Search

The relationship between tourists’ emotional experience and perception of destination brand personality, has not been empirically explored before. Moreover, there is a literature gap in understanding how emotional experience, destination personality, destination satisfaction, and behavioral intentions, interact together in one model. Based on this, the principal aim of this study is to analyze how tourists’ emotional experience affects the perception of destination personality traits, as well as how these two constructs relate to tourists’ satisfaction and behavioral intentions. In order to explore this, the survey was conducted on a sample of 203 domestic and international tourists, who have visited the city of Novi Sad, while Structural Equation Modeling (SEM) was applied to test the hypothesized model. The results confirmed the positive role of emotional experience in shaping destination personality and destination satisfaction. Destination satisfaction and certain personality traits positively predicted behavioral intentions. Theoretical and managerial implications are discussed in the paper.

Providing memorable experiences is considered very effective strategy for gaining a sustainable competitive advantage. Memorable tourism experience (MTE) is still a relatively novel concept, hence its antecedents and outcomes are not completely identified. The primary goal of this research was to explore tourist personality and travel motivation as antecedents and the perceived destination personality, satisfaction, and revisit intention as outcomes of an MTE. The study was conducted on a sample of 614 foreign visitors to three biggest urban destinations in Serbia (Belgrade, Novi Sad, and Nis). For testing hypothesis, SEM (structural equation modelling) was applied. The results show that personality trait openness to experience and motivational factor knowledge and experience showed the strongest influence on MTEs. Also, all seven dimensions of memorable experience affected perceived destination personality. Practical implications and potential future research approaches are also highlighted in the conclusion. [ABSTRACT FROM AUTHOR]

The notion of conspicuous consumption in tourism, along with the perception of destination conspicuousness, is an area that warrants more attention and exploration in tourism research. Thus, to expand the relatively limited literature on tourists' perception of destination conspicuousness, this study aimed to investigate its antecedents and outcomes. Based on the sample of 502 Serbian tourists, the study confirmed that factors such as destination brand experience and destination personality precede the perception of destination conspicuousness, while destination attachment and loyalty were found to be the outcomes. Theoretical and practical implications are discussed in the paper. [ABSTRACT FROM AUTHOR]

The main aim of this study was to develop a new scale for measuring travel destination personality – the Destination Personality Scale (DPS). It was assumed that DPS will confirm the applicability of the five-factor structure of the original Brand Personality Scale (BPS) by Aaker (1997) when more appropriate adjectives for the description of travel destination personality are generated. Results confirmed the five-factor structure of DPS, with dimensions Excitement, Sincerity, Competence, Ruggedness, and Sophistication. The final version of DPS consists of 24 items and subscales showed good construct (convergent and discriminant) and criterion validity, as well as reliability. [Project of the Serbian Ministry of Education, Science and Technological Development, Grant no. 176020 OI: Transformation of geospace in Serbia - past, current problems and solution proposals]

The aim of this paper is to develop a new perspective on urban tourist motivations and demotivation's by applying the Analytic Hierarchy Process (AHP) model in order to better understand how tourists make decisions about which destinations to visit. Authors discovered that most important factor within city break travel is internal force, followed by the external force and least important is demotivation. The paper argues that the results indicate the value of applying the AHP model to understand the role and importance both of push and pull factors and demotivators in urban tourism destination choice.

Hotels, like any other businesses in a given location, can be threatened by natural disasters, usually with significant and long-term consequences. The hotel industry is particularly vulnerable and exposed to the risk of property being physically damaged or completely destroyed. Apart from the physical damage, there is also an accompanying economic risk of the tourism sector suffering as tourists avoid areas affected by a disaster event. Therefore, hotels in the areas prone to natural disasters must ensure they are resilient enough to carry on through the turbulent period until regular business levels return. This study is based on survey responses of 63 hotel managers from the 12 European countries most frequently affected by natural disasters. The study relies on multi-capital predictor based approach and examines hotel resilience to natural disasters. It has been found that managers’ previous experience of a natural disaster, duration of managerial experience, and organizational category and size have a positive effect on hotel resilience. Moreover, hotels must anticipate such situations and continuously drill how to respond efficiently and adapt quickly in order to ensure business sustainability. Practical implications, study limitations and future research recommendations are also discussed.

