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Summary: Public trust towards social workers is essential for legitimacy and accessibility of the social services, as well as for help-seeking behaviour. However, research on public trust towards the social services is lacking. The aim of this study was to describe the extent to which Swedish citizens trust social workers who work within the social services, and to explore patterns in level of trust based on demographic factors and history of service use. The analysis draws on survey data from 2010, 2014, and 2018 (total n = 4975). Logistic regressions were conducted to assess associations between predictor variables and trust. Findings: On average, 40 percent of the general public reported a high level of trust regardless of year. Approximately 20 percent reported a low level of trust. The results indicate a slight decrease in trust between 2010 and 2014 but not between 2014 and 2018. No gender or age differences were identified. Low income level, being related to a service user, and low level of education were all associated with low level of trust. Applications: Our findings provide new insights regarding variations in levels of trust in the general population. Economically and educationally disadvantaged groups as well as those related to a service user are more likely to report low trust than their more advantaged counterparts. To strengthen legitimacy and accessibility, these groups should be prioritised in trust-enhancing efforts. Still, reports of high trust were predominant, indicating that social workers are generally perceived as trusted providers of social support. [ABSTRACT FROM AUTHOR]

Summary: Working with abused children can have positive and negative implications for social workers. Some of these implications have been conceptualized as secondary traumatic stress and vicarious post-traumatic growth. The current study examined the question of whether these two phenomena share similar contributing factors. Based on the social-ecological theory and previous studies on secondary traumatic stress, we examined the contribution of personal factors and level of exposure to trauma (i.e. years of work experience, professional exposure to child abuse, mastery) and environmental factors (i.e. social support, supervision, and role stress) to the explained variance of secondary traumatic stress and post-traumatic growth, with the goal of understanding these two potential outcomes. This cross-sectional study comprised 255 social workers who worked with abused children. Findings: The results showed that despite the correlation between the two outcomes—post-traumatic growth and secondary traumatic stress—they shared only one common predictive factor: the extent of social workers' exposure to abused children. Role stress was correlated positively, and mastery was correlated negatively, with secondary traumatic stress only. Years of work experience was correlated positively with post-traumatic growth only. Applications: The current study shows the importance of continuing efforts to identify the factors that contribute to post-traumatic growth. At the same time, efforts should be made to foster certain personal and environmental factors to reduce secondary traumatic stress levels. [ABSTRACT FROM AUTHOR]

This study examined communication between 51 transition-aged foster youth and their social workers as related to perceived relationship quality and satisfaction with care receipt/provision. Youth–worker dyads were audio-recorded during a requisite monthly meeting and completed assessments of perceived relationship quality and satisfaction with social services. Communication was rated in a 5-minute excerpt across full audio-recorded speech, verbal transcribed content, and nonverbal content-filtered tone. Findings: Ratings of workers' communication in transcribed content most closely reflected workers' reported perceptions of their relationship with the youth. In turn, youth's perceptions of the relationship and satisfaction with care were most strongly linked to the content of workers' communication. Similarly, youth's communication in full speech and content most closely reflected their reported perceptions of their relationship with the worker and their satisfaction with care, and workers' perceptions of the relationship and satisfaction with care were most strongly linked to these channels of youth communication. Applications: Findings suggest that foster youth and social workers may communicate their authentic beliefs and expectations differentially by communicative channel. Further, both communication partners appeared selectively attuned to the most authentic speaker channels. These findings can inform case planning and intervention work focused on leveraging the power of the worker–youth relationship to improve key service outcomes for foster youth. [ABSTRACT FROM AUTHOR]

This study analyzed fundraising efficiencies within the South African nonprofit social services sector. Employing an electronic questionnaire, this quantitative study used a national database of social service organizations as its sample. A secondary data analysis of the organizations' audited annual financial statements was conducted. Fundraising-related financial data was in most cases inaccurate which limited amore extensive interrogation of fundraising indicators. The findings revealed inadequate fundraising management with limited or no fundraising monitoring and evaluation procedures. Better informed fundraising leadership was needed to alleviate organizations' reliance on state funding, which in itself was also found to be problematic. [ABSTRACT FROM AUTHOR]