysis using Jamovi software. Findings: The results of the study present a significant positive relationship between education and training and product-service design. The results also show that competitive advantage negatively moderates the relationship between education and training and product-service design. Practical implications: The study provides more insights by providing empirical evidence on the nature of the relationship between education and training and product-service design. It is important for organizations to foster a culture of continuous learning and innovation. Managers should communicate the importance of adapting to changes in the marketplace, even when a competitive advantage exists. Balancing the preservation of what makes the organization successful with an openness to new ideas is critical to long-term sustainability and continued success in product-service design. Paper type: Research paper

Purpose: This study interrogates the interfering role of absorptive capacity in the relationship between the effectual actions of small businesses and their performance. Design/methodology/approach: Structured questionnaires were used to generate primary data from 685 small businesses from a variety of sectors in South Africa. The data was used to interrogate the hypothesized relationships using the partial least squares structural equation modeling technique. Findings: The findings report a significantly positive relationship between effectuation and small business performance. Further, it is revealed that absorptive capacity partially mediates the relationship between effectuation and small business performance. Research limitations/implications: The limitations of this study include the use of primary data from a sample of small businesses in South Africa and dependence on specific modeling techniques. The implications of this research provide a deeper understanding of the mediating effects of absorptive capacity on the relationship between effectual actions and small business performance. Practical implications: This study provides fresh insights into the mediating effects of the absorptive capacity capability of small businesses in the continuous interaction between their effectual actions and performance. As such, it highlights the connection between the growing theory of effectuation and existing theories in the field of management sciences. This study enables the emergence of knowledge that could spur small businesses to effectively navigate the endemic uncertainties prevalent in their contexts. Originality/value: This study contributes to the understanding of the role of absorptive capacity in the relationship between effectual actions and small business performance, thus adding value to the literature on small business management. Paper type: This research is empirical.

The research aims to assess entrepreneurial mindset’s effect on entrepreneurial intention through psychological capital dimensions, i.e., resilience, optimism, hope, and self-efficacy. The paper develops the Theory of Planned Behavior (TPB) concept. This is a quantitative type of research using an explanatory approach. The specified population was final students of Universities at Semarang City. The sample was randomly selected by 200 respondents using Google Forms. Then, the method of data analysis applied was SEM-PLS with SmartPLS. The authors pointed out that entrepreneurial mindset significantly affects resilience, optimism, hope, and self-efficacy. Next, resilience also affects entrepreneurial intentions. Otherwise, optimism, hope, and self-efficacy do not significantly affect entrepreneurial intentions. This theoretical study’s contribution is expected to help extend the TPB concept and solve the problems related to student’s entrepreneurial intentions.