Recent natural hazards (floods and wildfires) which hit some of the most visited Greek tourist destinations during the summer season 2018 are threatening to decrease the number of tourist visits in the affected regions. As these regions, being namely Chalkidiki, Olympic Riviera and regions surrounding Athens and Thessaloniki, are the most popular summer destinations for Serbian tourists, it is interesting to examine how natural hazards that occurred there influence tourist behavior based on the perceived risk. The study aims to explore the role of psychological factors such as different personality traits and tourism worries on the tourist behavior based on the perceived risk of affected destinations. Moreover, the assumption was that tourism worrieswill mediate the relationship between analyzed personality traits and tourist behavior based on the perceived risk. Although previous studies investigated the effect of different psychological factors on tourist behavior based on the perceived risk, this is the first study to explore the interaction of different psychological factors including tourism worries, which previously were not analyzed in this context. Besides theoretical contribution, practical implications are also further discussed in the paper within the realm of their use for destination managers.

The principal aim of this paper was to investigate the roles of tourists' personality traits and personal values in shaping their travel motivation. Although previous literature has recognized these constructs as predictors of people's travel motivation, existing tourism literature lacks studies that combined tourists' personality, their personal values, and travel motivation within one research framework. Moreover, this paper contributes to existing tourism literature as it was the first to investigate the relationship between personality traits, measured with six personality factors (Big Five plus Honesty/Humility) and travel motivation. Specifically, the present study provides evidence on how the sixth trait – Honesty/Humility interacts with travel motivation. Besides, all nine investigated personal values were confirmed to positively influence travel motivation. Practical implications are discussed in the paper. [ABSTRACT FROM AUTHOR]

Underground Built Heritage (UBH) is a unique cultural and tourist resource, often with diverse values for tourists and the local community. The research on UBH requires an interdisciplinary approach, various techniques, and methodologies, with current literature mainly focusing on sustainability and conservation issues of these sites, their classification and definitions. This paper tends to fill in the research gap in this field, which is based on the fact that tourism and marketing issues in research of UBH are quite rare and often neglected, although such aspects are very important for heritage valorization. Thus, the principal aim of the paper is to explore how heritage image, perceived authenticity, and perceived value affect motivation to visit UHS (Underground Heritage Sites) and domestic visitors' loyalty. To explore this aim, the survey was conducted in five countries (Serbia, Poland, Bulgaria, Turkey, and Albania,) on five underground heritage sites. The study sample included 504 domestic visitors (residents of the country where the research was conducted) of underground heritage sites—Petrovaradian Fortress Military Galleries (Serbia), the Srebrna Góra Fortress (Poland), Roman City (Bulgaria), Göreme (Turkey), and BUNK'ART (Albania). The results show a significant positive influence of perceived authenticity on perceived value, heritage image, motivation to visit UBH sites, and loyalty. However, perceived value seems to be a stronger predictor of all analyzed constructs. Heritage image also showed significant positive effects on motivation to visit and loyalty. Theoretical and practical implications of results are discussed in the paper. [ABSTRACT FROM AUTHOR]

The main focus of this research was to explore the relationships between tourists’ emotional experience, destination personality, place attachment, satisfaction, and destination loyalty within the same research framework. The research was conducted among 304 Serbian tourists who visited the coastal destination in Greece (Paralia). The results confirmed that destination personality positively shaped place attachment while negatively shaping tourists’ satisfaction and destination loyalty. Also, both satisfaction and emotional experience were found to positively influence place attachment. Moreover, results highlighted the role of destination personality as the mediator of the relationship between emotional experience and loyalty. Practical implications will be discussed further. [ABSTRACT FROM AUTHOR]

Copyright of Hotel & Tourism Management is the property of Faculty of Hotel Management & Tourism in Vrnjacka Banja and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Natura Croatica is the property of Natura Croatica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

To make tourism enterprises function harmoniously and in order to achieve good business results, knowledgeable, engaged, service-oriented, and therefore satisfied staff is crucial, because human resources are one of the most important segments of the service quality in tourism and hospitality industry. The study explored moderating effects of education on relationships between service orientation and work engagement on employees' job satisfaction among employees in the hotel industry in Serbia. The moderating effects of education are particularly noticeable between service orientation and job satisfaction. Also, the results indicated that employees who had a high school degree showed the lowest level of job satisfaction, as well as service orientation and work engagement. On the other side, employees who have tourism education indicated less job satisfaction, service orientation and work engagement. Based on the insight into the employees' attitudes and behavior, managers can organize various training programs especially for employees with lower education levels, to remove any obstacles in their work, motivate them more and improve working conditions. [ABSTRACT FROM AUTHOR]

The paper talks about the facts that were established in the research of the origin of fruits and vegetables in the markets of Novi Sad. The results of the research are presented using graphic and cartographic methods. Observed illogicalities are clarified in communication with consumers and sellers. The obtained results were compared with foreign works. One of the goals of the work was to determine the extent of suburban agriculture, which should be the most competitive with others further away from the city. Economic factors have a decisive influence from where the city will be supplied with fruits and vegetables. [ABSTRACT FROM AUTHOR]

