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The study of resilience in the emergency management field is nowadays in effervescence. Traditionally, the robustness of organizations against disasters is based on several pillars: equipment, staff training, organization and, especially, planning. All of these dimensions are aimed at increasing the preparedness and recovery of organizations against disasters. While the approaches to resilience in emergency management focus on the processes that implement these dimensions, we approach resilience-building processes from a different perspective: instead of focusing on planning-related activities, we pay attention to the principal outcome of such activities, namely emergency plan. We show how the management of the emergency plan can contribute to reinforcing an organization's resilience. First, we identify the major resilience-related emergency plan components and suggest improved emergency plans that consider the characteristics that contribute to resilience. Secondly, we show how to reinforce the resilience of the organizations that have emergency plans. Our study is based on QuEP, a quality-based framework for the assessment and improvement of emergency plan management within organizations. We have extended and integrated the resilience characteristics as practices of the QuEP's maturity level hierarchy to make up QuEP + R. We describe its resilience model and give details of a supporting tool, currently under development. © 2016 Elsevier Inc. All rights reserved., The work of M. C. Penades and J. H. Canos& was partially funded by MINECO under grant CALPE (TIN2015-68608-R) and A.G. NCifiez received support from SENESCYT scholarship program of the Republic of Ecuador.

[EN] Emergencies are critical situations that demand immediate action to avoid adverse consequences to life and property. Recent events around the world highlight the importance of the theme. A key challenge in Emergency Management is decision-making under time pressure, with an overload of unconfirmed, uncertain and conflicting information, including the management of many people, with distinct and possibly fluid roles, in different places. Collaboration in these settings is an interesting element, since emergency response generally involves multiple agencies and the public, which, having different views, protocols and priorities, must act in concert to handle the situation. In addition, an increasing amount of virtual information is necessary to inform and manage volunteers. The goal of this workshop is to identify and map the main challenges of collaboration in crisis situations, review current research methods and approaches to address them and address the lack of formal processes, structures, methodologies and tools., Adriana S Vivacqua is partially supported by CNPq grant 308425/2012-0 and FAPERJ grant E26/103.029/2012. Vaninha Vieira is partially supported by CNPq grant 490084/2013-3

The growing use of information technologies in the educational cycles has raised new requirements for the development of In-teractive Learning Materials in terms of content reuse, customi-zation, and ease of creation and efficiency of production. In practical terms, the goal is the development of tools for creating reusable, granular, durable, and interoperable learning objects, and to compose such objects into meaningful courseware pieces. Current learning object development tools require special technical skills in the instructors to exploit reuse and customization features, leading sometimes to unsatisfactory user experiences. In this paper, we explore a new way to reuse and customization following Product Line Engineering principles and tools. We have applied product line-based document engineering tools to create the so-called Learning Object Authoring Tool (LOAT), which supports the development of learning materials following the Cisco s Reusable Information Object strategy. We describe the principles behind LOAT, outline its design, and give clues about how it may be used by instructors to create learning ob-jects in their own disciplines., This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. The work of J.H. Canós and M.C. Penadés is partially funded by the Spanish MEC under grant TIPEx (TIN2010-19859-C03-03).

ISBN: 978-0-692-21194-6 Available under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) License; International audience; On the way to the improvement of Emergency Plans, we show how a structured specification of the response procedures allows transforming static plans into dynamic, executable entities that can drive the way different actors participate in crisis responses. Additionally, the execution of plans requires the definition of information access mechanisms allowing execution engines to provide an actor with all the information resources he or she needs to accomplish a response task. We describe work in progress to improve the SAGA's Plan definition Module and Plan Execution Engine to support information-rich plan execution.

Context - Advances in customization have highlighted the need for tools supporting variable content document management and generation in many domains. Current tools allow the generation of highly customized documents that are variable in both content and layout. However, most frameworks are technology-oriented, and their use requires advanced skills in implementation-related tools, which means their use by end users (i.e. document designers) is severely limited. Objective - Starting from past and current trends for customized document authoring, our goal is to provide a document generation alternative in which variants are specified at a high level of abstraction and content reuse can be maximized in high variability scenarios. Method Based on our experience in Document Engineering, we identified areas in the variable content document management and generation field open to further improvement. We first classified the primary sources of variability in document composition processes and then developed a methodology, which we called DPL based on Software Product Lines principles to support document generation in high variability scenarios. Results - In order to validate the applicability of our methodology we implemented a tool DPLfw to carry out DPL processes. After using this in different scenarios, we compared our proposal with other state-of-the-art tools for variable content document management and generation. Conclusion - The DPLfw showed a good capacity for the automatic generation of variable content documents equal to or in some cases surpassing other currently available approaches. To the best of our knowledge, DPLfw is the only framework that combines variable content and document workflow facilities, easing the generation of variable content documents in which multiple actors play different roles., This work has been partially funded by the Spanish Ministerio de Economia y Competitividad under Grant TIPEx (TIN2010-19859-C03-03).

[EN] Having the right information at the right time is crucial to make decisions during emergency response. To fulfill this requirement, emergency management systems must provide emergency managers with knowledge management and visualization tools. The goal is twofold: on one hand, to organize knowledge coming from different sources, mainly the emergency response plans (the formal knowledge) and the information extracted from the emergency development (the contextual knowledge), and on the other hand, to enable effective access to information. Formal and contextual knowledge sets are mostly disjoint; however, there are cases in which a formal knowledge piece may be updated with some contextual information, constituting composite knowledge. In this paper, the authors extend a knowledge framework with the notion of composite knowledge, and use spatial hypertext to visualize this type of knowledge. The authors illustrate the proposal with a case study on accessing to information during an emergency response in an underground transportation system., A preliminary version of this paper was presented at the 7th Intemational Conference on Information Systems for Crisis Response and Management (ISCRAM 201 O), held from May 2 to 5, 2010 in Seattle, WA (USA). The work of J. H. Canós, M. C. Penadés and M. Llavador is partially funded by the Spanish Ministerio de Ciencia y Tecnología (MICINN) underprojects DEEPEN (TIN2009-08084) and TlPEx (TIN2010-19859-C03-03). The work of C. Solis is funded by Science Foundation Ireland, grant 03/CE2/1303_1, to LERO. The workofM. R S. Bruges is partially supported by grantsNo. 304252/2008-5 and480461/2009-0, respectively, from CNPq (Brazil). The work of A. S.Vivacquais partially supportedby FAPERJ (Brazil).M. Llavadorwas theholderoftheMECFPU grant no. AP2005-3356. The cooperation between the Brazilian and the Spanish research groups was partially sponsored by the CAPES/MECD Cooperation Program, Project #169/PHB2007-0064-PC.

peer-reviewed Collaborative writing and editing typically use annotations to coordinate edition tasks, comment the content, add relevant references, or clarify confusing content. Despite that wikis are among the most widely used hypertext systems for performing such collaborative activities, they have little support to annotations. In this paper, we propose to use spatial hypertext layers as the solution for the management of annotations in wikis. We have extended ShyWiki, a spatial hypertext wiki environment, with Multilayer Superimposed Information features. In addition, we present the results of a study that shows the value of spatial hypertext layers for locate, organize and group annotations in interest groups under a wiki interface.