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The paper provides an overview of both social and monetary diaspora remittances and their societal and economic impacts. Since migration is never a sole "muscle drain" (labor power drain), but always to a certain extent a "brain drain", the study analyzes possible effects of high-skilled international migration (highly-skilled diaspora). In addition, the pros and cons of monetary remittances are summarized and analyzed. Being among the countries with the largest Diasporas relative to the total nation's population, Serbia represents a rich case study for societal and economic impacts of social and monetary diaspora remittances. more...

After criticism of the technological orientation of Industry 4.0, many authors began to highlight the importance of Industry 5.0, which considers human-oriented values. This opened space for a lot of research on how people perceive new technologies in this environment and their relationship with the new paradigm – Industry 5.0. The paper aims to examine the relationship between familiarity with Industry 5.0 and business quality performance in SMEs through the workers' perception of digitalisation (attitudes toward digitalisation, digitalisation usage behaviour, and digitalisation behavioural intentions). The results were obtained through a questionnaire conducted in six European countries divided into two groups according to familiarity with Industry 5.0 employing Multi-Group Confirmatory Factor Analysis (MGCFA). The findings implied the existence of significant relationships between familiarity with Industry 5.0 and quality performances through certain mediating variables. Additionally, a difference was established between the two groups of countries: High Familiarity Level and Low Familiarity Level. These conclusions benefit SMEs by facilitating change and technology adaptation. Positive perceptions drive the gradual adoption of digitalisation, boosting competitiveness through agility, innovation, and efficiency. The research offers insights for practitioners and policymakers to enhance SMEs' competitiveness in Industry 5.0. [ABSTRACT FROM AUTHOR] more...

The Total Quality Management (TQM) paradigm encompasses adapted and developed management techniques, emphasizing process management, leadership, strategic planning, customer focus, supply management, human resources management, and quality indicators. This research focuses on applying a TQM-based model to analyze relationships among TQM criteria in university student associations. Specifically, it explores students' perceptions of process approach-based thinking as a catalyst for organizational and quality indicators in these associations. The study, involving 700 respondents, utilized Structural Equation Modeling (SEM), incorporating confirmatory factor analysis and path analysis. Key findings reveal that process management positively influences all TQM elements, while only leadership and human resources management directly impact quality indicators. The study's outcomes have the potential to enhance decision-making processes in universities and student associations, thereby improving academic and future business life quality. [ABSTRACT FROM AUTHOR] more...

The pandemic resulted in lockdown measures worldwide, which forced humanity to seek online alternatives to almost every human activity, including the education system. This research aims to develop a new integrated model to determine the predictors of the quality of E-learning during the pandemic disruption. This paper provides the development of the traditional approach based on Structural Equation Modelling (SEM) into the prediction method based on the Artificial Neural Network (ANN). This research was conducted on a sample comprising 1,254 students of the University of Belgrade. The results show that Authority initiative had the most important influence and significance in predicting the perception of the Quality of Elearning during the pandemic. At the same time, the Information Security predictor had the most negligible impact. The findings contribute to the raising the academic community and policy-makers awareness to the necessity of dealing with quality in Eeducation to a greater extent, especially in emergencies such as pandemics. The suggested combination of constructs that predict the Quality of E-learning has never been analysed in previous research by applying SEM-ANN methodology, which represents the additional contribution of this study. [ABSTRACT FROM AUTHOR] more...

In modern business, Industry 4.0 has brought in a technological transformation in which digital technologies provide improving quality in many aspects. Therefore, this research aims to explore the influence of leadership on quality achievements within Industry 4.0, connoting Quality 4.0. Accordingly, this research observes the mutual relations among all QMS elements encompassed in ISO 9004:2018 in the context of Quality 4.0. The developed research model consists of one independent variable: Leadership; and five dependent variables: Context and Identity; Resource Management; Process Management; Performance Management; Improvement, Learning, and Innovation. The survey is carried out through a questionnaire distributed among 345 companies of different types, ages, sizes, and industries. Gathered data are analyzed using structural equation modeling (SEM) to perceive relationships between the variables. Findings indicate a direct positive influence among all observed variables, except the influence of Process Management on Improvement, Learning, and Innovation as Quality 4.0 achievements. The findings could have significant implications on leaders' knowledge on investigating a roadmap to implement the well-based QMS to achieve sustainable results in Quality 4.0 improvement, learning, and innovation. [ABSTRACT FROM AUTHOR] more...

Industry 4.0 brings a revolution in using information and communication technologies within business activities. As such, Industry 4.0 enables important space for quality-related improvements but requires a sustained quality management system (QMS). The aim of this study is to predict the influence of ISO 9004:2018 QMS elements on Improvement, Learning, and Innovation achievements in Industry 4.0 using the SEM-ANN approach. The survey included 345 domestic and international companies of different types operating in Serbia. Conclusions demonstrate a direct positive influence between observed constructs (Leadership, Process Management, Resource Management, Performance Management) and Improvement, Learning, and Innovation. Only the Context and Identity of the organisation has a negative direction drawn from SEM analysis. Further, ANN verified SEM results, pointing out that all observed variables are seen as predictors of Improvement, Learning, and Innovation. The importance level corresponds to those elements' SEM ranking. The paper could provide a roadmap towards achieving sustainable results in quality improvement, learning, and innovation in Industry 4.0 era. [ABSTRACT FROM AUTHOR] more...