Despite the fact that the topic of the influence of stereotypes and prejudices on the loyalty and willingness of tourists to visit a destination again is increasingly common in world publications, researchers have yet to examine this relationship. The aim of this research is precisely to assess the influence of stereotypes and prejudices (S&P) in the system of other attractors of tourist visits, on the loyalty and willingness of foreign visitors to revisit Serbia as a tourist destination. It is known that Serbia possesses large natural and anthropogenic resources as a basis for tourism development, but it is also known for numerous prejudices and stereotypes, which can potentially dictate loyalty to the destination and the behavior of tourists. The results obtained by the Path analysis show that stereotypes and prejudices, among 892 randomly selected foreign tourists, have a more significant direct influence on the dimensions of loyalty and revisiting Serbia compared to other factors. Further analysis showed that foreign tourists consider the Serbian people to be arrogant, with expressed nationalism and a preserved traditional social approach, as well as that middle-aged tourists show the highest loyalty and willingness to visit again after evaluating all the aforementioned factors. Limitations of the research were related to a lack of understanding of the language and non-cooperation on the part of the respondents. The results of the research have theoretical and applied importance as information for future research in Serbia and beyond, but also for improving the management strategy of tourism development. [ABSTRACT FROM AUTHOR]

The study focuses on the present state and the assessments of geotourism development of the two most representative tufa deposits in the Djerdap National Park—the first UNESCO Global Geopark in Serbia. The findings were designated through implementing the freshly upgraded methodology—M-GAM-1-2 based on an early modified geosites assessment model (M-GAM). To overcome the limitations of the previous model, the authors implemented additional enhancements and involved members of the local community (residents and authorities) in the study to comprehensively evaluate the observed sites. The outcomes revealed that the attitudes of all stakeholders should be taken into consideration in order to develop geotourism properly, additionally attract visitors, and preserve tufa deposits for future generations of locals and visitors. Moreover, geotourism at the observed sites can be one of the vital activities of the population, as well as a type of compensation for various limitations in the development, which are imposed by the regimes of natural and cultural heritage protection within the recently established UNESCO Global Geopark. [ABSTRACT FROM AUTHOR]

The COVID-19 pandemic created novel conditions for researching travel behavior and tourists' reactions in times of crisis, which largely differs from previous studies of travel behavior affected by local risks or lower travel and recreational risks. This study aims to provide an understanding of the relationship between tourist personality (MINI IPIP-6 and sensation seeking), tourists' reactions to travel risk perception and changes in their travel behavior influenced by the COVID-19 pandemic. To explore this, a global survey including 905 respondents from four countries (Spain, Croatia, Serbia and Russia) was conducted, while data were analyzed by Structural Equation Modeling (SEM) in AMOS. The findings suggest that tourist personality affects the changes in travel behavior influenced by COVID-19, both directly and via their reactions to travel risk. [ABSTRACT FROM AUTHOR]

Tour guide performance has been a hotly debated academic topic, owing to the critical role they play in facilitating a variety of tourist experiences. Similarly, museum tour guides are the initial point of contact for tourists and have a substantial impact on the total visitor experience, but their performance is far less investigated. Visitors' satisfaction and behavior intentions are inextricably linked to museum guide performances in this case. The purpose of this research was to implement and test a well-established scale for assessing tour guide performance in the museum context. Moreover, the aim was also to single out and discuss museum guide types based on their performances. The research was conducted during May and June 2021 on a sample of 255 visitors from five museums in Serbia. The data were processed by SPSS, R and RStudio. The results indicate the existence of five museum guide types: Classic Professional, Agile Empath, Operational Erudite, Trustworthy Caretaker, and Passionate Socializer. The study explores sociodemographic differences in visitors' evaluations of tour guide performances and gives theoretical and managerial implication for each museum guide type. [ABSTRACT FROM AUTHOR]

The purpose of this study was to determine how residents in Novi Sad (The European Capital of Culture 2022) perceive the influence of cultural involvement and place attachment on their attitude toward tourism, and how this affects their support for tourism development. In order to investigate the relationships between these factors, structural equation modeling (SEM) was used. The proposed model was tested, and the findings show significant relationships between residents' cultural involvement, place attachment, perceived positive and negative impacts of tourism (economic, socio-cultural, environmental), and support for tourism development. The findings of the study could assist tourism planners not only in Novi Sad but also in other urban destinations. [ABSTRACT FROM AUTHOR]

