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Background: Due to the pandemic-related restrictions in classroom teaching at the medical faculties of the LMU Munich and the University of Basel, teaching methods with standardized patients (SPs), were shifted to a digital, web-based format at short notice as of April 2020. We report on our experiences with the WebEncounter program, which was used for the first time in German-speaking countries. The program enables one-to-one encounters between SPs and students. Students receive an invitational email with brief instructions and background information on the case. SPs use case-specific criteria that are compliant with the learning objectives for digital evaluation during the encounter. A feedback session takes place immediately following the encounter. The SPs address the didactically relevant sections and can illustrate them with the corresponding video sequences. Finally, the students receive the links to the video recordings of the encounter and the feedback unit by email.Project description: The aim of this pilot study was to analyze the practicability of the program and its acceptance by students and SPs. In addition, we examined whether the operationalization of the learning objectives in the form of assessment items has an impact on the content and thematic development of courses in the area of doctor-patient communication.Methods: To implement the program, patient cases previously tested in communication seminars in Munich and Basel were rewritten and case-specific evaluation criteria were developed. SPs were trained to use the program, to present their patient figure online and to give feedback. The experience of those involved (faculty, SPs and SP trainers, students) in implementing the program was documented at various levels. The frequency and causes of technical problems were described. Student results on the patient cases and on the feedback items were collected quantitatively and, where possible, supplemented by free-text statements.Results: Data from 218/220 students in Basel and 120/127 students in Munich were collected and evaluated. Students were very satisfied with the patient cases, the encounter with the SPs and their feedback: 3.81±0.42. SPs experienced the training as an increase in their competence and the structured feedback as particularly positive. The training effort per SP was between 2.5 and 4 hours. The results show predominantly normally-distributed, case-specific sum scores of the evaluation criteria. The analysis of the individual assessment items refers to learning objectives that students find difficult to achieve (e.g. explicitly structuring the conversation).Problems in the technical implementation (

In the wake of the Covid-19 pandemic, people over 65 or suffering from certain conditions were deemed at high risk and asked to isolate themselves. This led to the simulated patient (SP) program at the University of Bern being depleted of middle-aged and elderly SP. Meanwhile, an OSCE had to be delivered using adapted cases that minimized physical contact between candidates and SP. Short of suitable cases at such short notice, the case of an elderly patient with postural instability had to be added to the exam blueprint. With elderly SP off the roster, it was decided to use makeup effects to achieve visual authenticity. A combination of wigs (grey hair, hairdo), 3D Probondo transfers (forehead wrinkles), old age stipple (crow’s feet), and colouring (age spots) were used to achieve the old-age effects, while SPs wore scarves to cover their neckline. The lower face was covered with protective face masks in accordance with the exam’s Covid-19 hygiene protocol.Case-related feedback from candidates and examiners was analysed for any direct or indirect remark attributable to the ageing effects. As no comment touched upon the subject of the appearance of age, this was interpreted as success, as any distracting effect from the SPs’ appearance in this regard would surely have prompted remarks or even complaints. The SPs’ feedback revealed how applying the ageing effects helped them adopt the octogenarian’s role.This report explains how SP in their fifties were made fit for an octogenarian’s case in an OSCE using makeup effects. The effort required for the ageing simulation was considerable, but it is hoped that in future, with more planning time, the amount of effort required can be reduced. The feedback obtained from the candidates suggest the appearance of SPs was not experienced as a distraction, which was the primary objective of this exercise. Adapting our approach to their own contexts allows educators to include cases with elderly patients in their OSCE that cannot be re-written for younger SP, so long as Covid-19 prevents elderly SP from participating.

[english] Background: Ever since the last amendment to the German Medical Licensing Act took effect in 2002, medical students may complete four months of the Practical Year (PY) in general practices. Formative feedback between the teaching general practitioner (GP) and the PY student is a key element in creating a learning environment. GPs involved in teaching therefore need further education in giving feedback.Methods: A 4-hour feedback training session for GPs involved in teaching which used standardized patients and students was developed and tested in a pilot study. In role plays, GPs experienced feedback situations. Using an evaluation questionnaire, changes in self-perceived feedback skills were assessed (familiarity of feedback rules, preparation for giving feedback to PY students, possibilities to improve communication skills in doctor–patient situations).Results: Sixteen GPs who were involved or interested in PY teaching participated in the feedback training program. Afterwards, participants said they felt more comfortable in giving formative feedback and more assured in their communication skills. The confidence in their own feedback improved, especially by taking the student’s part in the role plays. An exercise between a standardized patient and a standardized stubborn student was a challenge, but proved to be extremely useful.Conclusion: The opinions of the participating GPs to the feedback training underscore its importance. Therefore, we recommend integrating such a feedback training program into the education of GPs involved in teaching.[german] Hintergrund: Seit der letzten Novelle der Approbationsordnung 2002 besteht die Möglichkeit, ein Tertial des Praktischen Jahres (PJ) in Hausarztpraxen zu absolvieren. Konstruktives Feedback zwischen Arzt und PJ-Studenten ist dabei ein zentrales Element in der Gestaltung des Lernumfeldes in der Arztpraxis. Es bedarf dahingehend einer Ausbildung der in die Lehre involvierten niedergelassenen Lehrärzte.Methoden: Es wurde ein vierstündiges Feedbacktrainingsprogramm mit standardisierten Rollenspielen für Lehrärzte in der Allgemeinmedizin entwickelt und in einem Pilotversuch umgesetzt. Mittels eines Evaluationsbogens wurde eine Selbsteinschätzung der Teilnehmer im Feedback durch einen Vorher-Nachher-Vergleich erfasst (Bekanntheit von Feedbackregeln, Vorbereitung auf Gesprächssituationen mit PJ-Studierenden, Verbesserungsmöglichkeiten der kommunikativen Fähigkeiten im Arzt-Patienten-Gespräch).Ergebnisse: 16 allgemeinmedizinisch tätige Ärztinnen und Ärzte, in PJ involviert bzw. daran interessiert, nahmen an dem Feedbacktraining teil. Die Teilnehmer waren ihrer eigenen Einschätzung folgend nach dem Training vertrauter mit formativem Feedback, ebenso im Umgang mit den eigenen kommunikativen Fertigkeiten. Das Selbstvertrauen in das eigene Feedback verbesserte sich vor allem durch die Selbsterfahrung in der studentischen Rolle. Die Kommunikationsübung zwischen einem Standardisierten Patienten und einem uneinsichtigen Standardisierten Studenten wurde als besondere Herausforderung, aber auch als sehr nützlich im Rahmen des Trainings angesehen.Schlussfolgerung: Die Rückmeldungen der allgemeinmedizinisch tätigen Teilnehmer zum Feedbacktraining bestätigen unseren Ansatz. Wir empfehlen daher die Integration eines solchen Feedbacktrainings in die Ausbildung von Lehrärzten im Fach Allgemeinmedizin.