Due to the lack of a significant volume of research on factors that affect employee fluctuation in the quality management profession, the paper is focused on exploring certain individual and organizational factors as possible influencers on quality management professionals' turnover. As a business and employment-oriented social networking service, LinkedIn was used to gain data on education, contacts, company ownership type, workplace type, and fluctuation behavior of 1014 quality management professionals. For statistical analysis, χ2 contingency table, ANOVA with Tukey/Tamhane posthoc, and CHAID Decision Tree Analysis were employed. The results showed that employees' fluctuation depends on the degree of education, career development activities as well as the type of current examinee workplace. There is also an association between the type of company ownership and employee fluctuations. Further, the greater number of LinkedIn contacts was found to be related to more pronounced fluctuation. Since employees' fluctuation significantly influences company performance and competitiveness, the paper could provide valuable insight for managers to understand what could predict employees' fluctuation, which is especially important for knowledge-based contemporary organizations. [ABSTRACT FROM AUTHOR] more...

It is believed that Industry 4.0., as an integration of business and technologies, can significantly improve companies' process performances and their innovation. However, most companies are not aware or not capable of assessing their Industry 4.0 maturity level. Since many considerations on Industry 4.0 successfulness include elements of the quality management system, ISO 9004:2018 guidance for achieving sustained success is considered in this paper as a possible basis for assessment of maturity level of quality in Industry 4.0, framed as Quality 4.0. The questionnaire with a sample size of 335 companies is used to explore the topic. Confirmatory factor analysis (CFA) and Structural equation modelling (SEM) were used to verify the ISO 9004:2018 model potential to be used for assessing Quality 4.0 maturity level. Results show that the Context of an organisation positively impacts the Identity of an organisation and Leadership. Therewithal, the Identity of an organisation is recognised to be a positive influencing predictor of Leadership that is proved to be a positive predictor of Process management and Resource management. Furthermore, Resource management is proved to have a positive impact on Performance analysis and evaluation as well on Improvement, learning and innovation construct. The findings indicate the model is usable in the context of Quality 4.0. Such a model could be utilised as a basis for developing a sustainable Quality 4.0 system roadmap. [ABSTRACT FROM AUTHOR] more...

Copyright of Serbian Journal of Management is the property of Serbian Journal of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) more...

This paper attempts to identify consumers' preferences toward red wine quality cues and willingness to pay (WTP) for wine with health-beneficial effects, thus clarifying the complex process of purchasing habits and patterns. The data were analyzed using structural equation modeling. The findings from a case study conducted in Serbia show that consumer health-effect consciousness and household income are significant predictors of their WTP. On the other hand, health-conscious consumers are more inclined to intrinsic quality cues, while those who are willing to pay a higher price for a bottle of red wine are prone to extrinsic wine quality cues. [ABSTRACT FROM AUTHOR] more...

In this article, we develop a framework for a comparative analysis of policy-making in the EU pre- and post-accession CEE countries (CEECs) in order to create generalized knowledge in some particular areas, such as quality infrastructure (QI). In order to find how public policy-makers perceive QI, we employ a triangulation methodology. The results show that policy-makers are not fully familiar with national QI concepts and seldom rely on experts' opinion. Moreover, QI legislation is uncritically transferred from the EU. [ABSTRACT FROM AUTHOR] more...

Copyright of Serbian Journal of Management is the property of Serbian Journal of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) more...

The aim of the paper is to raise awareness of the importance of the policy makers' knowledge and expertise about quality infrastructure (QI) for the successful policy-making. This article, which addresses the role of higher education in Serbian quality infrastructure policy-making, is an analysis of QI related contents of higher education institution curriculum. The target institutions are public faculties from whose official websites the data were collected. Depending on the keywords, the analysis was performed in order to classify the faculties into three categories. After reviewing the 307 subject titles and descriptions of undergraduate courses, the results show that the concepts of QI are widely recognized as an important and popular topic. The analysis of the QI adoption and diffusion indicates that although some of the faculties might be 'leaders' in a particular dimension, they still do not necessarily fall into the 'leader' category. [ABSTRACT FROM AUTHOR] more...

Large amounts of the data gathered in organizations through business operations won't have utility value unless they are used in a proper way. With growing amount of data, the issue of their storage, processing and analysis is becoming more complex. The proper data usage and analysis should provide guidance, solutions and the basis for predictions with the objective of improving and initiating future smart decisions based on the acquired results. Data mining is the tool which exactly enables discovering of emerging patterns and important business information. This work presents the example of Data Mining implementation in the field of workplace health, safety and welfare at HIP- Petrohemija, in Pancevo, as well as various approaches of data analysis and processing by various authors in this field. [ABSTRACT FROM AUTHOR] more...