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Havayolu endüstrisi, ülkemizde ve dünya genelinde en hızlı büyüyen ve küresel ekonominin yanı sıra turizme ve ülkelerin Gayri Safi Yurtiçi Hâsılalarına önemli katkılar yapan endüstrilerden birisidir. Son yıllarda söz konusu endüstride, uluslararası kuruluşların tahminlerinin üzerinde gelişmeler yaşanmaktadır. Bu durum, yoğun rekabet ortamında ayakta kalmak ve sürdürülebilir rekabet avantajı elde etmek isteyen firmalar için kaliteli hizmetler sunarak mevcut müşterileri elde tutmalarını ve potansiyel müşterileri kendilerine çekmelerini zorunlu kılmaktadır. Bununla birlikte müşterilerin aldıkları hizmete ilişkin kalite algılamaları, onların tatmin düzeylerini etkileyebilmektedir. Ayrıca, müşterilerin karakteristik özellikleri, hayat deneyimleri, tüketim davranışları ve alışkanlıkları da onların hizmete ilişkin algılarını etkileyebilmektedir. Bu nedenle bu çalışmada; X ve Y kuşağı müşterilerin hizmet kalitesine ilişkin algılamalarının onların tatmin düzeyleri üzerindeki etkisini incelemek amaçlanmıştır. Çalışmada; Bağımsız İki Örneklem T Test ve Çoklu Regresyon Analizi yapılmıştır. Sonuç olarak; Y kuşağı müşterilerin “Güvenilirlik” boyutuna ilişkin algılamalarının, X kuşağı müşterilerin ise “Fiziksel Görünüm” boyutuna ilişkin algılamalarının onların tatmin düzeyleri üzerinde istatistiksel olarak anlamlı ve pozitif bir etki (en büyük etki) yaptığı tespit edilmiştir.

In recent years, significant developments have taken place in the airline industry. It is thought that the interest in the sector will increase continuously in the coming years. So the competition in the sector will be more intense as it is now. In this intense competitive environment, concepts such as customer satisfaction and customer loyalty, which are important determinants of sales and profitability of firms, will become as important as they are now. It is necessary for customers to have positive perception of the product or service offered by the firm in order to be satisfied. In addition, customer satisfaction may result in referrals to other people about the firm. Therefore, in this study, the mediating effect of customer satisfaction was investigated through online questionnaire. Factor analysis and regression analysis were performed in the study. As a result, the customer satisfaction has a full mediator effect between the perceived value and the word-of-mouth.

There are many interesting matters about Ottomans that rules three continents as a World Empire. It is one of them that How the empire contitute its’ army and what the motivational impressive parameters of soldiers and finaly what the Ottomans’ leadership tendencies as well. All these factors contribute to rules of Ottomans throughout seven centenary. In this study Leadership behaviours of Ninth Ottoman Empire Yavuz Sultan Selim, have been examined context of Transformational Leadership postmodern leadership approach and centralized with Otoman army. “Historical research method” has been used in study and examined questions as follows from the point of wiev of Transformational Leadership. What was the social events in Selims’ term?, How was the process of becoming ottoman about him? What are the critical point about three great war? How was his impression on his soldiers? And finaly How can we describe his reforms on Empire that they transformed Otoman Empire in a short term? Research result indicate that Yavuz Sultan Selim bears distinguished Transformational Leadership behavioural charesteristics that Idealized influance, intellectual stimulation and inspirational motivations. Yedi asır ayakta kalan Osmanlı İmparatorluğu’nun, ordusunu nasıl oluşturduğu ve ülkeden ülkeye zaferlere koşan askerlerin moral ve motivasyonuna nelerin tesir ettiğinin yanında; padişahların liderlik eğilimleri de ilgi duyulan konulardan biridir. Bu yazıda dokuzuncu Osmanlı Padişahı Yavuz Sultan Selim’in liderlik özellikleri, literatürde “Dönüştürücü Liderlik” olarak bilinen modern sonrası liderlik yaklaşımı bağlamında ve Osmanlı Ordusu merkezli olarak incelenmiştir. “Tarihsel Araştırma Yöntemi’nin kullanıldığı araştırmada; Yavuz Sultan Selim’in kişiliği, dönemindeki toplumsal olaylar, asker üzerindeki intibahı ve yaptığı değişikliklerin Osmanlı İmparatorluğu üzerinde ne gibi dönüşümler yarattığı sorularına, Dönüştürücü Liderlik yaklaşımının özellikleri ve davranış boyutları eksenli yanıt aranmıştır. Araştırma sonuçları, Yavuz Sultan Selim’in başat dönüştürücü liderlik özelliklerini ve dönüştürücü liderliğin davranış boyutlarından başta “idealleştirilmiş etki” olmak üzere, “entelektüel uyarma” ve “esinsel motivasyon” boyutlarını sergilediğini göstermektedir. Bulgularda bu tarz liderliğin “bireysel destek sağlama” davranışlarına rastlanmamıştır.