The main aim of this paper is to examine how negative phenomena, such as a pandemic, can result in positive cultural shifts and an upgrade of the urban image. The research was conducted employing an in-depth interview approach at the end of 2021, based on a semi-structured protocol with 15 participants. The answers of the respondents are conditioned by the socio-demographic differences. They show the urban image and cultural opportunities of the city. The image of the city is changing under different cultural influences, which are caused by events in the region or globalization. The self-awareness of the history, tradition and heritage that the people of Novi Sad have should be nurtured in order to preserve the image of the city with the strength of the majority of the immigrant population. The title 'European Capital of Culture' has been well received, but its impact will be best seen at the end of the year. COVID-19The COVID-19 pandemic favored and popularized cycling, awakened environmental self-awareness and solidarity, brought culture to the streets and beautified the city's image. Everything that could not be placed on the street, it was entered and placed in the virtual world. [ABSTRACT FROM AUTHOR]

Walls represent globally distributed, locally extensive, artificial ecosystems. Wall vegetation is still poorly known in the Mediterranean and Temperate regions of southeastern Europe. The aim of this study is to classify and describe chasmophytic vegetation of walls, covering southeastern Europe from Slovenia to North Macedonia. From a total 463 phytosociological relevés, we identify and describe 12 distinct species – poor to moderately rich vegetation units using TWINSPAN evaluated by NMDS, and indicator values. The vegetation units are included within three alliances from two macroclimate regions: (1) vegetation of cool-temperate Europe of the Cymbalario-Asplenion alliance, and (2) Mediterranean vegetation of the Galio valantiae-Parietarion judaicae and Artemisio arborescentis-Capparidion spinosae alliances. The southernmost limit of the Cymbalario-Asplenion was determined in Central Bosnia. The presence of the Artemisio arborescentis-Capparidion spinosae in the eastern Adriatic is highlighted. [ABSTRACT FROM AUTHOR]

Copyright of Natura Croatica is the property of Natura Croatica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Employees of retail travel agencies in sales roles can have long-lasting, direct contact with tourists which, in the case of poor customer service, can be extremely problematic for businesses. Because of this, it is important to understand how employees manage their emotions to help them to remain satisfied with their work, thus contributing to the satisfaction of tourists. However, job satisfaction, emotional intelligence and emotional labor in tourism have not previously been studied together as variables in a single model. This research analyses the mediating role of emotional intelligence in the relationship between job satisfaction and emotional labor in travel agencies, as well as job satisfaction as an antecedent of emotional labor. Data were collected from 160 employees of 45 travel agencies in the Serbian cities of Belgrade and Novi Sad. Results show that employees' emotional intelligence mediates the positive relationship between job satisfaction and emotional labor. Management implications: Increasing employees' emotional intelligence through training and development and actively recruiting employees with high emotional intelligence will reduce emotional exhaustion and improve customer satisfaction for retail travel agencies. Future research should include employees from other countries, in order to make comparisons and to validate results, as well as to test the created model by structural equation modelling (SEM), involving some other possible mediators, such as socio-demographics, personality traits or work motivation. [ABSTRACT FROM AUTHOR]

The main goal of this research was to determine the importance of achievement motivation toward task and success, as well as internal and external locus of control for entrepreneurial orientation (EO) within the tourism and healthcare services. The survey research was conducted on a sample of 207 respondents from Serbia (current and potential entrepreneurs in tourism and medical services). Results showed that EO was influenced by achievement motivation, oriented towards task and success, as well as by the internal locus of control. Results are shedding light on the variables for enhancing the development of entrepreneurship, important for transitional countries. [ABSTRACT FROM AUTHOR]

NATURA-2000, the ecological network of protected areas in the European Union that has been included in the Croatian legislation, defines Community important plant species with imperative on their conservation ex/in situ. In the Botanical Garden of the Faculty of Science, University of Zagreb, five NATURA-species have been selected as research subjects for germination study to shed light on the topic of their seed ecology and consequently advance their conservation efforts: Degenia velebitica, Scilla litardierei, Klasea lycopifolia, Ligularia sibirica and Genista holopetala. The freshly matured seeds of each species were exposed to cold or warm stratification in duration of four to sixteen weeks, and their germination was investigated through different regimes of incubation parameters, i.e. illumination (light/dark) and temperature (5, 15/6, 23 °C). All species had higher germination values after cold stratification, with the exception of G. holopetala. We concluded that D. velebitica, K. lycopifolia and presumably L. sibirica seeds has non-deep physiological dormancy while S. litardierei has deep complex morphophysiological dormancy and G. holopetala has physical dormancy. The observed patterns in seeds' behaviour are consistent with the conditions in their natural habitats in Croatia and the knowledge of these patterns is vital for successful conservation strategies in the future. [ABSTRACT FROM AUTHOR]