1. A SZOLGÁLTATÁSOK ELLÁTÁSI LÁNCÁNAK SPECIÁLIS MENEDZSMENTJELLEMZÔI.
- Author
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Gelei, Andrea and Gémesi, Katalin
- Subjects
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SUPPLY chain management , *PERSONNEL management , *LABOR supply , *CUSTOMER services , *HUMAN capital , *LABOR market , *RESEARCH methodology , *EMPIRICAL research - Abstract
In the last decades scholars have paid a lot of attention to both service operation and supply chain management. There is still limited research on the overlapping field of theses two management areas, on service supply chain specialties. This article gives a structured overview on the latest research results on this topic. Doing so the paper would like to draw attention of the Hungarian researchers to this field and facilitate these empirical researches. As described in the paper traditional service specialties (intangibility, perishability, inseparability, heterogeneity and the importance of human capital) create special management problems concerning (i) the structure of these supply chains, (ii) their relationship management and (iii) the management of supply chain processes. [ABSTRACT FROM AUTHOR]
- Published
- 2010
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