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This study explores whether team-organization fit (T-O fit) and team-job fit (T-J fit) play a mediating role between team personality, team job satisfaction, and team performance. Conscientiousness and openness to experience are common antecedents of team personality. Additionally, T-O fit and T-J fit are derived from person-environment fit theory, which is used to discuss the interaction between team members and the environment that affects behavior. The research purpose is to understand the factors that affect job satisfaction and performance from a team perspective. This is different from previous studies based on an individual perspective. The research object of this study has 365 respondents from 81 teams in different industries, and the structural equation modeling is applied to the empirical analysis. The research results show that T-J fit has a significant mediating effect on team personality and team job satisfaction. The team job satisfaction has also a significant mediating effect on team personality and team performance. Therefore, when team members recognize their work, they work harder to achieve team job satisfaction and performance. This study suggests that companies not only pay attention to the work abilities of employees, but also understand the fit between them and their jobs.

The financial crisis of 2007–2008 and the COVID-19 pandemic have caused many enterprises to suffer great losses. Thus, companies have to take measures such as pays cut, furloughs, or layoffs, which caused dissatisfaction among employees and triggered labor disputes. Therefore, this study explores the service-oriented organizational citizenship behavior based on the decomposed theory of planned behavior in order to understand the behavioral intentions of employees through their mental states, job attitudes, subjective norms, and perceived behavioral control. This study conducted questionnaire surveys for employees in different industries, collected 281 valid questionnaires, and applied Structural Equation Model for the analysis. The results show: (1) employees believe organizational justice in the organization is important, and when they feel treated fairly, their job attitudes and beliefs are enhanced. (2) Employees’ job attitudes and beliefs support service-oriented organizational citizenship behavior, in other words, they have positive job attitudes and beliefs and will actively provide better service to customers. (3) When employees are treated reasonably and fairly by the organization and have positive job attitudes (job satisfaction and organizational commitment) and perceived behavior control, their spontaneous service-oriented organizational citizenship behavior is stimulated, thus increasing organizational development.

Even in the context of Industry 4.0, conventional warehouse management continues to encounter challenges. Amidst these obstacles, innovative solutions are imperative. Order picking, a critical process with significant implications for customer service, remains labor-intensive within warehousing operations. Current manual methods result in prolonged inventory cycles and inherent accuracy complexities. To address these issues, this research has used the Design Science Research (DSR) method for developing a device called the Smart Scale, which helps optimize warehouse inventory management. This device, which is tailored specifically for lightweight items such as chewing gum, screws, and fasteners, uses weight sensors to calculate real-time quantities dynamically. By reducing human error and enhancing item supervision, the Smart Scale improves inventory precision and time and cost efficiencies. [ABSTRACT FROM AUTHOR]

This research presents an e-service process model for trouble-management operations in a large scale telecom corporation. The model meets the problem-handling readiness of Enhanced Telecom Operations Map. In the past, trouble-management operations in telecommunications provided passive information to clients and lacked real-time active information for customers. Hence, for this study, we have considered composite services to realise our proposal and have tried to use web service techniques to implement a new generation of trouble-management operations in telecom corporations. There are several stages to this research. Finally, this research compares functionalities and performance between legacy and new generation of trouble-management operations. [ABSTRACT FROM AUTHOR]