One of the most important parameters that affect the development of adolescents is their nutrition level. It is known that adolescents with a balanced diet have advantages in academic success as well as physiological development. In the puberty where quite various psychological and physiological variations occur, child raising attitudes of parents is admittedly important with regard to the behavior of adolescents. This study aims to bring a viewpoint to healthy nutrition concept which is required for healthy development and individual success of adolescents with regard to attitudes within the family which is the smallest unit of a society and socio-economical status of the family. Sampling of the research is composed of 116 adolescents and their parents who applied to Ankara (Turkey) Diskapi Pediatrics Training and Research Hospital with nutrition complaints. In order to determine the attitudes of parents of adolescents whose nutrition and development conditions are measured clinically, Parent Attitude Scale and socio-demographical scale have been used in the research. Research findings indicate that there is a negative correlation between democratic child-raising attitudes of parents and level of nutrition of adolescents. While the level of nutrition varies depending on the income level of the families, no variation depending on “education level” of parents has been determined.

This study aims to determine the burnout levels of second year vocational school students in Turkey depending on some variables. The study was conducted in accordance with field scanning method towards a sample audience of 221 people in Canakkale 18 Mart University. Maslach Burnout Inventory is used as the survey scale. “t test” and “One-Way Anova Variance Model” have been used as statistical analysis. Results of the survey indicate that the burnout levels of vocational high school students are high. The students perceive burnout mostly as “emotional burnout”. Female students have higher burnout level than male students. No difference depending on socio-economic status has been determined between the burnout levels of vocational school students. Most of the students who are having vocational and technical education are not happy about being in a vocational school. It is found that employment concerns about the future play a significant role in the burnout levels of students.

The purpose of the study is to analyze academic self esteem levels of primary school children whose families applied to the hospital with different complaints according to certain demographic variants. Furthermore, in the study, an answer for the question of whether there is a relation between stress and level of dealing with stress and academic self esteem of students was looked for. 241 primary school children who are between ages 8-13 and applied to two public hospitals in Ankara region constitute the sample of the research. 3 different scales which are stress level scale, academic self esteem scale and demographic scale were used in the research. According to results of the research, it was found out that academic self esteem levels of students differ according to level of education of their parents, economic condition of their families and the number of the years in which they received education. Other findings show the existence of a reverse and meaningful relation between academic self esteems and stress levels of the students.

The global competition oriented-enterprises, sea, land and rail route enterprises of the nations, strategic agricultural and industrial production centers, energy production and distribution enterprises as well as the strategic public organizations such as armed forces and law enforcement agencies will tend toward advanced professionalized outsourcing applications. The production cost competition will be replaced by the supply-chain cost competition. As it is, it is within the claim that the new generation suppliers turn the logistic sector of the operational ability and expertise needed labor force into an out-and-out area of employment. On the other hand, the organizations based on the information and communication network in America and in Far Asia, day by day tend toward using performance-based logistics and 3rd party logistic applications. In logistics, the affordability of the augmentation of human sources and supplier demand with skilled labor make it already necessary to deal the supply-chain and logistics management in a strategic dimension. In this study, a set of determination and proposals about the supply-chain in the strategic organizations and logistics management activity requirements are presented.

While the number of universities was limited to 21 in 1981, by 1992, 21 state and 2 foundation universities were added to this number, and 18 new foundation universities were established between 1994 and 1998. Establishment of as much as 41 new universities in 1990 s indicates that a ‘boom’ in number of universities was experienced for the first time and this triggered the process which shaped the universities. Today this number reached to 139 universities (94 state, 45 foundation). In this study, the rapid quantitative development in the number of universities and students in Turkish higher education and proliferation of universities in the country in the 1990 s which took over the 1981 university reform is analyzed. Difficulties of public and private sector in keeping up with quantitative increase of students and institutions constitute the background of this. Moreover, despite the number of institutions and students being tripled between 1982 and 1996, the resources allocated to higher education in the same period increased only by 15-20%. Universities which faced resource problems have difficulties in fulfilling their needs and this becomes more evident with the problems of the new universities.

In the literature two different concepts and approaches are available as academics and academician. The concept of academician being used for the academic personnel in Turkey gets contact with a wrong semantic shift. Because, the approach of academician is used as a title for the members in the science and art academy such as Academic Francaise, Academic Gouncourt and the Royal Academy based in the Continental Europe and the United Kingdom. Whereas, the concept of academics is mostly used in the United States as based on the process of academic career. In this study, the reasons of the mistake of usage of the concept of academician being used for the teaching staff in Turkey and the historical basis thereof are opened for discussion within the context of the approach and justifications so put forward.

The demand for intermediate staff and manager for logistics and logistics management, which are regarded as one of the future jobs, has rapidly increased in parallel with the development of the sector. This demand means “Logistics Technician” for the transportation and logistics sector. The logistics technicians take place in important positions in every stage as intermediate staff in production, energy and service sectors among laborers, engineers and managers. In parallel with this, the need for qualified labor force increased the level of interest of the vocational and technical universities in the subject and especially the number of logistics programs in vocational schools improved significantly. The purpose of this study is to bring the logistic education in Turkey into question in framework of vocational schools that comprise the most functional side of vocational and technical education and to put forward resolution suggestions by presenting the current situation, demands and suggestions by a scientific point of view. Another motivation of study is examining the careers of academicians in the logistics programs. In the direction of this purpose, the logistics programs of thirteen vocational schools (associate degree) in Turkey were subjected to content analysis. Results showed that the logistics programs developed rapidly, but have sides open to develop. It is understood that the instructors in logistics programs received generally Economics and Administrative Sciences education (Postgraduate).