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Delivery personnel serve the public by delivering food and are essential to society, especially during the COVID-19 pandemic. In this study, a questionnaire survey was undertaken in Nanjing before and after the COVID-19 epidemic in order to look into the living situations of delivery workers and offer suggestions for improvement. The results indicate that food delivery workers’ working hours have usually increased since the COVID-19 outbreak. The distribution of daily orders among the staff is more equitable. Changes in income are the primary effect of the COVID-19 pandemic on the food delivery industry. Changes in psychological stress, work intensity, and health conditions are the next biggest impacts. 90% of the participants either had no knowledge of or no access to additional subsidies. About 60% of the participants had no employer-provided insurance. Therefore, there is a need for future enhancements to delivery employees' social security benefits in order to better their living circumstances, raise the standard of delivery services, and support sustainable social growth.