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This document is a guest editorial from the Journal of Service Management, introducing a special issue on digital service innovation (DSI). The editorial emphasizes the strategic importance of services and the role of digitalization in enhancing service offerings. It also discusses the need to integrate technological innovation requirements into service management frameworks. The special issue focuses on unraveling the requirements and mechanisms for adopting a DSI strategy and understanding how DSI implementation varies among organizations and sectors. The editorial provides a comprehensive definition of DSI and introduces the three themes explored in the collection of papers: origins, progress, and challenges of DSI; nature and characterization of DSI; and learning, alignment, and market dynamics of DSI. The papers in the special issue offer insights into these themes and contribute to a better understanding of DSI. [Extracted from the article]

Purpose: The implementation of Smart Manufacturing (SM) is deemed a key enabler in the enhancement of manufacturing competitiveness and performance. Nevertheless, SM's repercussion on consumer perceptions and the contextualization of SM's performance-enhancement effects remain undetermined and have yet to be clarified. This study analyzes the effect of SM on operational and customer performance. Moreover, this study explores how these relationships change depending on a firm's geography of production (i.e. national/local vs transnational operations) and the relational arrangement adopted (i.e. service-oriented vs transaction-oriented manufacturers). Design/methodology/approach: This research surveys 351 Spanish manufacturing firms operating in an SM environment. The theoretical framework comprises a Multiple-Indicators Multiple-Causes (MIMIC) model and is tested using a Generalized Structural Equations Model. Findings: The results obtained substantiate the positive effect of SM implementation on both of the performance measures analyzed (i.e. operational and customer focused). Moreover, the study reveals that while geography of production moderates the effect on a firm's operational performance, relational arrangement also does so in terms of customer performance. Originality/value: This research clearly differentiates the benefits of SM depending on business context. In this regard, transnational production firms tend to gain in operational performance while service-oriented manufacturers gain in customer performance. [ABSTRACT FROM AUTHOR]

The role of digital technologies (DTs) in humanitarian supply chains (HSC) has become an increasingly researched topic in the operations literature. While numerous publications have dealt with this convergence, most studies have focused on examining the implementation of individual DTs within the HSC context, leaving relevant literature, to date, dispersed and fragmented. This study, through a systematic literature review of 110 articles on HSC published between 2015 and 2020, provides a unified overview of the current state-of-the-art DTs adopted in HSC operations. The literature review findings substantiate the growing significance of DTs within HSC, identifying their main objectives and application domains, as well as their deployment with respect to the different HSC phases (i.e., Mitigation, Preparedness, Response, and Recovery). Furthermore, the findings also offer insight into how participant organizations might configure a technological portfolio aimed at overcoming operational difficulties in HSC endeavours. This work is novel as it differs from the existing traditional perspective on the role of individual technologies on HSC research by reviewing multiple DTs within the HSC domain. [ABSTRACT FROM AUTHOR]

A correction to this paper has been published: https://doi.org/10.1007/s10479-021-04135-8 [ABSTRACT FROM AUTHOR]

Three-dimensional printing (3DP) is a technological innovation that has been receiving an increased amount of attention – both in the media and among scholars – as a result of its profound implications for business, industry, and society. Although it has existed since the 1980s, literature reviews covering major aspects of 3DP technology through the lenses of business and management studies remain limiting with regards to their scope and insights. Through a systematic literature review of 192 manuscripts published in top-tier journals indexed in Scopus and Web of Science scholarly databases, this study combines the results of a Multiple Correspondence Analysis and a content analysis to holistically elaborate principal research themes, theoretical frameworks, and future research trends. Major research themes, summarized respectively as: industrial revolution; strategy; technology adoption and governance; performance; risk and uncertainty; human resources; innovation; and sustainability and circular economy, are closely analyzed, and research predictions are provided with regards to the topics of Industry 5.0, future of governance and 3DP adoption, operations performance and supply chain management, and sustainable development and circular economy. Theoretical contributions explore and consolidate the most relevant theoretical foundations of 3DP as a research field and offer guidelines for scholars to consider in future projects. • The 3DP domain extends over several subfields of the business and management disciplines. • This study identifies five pertinent theoretical frameworks and eight major research themes. • Future researchers could examine the association between 3DP and Industry 5.0. • Future research avenues could focus on 3DP contribution in a state of turmoil. [ABSTRACT FROM AUTHOR]

Digital servitization allows companies to establish specific entry barriers and create isolating mechanisms to maintain their products’ competitive advantage. Rapid linking of technologies with products has introduced new mechanisms to deliver services that complement product offerings. This business environment has significantly affected food companies in the retail sector, where companies have begun to implement and rely on digital solutions to support business operations to fulfill changing market conditions. The study demonstrates how the Covirán cooperative is improving service provision through digital capabilities to generate isolating mechanisms that enable the company to achieve a superior competitive position. [ABSTRACT FROM AUTHOR]