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Discusses the importance of property management system software to hotel operators and guests. Overview of a survey conducted by the Hotel Association of Canada and System Management in Canada concerning the 2004 technology budget of hotels; Technological challenges faced by hotels; Information on the ResortSuite computer system used by Hockley Valley Resort; Use of customer-relationship management software.

The article discusses the significance of customer relationship management (CRM) system to brokers in Canada. Due to the need of optimizing its services offered to clients, inContact implemented a CRM system that allows mortgage brokers to keep in contact with their clients on a daily basis, with ease and minimal supervision. It allows brokers to track its client's personal information including the purchase price of its previous home, their current mortgage rate and the date when their mortgage is due for renewal. Most of the mortgage brokers in the country find the system useful and efficient because it provides clients an enhanced customer service experience.

The article reports that Harry Rosen Inc. has chosen Sage Software's customer relationship management product. The Canadian men's clothing retailer is using Sage Software's CRM SalesLogix to provide a detailed view of each customer and target individual preferences. It also allows the company to tailor seasonal offerings and recommendations for each customer. Stephen Jackson is the chief information officer of Harry Rosen Inc. The company selected the Sage CRM software for its web deployment, system integration capabilities and mobile device.

The article reports on the concept behind customer experience management (CEM) and customer relationship management (CRM) in computer service industry in Canada with a focus on the insurance firm AON Corp.'s retention policy renewals using ResponseTek's CEM software. The concept behind CEM is to monitor customer communication points and interactions to loyalty and improve retention. CRM is about collecting customer data for segmentation or stratification and is also the company's ability to look at its client base.

This paper reports that computer software firm SAP AG will introduce this year a customer relations management (CRM) offering that combines elements of both hosted and on-demand computing in Canada. Worldwide, spending on hosted CRM alone leapt 105 percent last year over 2003. It now represents nine percent of total spending in the customer relationship management market. Hosted CRM offers two potential benefits to a computer value-added reseller: the first is a recurring source of revenue, and the second is the possibility the customer will grow big enough to want to switch to a more sophisticated version of the application. The biggest interest in hosted sales force automation is from mid-size (500-plus employees).

Reports the plan of CBL Data Recovery Technologies Inc. to deal with NexInnovations for customer services in the data recovery market in Canada. Improvement of the computer services; Experience of the technicians in repair; Benefit of the companies on the deal.